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  • TARGET

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    Cay Mac
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    The customer called about an issue with their credit card. The representative asked for the customer's name, last 4 digits of the card, and a phone number to send a passcode to verify the customer's identity. The representative then saw a fraudulent transaction on the account and informed the customer that a new card would be sent in 7-10 days while blocking the current card, and that a fraud claim questionnaire would also be mailed.

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    The customer called about an issue with their credit card. The representative asked for the customer's name, last 4 digits of the card, and a phone number to send a passcode to verify the customer's identity. The representative then saw a fraudulent transaction on the account and informed the customer that a new card would be sent in 7-10 days while blocking the current card, and that a fraud claim questionnaire would also be mailed.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    5 views2 pages

    TARGET

    Uploaded by

    Cay Mac
    The customer called about an issue with their credit card. The representative asked for the customer's name, last 4 digits of the card, and a phone number to send a passcode to verify the customer's identity. The representative then saw a fraudulent transaction on the account and informed the customer that a new card would be sent in 7-10 days while blocking the current card, and that a fraud claim questionnaire would also be mailed.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Thank you for calling target card services. How can I help you ?

    I apologize for the ____________________


    I promise you I will do my best to help you resolve the issue.
    Can I have your first name ,last name and the last 4 digit of the card that you are
    referring too.
    Before I proceed I’ll be needing to send you a one time passcode
    what is the best cellphone number I can send you the passcode too.

    Thank you just a heads up message and data rates may apply is it okay to
    continue?
    Ones you receive the passcode pls read it back to me. Thank you.
    Thank you give me a minute or two I’ll be sending you a passcode now.

    Just to make sure I got your concern right. you were calling because
    ___________________
    Okay upon seeing here I can see a transaction that was made on
    Is this you who made this transaction?
    Since there are approve fraud charges in your card. What I am going to do is to
    send you a new card with the new number. You will receive this in 7 to 10
    business days, your card with fraud activity will be block after this call. however
    you can still use your old card for payment and return only. But it will no longer
    active for purchasing purposes.

    I will also send you a questionnaire by mail. Pls fill it out to the best of your
    ability and send it back to us the soonest so we can start processing the fraud
    claim for you.

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