Bandar Lampung, September 6th, 2016

Number: 11/AB-CD/EFGH/II/2016

TOKO ELEKTRONIK

Jambu Air street, Number 11, Bandar Lampung

Subject: Complaint about some damages of the goods

To

PT. KOMPUTER BAGUS

Ahmad Yani street, Number 01, Tangerang

Dear Sir,

Through this letter we inform you that our order had arrived on time. However, after we checked the
products you sent us, there are some damages of some computers.

The damages are:

1. Three units of CPU do not working

2. Five units damaged keyboards

For the evidence, we will send you back the damage products to be re-check by your company.

We hope in the future, we would not receive anymore damaged products like this. If this thing happen
again, we are sorry that we will cut off our cooperation contract.

Thank you for your concern. We will wait for you reply.

Regards,

TOKO ELEKTRONIK
Example complaint letter:

56 Disgruntled Street

Somewhere Unhappy

1AM MAD

Customer Service Manager

That Awful Company

Somewhere Awful

UR BAD

June 15, 2016

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2016. I was
visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he
arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and
consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of
products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly
tried to ask your representative about the products that were of interest to me, but he refused to deal
with my questions. We ended our meeting after 25 minutes without either of us having accomplished
anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show
up. My impression of That Awful Company has been tarnished, and I am now concerned about how my
existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his
muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional
carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I
have been with you since the company was founded and have never encountered such treatment
before. I would welcome the opportunity to discuss matters further and to learn of how you propose to
prevent a similar situation from recurring. I look forward to hearing from you.
Yours faithfully,

1 Mawar Street

Losari, Brebes 52255

September 15, 2011

Customer Service

Batik Trusmi

15 Kibuyut Trusmi Street

Kel. Kesenden, Kec. Kejaksan

Cirebon 45121

Dear Sir or Madam,

I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik on your Boutique which I
ordered by phone on September 11. I received the order on September 14. When I received those
packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that I ordered. To know
whether there was one pack missing, you can check the amount of Batik whcih left your Butique stock.

To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I ordered
before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by somebody else, I
hope you give me back the money for the amount charge of the Tursmi Batik pack.

I have been your costumer for long time, and you know it as well. This the first time I get the problem
like this relate to your service. If you need to contact me, you can call me at 08743258234.

Sincerely,

Signature

Sartono
Dear Sir/Madam,

I am writing to express my dissatisfaction with my recently purchase from your

website. I have recently purchased a wallet and bag from your website, my order
number is #12345548. My parcel is arrived this morning, unfortunately there is some
issue with my parcel.

Firstly, the color I order was brown but my wallet is brown and may bag is red.
Secondly, the brand that I was order was Dior but my parcel is unknown brand. Finally,
I saw some scratch on wallet and also one of bag's rip does not work.

I am going to go aboard on next Monday, so I do not have enough time. I think this
matter deserve your urgent attention. I would like you to respond quickly by either
giving my full refund or by sending again my wallet and bag as I order.

Thank you for your time and consideration. I look forward to your services.

Yours faithfully,
Mari.

Dear Sir or Madam,

I have recently ordered a new pair of sprinters (item #6123454) from your website on February
10. I received the order on February 16. Unfortunately, when I opened it I saw that the sprinters
were used. They had dirt all over and there was a small tear in front of the part where the left
toe would go. My order number is BY9876TH.

To resolve the problem, I would like you to credit my account for the amount charged for my
sprinters. I have already went out and bought a new pair of sprinters at my local sporting goods
store, so sending another would result in me having two pairs of the same sprinters.

Than you for taking the time to read this letter. I have been a satisfied customer of your
company for many years and this is the first time I have encountered a problem. If you need to
contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature
James Brown