A Complaint Letter is a type of letter written to address any type of wrong-doing, offense,

grievance, resentment arising out of a product, service, etc. It is used to raise your concern
about unfair things and seek a productive outcome. It is a fundamental right and duty of a
citizen to seek justice arising out of any injustice, and the first step toward it is, filing a
Complaint. It inspires other troubled consumers, influences the concerned authorities to take
proper action, and makes the defaulters more liable, responsible, and responsive.
It can be of the following types-

Personal Complaint letter- The type of complaint letter you write on your own individual level
pertaining to your individual grievances is referred to as a personal complaint letter.

Professional Complaint letter- It is the type of complaint letter that is written on behalf of the
organization pertaining to issues that are affecting the organization as a whole.

Different Complaint Letter

TOpIcs
1. Incomplete or defective order
2. Abnormal delay in sending the consignment
3. The goods arrive in a damaged condition
4. The goods are different from what was ordered
5. Quantity of goods is not what was ordered
6. Goods are delivered to the wrong address
7. Work undertaken is done unsatisfactorily
8. Misbehavior of staff or salesman
9. A mistake in preparing the invoice
10. Defective packing might lead to the damage of goods in transit
11. Mistakes in a bill or reminders for payment after the bill has been paid, etc
12. Others:
1. Wrong-doing in public.
2. Rash driving of the DTC drivers.
3. Poor treatment of street dogs

BODY- This is the main content of the letter. It is either divided into three paragraphs or two
paragraphs if the letter is briefer. The tone of the content should be formal. Do not use any
offensive language. Another point to be kept in mind is that the letter should be concise and to
the point. And always be respectful and considerate in your language. It should include-
1. Short introduction paragraph- Provide details about the product or service that is the
subject of the complaint. Include dates, location, and the specifications about the item
or service.
2. State the issue with item or service. Provide details as to the cause. This may include
malfunction, billing issues, details that were not disclosed, etc.
3. Indicate how you would like them to resolve your problem. Provide specifics about
what you're seeking.
4. Indicate you are including copies of the transaction document.
5. Indicate you look forward to their reply within a specific time period.

Complaint Letter Sample 1 – Poor Maintenance of the Garden and Improper

Waste Disposal
45 B, Rory Lane
Damsel Street

Mumbai – 400056

29th December, 2021

The Secretary

Residential Association

Mumbai – 400056

Subject: Complaint letter regarding the poor maintenance of the garden and improper waste disposal

Sir,

I am Shawn Mendez, a resident of Rory Lane. I am writing to bring to your notice the poor maintenance of the
garden around our residential area and the improper disposal of waste. The garden around the residential area
was watered regularly, and grass shrubs were trimmed and maintained neatly in the beginning. It has been
more than a month now since any kind of maintenance is done in the garden. We have tried contacting the
person in charge, but every effort has just been in vain.

Another growing issue is the problem of waste disposal. There were people from the corporation collecting
garbage for disposal every two days, but it has been more than a week now since they have collected any
garbage from our area. This has led to the accumulation of waste, and people have started dumping it in the
corner of the street as they have no other choice. Kindly look into this and the maintenance of the garden as it
would become a huge mess if this continues. It would be highly appreciated if you could also inform the
residents that all garbage would be collected and not to throw them out around the street corners.

Thank you in advance.

Yours faithfully,

Signature
SHAWN MENDEZ

Complaint Letter Sample 2 – Damaged Product Received

5/652, SNV Street

VKL Colony

Hyderabad – 500025

November 26, 2021

The Manager

Customer Service Department

Taurus Shop

New Delhi – 110023

Subject: Complaint about a damaged product received

Sir/Ma’am,

I had purchased a black top from your online store. I received the product today, and I tried filing a return
request as the size is smaller than the one I had ordered, and the cloth is torn on the left side. For some reason,
the return request is not being filed. The page is either getting redirected or stuck. I have tried multiple times,
and I could not go through with it. Can you please check and let me know if the return request has been filed
for the order no. 3049. If not, kindly let me know what I should do to return the product.

I am attaching herewith photographs of the damaged portion of the top and the opening video for your
reference.

Thank you

Yours sincerely,
Signature

SINDHU SHANKAR

Homework question

You are Sanjeet of 122, Arjun Nagar, New Delhi. A number of scooters and cars are parked in
your locality without any order, causing blockage of the streets. Write a letter to the local
Secretary of the Resident's Association complaining against this problem.