Complaining

Makassar, 18 April 2012

Shop owners Agung.Comp

Jl. Perintis Kemerdekaan

Re: Complaint letter

Dear sir,
Ten days ago, on 18 April 2012 I buyed a Compaq laptop brand in your electronic store. My
laptop is running as it should, but for some reason when I use the laptop suddenly can not be
operated.

I immediately brought the Laptop at your store to get a proper check. I believe that your
technician is working properly. But I do not know why, after nearly a week of repairs, up to
now has not been completed. Ive asked a few times, but your customer service always
answer please be patient.

The laptop is so I need, I am will to spend some funds in the appropriate size of the
reasonableness of my rights in the warranty agreement. If within two weeks of repairs has not
been completed, I hope my right to get a new laptop instead as listed in the warranty
agreement can be met.

I hope you can follow up my complaint. For your attention and cooperation, I say thank you.

Sincerely Yours,

Sucianriani Saidul
Hp: 085241674839

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Complaining

Dear Sir

Our Order No. FT567

On 12 August I ordered 12 copies of Background Music by H. Lowery under my order

number FT567.

On opening the parcel received this morning I found that it contained 12 copies of History of
Music by the same author. I regret that I cannot keep these books as I have an adequate stock
already. I am therefore returning the books by parcel post for immediate replacement, as I
have several customers waiting for them.

Please credit my account with the invoiced value of the returned copes including
reimbursement for the postage cost of 17.90.

Yours faithfully

Reimbursement: a refund of money

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Complaining

Dear Sirs

We have recently received several complaints from customers about your fountain pens. The
pens are clearly not giving satisfaction and in some cases we have had to refund the purchase
price.

The pens are part of the batch of 500 supplied against our order number 8562 dated 28
March. This order was placed on the basis of a sample pen left by your representative. We
have ourselves compared the performance of this sample with that of a number of the pens
from this batch, and there is little doubt that many of them are faulty some of them leak and
others blot when writing.

The complaints we have received relate only to pens from the batch mentioned. Pens supplied
before these have always been satisfactory.

We therefore wish to return the unsold balance, amounting to 377 pens. Please replace them
with pens of the quality which our earlier dealings with you have led us to expect.

Please let us know what arrangements you wish us to make for the return of these unsuitable
pens.

Yours faithfully

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Complaining

28 November 2011

To
Mrs. Kaitlyn Moss
Stock and Storage Manager
Munchberry Electronic Shop
Massachusetts 900, Lot 10
San Diego, CA 10231
U.S.A

Dear Madam,
I am writing to complain about the goods that I have received on November 26 2011.
The goods have some problems as listed below:
NO. GOODS PROBLEMS
1 Refrigerator It cant be cold and the lamp of the freezer is off
2 VCD Player The disc cannot be read
3 Printer It cant print out many documents and the cartridge
is leak

The mistake must be corrected as soon as possible. The best solution would be for me
to return the broken goods to you, portage and packing forward.
Thank you for your attention.

Yours Sincerely,

Nadhilah Avissa
Director

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Complaining

10th October 2011

SIMONCELLI COMPANY

1992 South Cochran Avenue

Los Angles

CA 90036

USA

Dear Sirs,

Together with this letter, we inform you that our order computer package shipment
has arrived on time. However, after we checked, there was damage to several computers that
you send.

Such damage can we explain as follows:

1. Three units damaged monitor.
2. Two units of cpu is not working.
3. Three units damaged keyboard.

As evidence , such damaged goods we send back to you for review and your concern.

We hope we did not order the goods were damaged like this again in the future because this is
hurting our company's commercial rate. If you repeat this mistake a second time, we were
very sorry to have to decide a cooperative relationship that has existed so far.

We await a reply from you. Thank you.

Yours Faithfully,

Mr. Ramdhan

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Adjustment

August 1, 1992

Jops Singson
MCE Enterprise
Sta. Cruz, Lubao
Pampanga

Dear Mr. Singson:

Thank you very much for writing us as you did in your letter of July 15, concerning the
teaspoons which you sent us about a month ago for exchange.

Surely, there is no excuse whatever for our keeping five teaspoons for one month for the
simple matter of changing the finish. We are frank in confessing that a mistake in our repair
department is responsible for this delay, and that we have accordingly taken this department
to task.

We are sending you today five teaspoons, French finish, no charge to replace the five
teaspoons, bright finish which you sent us.

We are mighty sorry that this delay occurred. You may be sure that we shall make every
effort to see that it does not occur again.

Very truly yours,

Mike Mousen
General Manager

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Adjustment

Mr. William Filler

Ria Linda Subdivision
Orani, Bataan

Dear Mr. Filler:

We are sorry that we sent you the wrong brand of golf ball on your order of April 23.
Evidently our shipping clerk confused your shipment with another, for you have been
charged with the brand you desired.

The six dozen McMurdy golf balls which you ordered were sent to you last evening, express
prepaid and they should reach your store in time to your Saturdays trade. If you wish to
return the Tru-flite shipment, we will gladly credit your account.

The Tru-flite, however, has been one of our leading sellers and is quite popular in all Luzon.
It is a domestic ball that has many of the qualities of the higher-priced foreign makes. It also
sells for fifty dollars less, and its price has, no doubt, aided in making it quite popular with
the golf players.

Many professionals prefer it, and we believe that you will experience no difficulty in
disposing of the entire lot.

We wish that you would give the Tru-flite a trial, for the golf season is still young, and your
sales for last year indicate that you will be placing many more orders for golf balls before the
season is over.

If you care to give these balls a chance to prove themselves, we shall be glad t give you a
forward dating of thirty days.

Sincerely yours,

Marlene Gonzalez
Sales Manager

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Adjustment

Picture Frame Corporation

1458 West Asia Building
Libis Quezon City

June 19, 2008

Mrs. Angelita Everest

475 Villamore Airbase
Pasay, Paraaque

Dear Mrs. Everest:

We regret very much that you were troubled to write your letter of June 15 regarding the
proofs of your daughters portrait.

After careful examination of the five proofs, I am convinced that they are not worthy of so
good a subject as your young daughter.

That these proofs, Mrs. Everest, do not measure up your expectations of our service is
explained by the illness of Mr. Roth at the time of our sittings. When you made the
appointment, he was not ill. After an absence of four weeks, he is again with us.

Mr. Roth specializes in childrens portraits. During his enforced absence, however, a
colleague did his best with children, but I assure you that we can now make a better portrait
of your daughter.

Under the circumstances we are glad to suspend our regulation of one set of proofs for each
patron. We invite you to call at our studios again. By visiting us on or before Friday, June 20,
you will be assured of an artistic portrait for her birthday.

Cordially yours,

Piolo Pascual
Manager

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Adjustment

ENIGMA CORPORATION
Angeles City
Pampanga

April 5, 2006

Ms. Merecel Navarro

Manager
Save and Delete Computer Center
Samal, Bataan

Dear Ms. Navarro,

We would like to apologize for the problem we have caused because of our mistake regarding
your order last March 28, 2006.

Immediately upon receiving your letter, I made the necessary adjustments.

I have instructed our person in-charge to pick up at your office the monitor and to replace
them with the right ones. Again, I would like to apologize for mistake.

Very truly yours,

(signed)
Eric Santos
Sales Manager

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Adjustment

Redfox Corporation
Columbus, Ohio 45453
(315) 895-5692
April 25, 2005
Mrs. Trisha Anne Banzon
Complete Table, Inc.
P.O. Box 3132
Austin, TX 78703

Subj.: April 20 letter about damaged shipment

Dear Mrs. Hughes:

I have just received your April 20 letter about the damaged shipment you received through
Redfox Corporation and regret the inconvenience that it has caused you.

From your account of the problem, I am quite sure that your request for the $200 adjustment
on the damage to the 2 computer processor will be granted. A certain amount of breakage of
this sort does unavoidably occur in cross-country shipping; I am sorry that it was your
company that had to be the one to suffer the delay.

I must remind you to keep the damaged computer processor in the same condition in which
you received them until one of our representatives can inspect them. That inspection should
take place within 2 weeks.

If all is in order, as it sounds to be in your letter, you can expect the full reimbursement
within 2 weeks after our representatives inspection. I hope this unfortunate accident will not
keep you from having merchandise shipped by Redfox Corporation in the future.

Sincerely,

David F. Morgan, Customer Relations

Redfox Corporation

Columbus, Ohio 45453

(315) 565-6789

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