ASSIGNMENT

I. Rearrange the letter into a good complaint letter!

Dear Sir or Madam

I am writing to you about the tour of Northumberland I went on last weekend

First, in your advertisement you stated that the cost would include visits to castles

In fact, we had to pay to go into one of the castles

Secondly, the bus was not as comfortable as you had said

The seats were dirty and several had cigarette burns in them

Thirdly,the driver had obviously been drinking and almost lost control of the vehicle several times

This could have resulted in a terrible accident

Therefore,in view of all these problems I would appreciate a complete refund

I hope to hear from you as soon as possible

Yours faithfully

Mary Jones (Mrs.)

Complete the text by using the right expressions!
Words:
arrived complain in writing damaged boldface below standard unsaleable delayed perishable
products complaints procedure defective handling complaints complaint letters

Now we put new vocabulary into context, so you can see how you might use these terms yourself. The expressions are
in _____complaints procedure_____ in the text.

If the goods are ____unsalable______, storage costs will arise.

The goods haven´t ____arrived______ yet and we need them urgently.
If you want to _____complaint in writing _____ we have a form to help you do this – available from our helpline.
Responding to __complaint letters_______ can be a very sensitive matter.
When _____handling complaints_____, it is important to know all of the facts and to respond to the complaint in a
timely and tactful manner.
Ask for details of the name or job title of the person who will be handling your complaint and for details of the
firm´s ____products______.
Four drums that were shipped by airplane were _____delayed_____.
The manufacturer and others involved in the chain of commerce involving the products that caused the injury are often
liable for injuries _____below standard_____ products cause.
If the goods are _____defective_____, we should be notified within three working days and then the goods in question
returned to the warehouse, where a credit note will be issued.
The appearance defect which renders the unit _____damaged_____ to any customer. For example, the packing is severely
damaged, a wrong brand name, and packaging and/or product has water marks as a result of exposure to rain.
All orders containing _____perishable_____ must be delivered within two days of leaving our warehouse. This is simply to
ensure that the products do not spoil in the shipping process.

Make a good complaint letter under free topic!

Dharu Fadillansyah Putra

Bumi Marina Emas E 83,
Surabaya

To
Customer Service
Lazada Indonesia
Plaza Agro Lt. 8&9, Jl. H.R. Rasuna Said Kav. X2/1
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered an android phone Sony XPERIA X from your website on
December 21st. I received the order on December 28th. Unfortunately, when I opened it, I saw
that the box were opened. The box had dirt all over it and the other components such as
earpod,usb charger,and adapter seems like it has been used before.The seal on the XPERIA X
unit also broken,it look like this unit is a refurbished unit.My order number is LZXPR3642110.
 As a customer I really feel disappointed about your service as if you did not take care and
give the satisfication to your customer.For the evidence, I will send back the phone and please
provide replacement as soon as possible.

Thank you for taking the time to read this letter. I hope in the future, i would not receive
anymore damaged products like this. I have bought several times in lazada and this is the first
time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-
5555.

Sincerely,

Signature

Dharu Fadillansyah P

Name : Dharu Fadillansyah Putra

Class : DM VB