Ma’m I’m sorry about what has happened to you.

Can I please try to make you understand it was not my

fault? I will try to help you resolve your problem. First could you please give me your account
information? Thank you. I need to know when was the last time you withdrew money from your account
so that I may verify when it was you and when it wasn’t. I see that there have been twelve transactions
since your last claimed withdrawal, please let me alert the authorities about this situation. But first
would you be so kind as to give me your pin so that I can lock your card? Thank you. Now I must alert
the authorities about this because otherwise you might have problems later on if you never report this
incident and it is a part of our policy to do so. Okay so can you provide me with your full name and
address? Okay I would also like to know your telephone number. Okay I have filed a report ma’m it
should be about two days before you receive a new card. You must be patient if it doesn’t arrive on time
as the postal services are very busy this time of year. Thank you for your time ma’m have a great day.