Sample Business Apology Letter

 March 6, 2017
October 22, 2007
Ms. Leny R. Santos
RME Construction Firm
Ruiz St. Sta. Cruz, Manila
Dear Ms. Santos:
We are sorry that the shipment of merchandise with purchase no. 211 that you received last
October 20, 2007 was damage. We know you disappointment and appreciate the inconveniences
this must have caused your company.
Customer has to right to demand whenever that the product we shipped did not meet the very
high standards have come to expect.
We already brought in additional staff to speed up the production of a replacement order and
guarantee its delivery by the end of this week. Also, we ask our shipper to pick up the defective
merchandise prior to delivery of the new shipment so that you are able to free up your warehouse
space.
I apologize for our mistake and regret any inconvenience. I assure you that it will never happen
again and promise to deliver only the highest quality standards of our merchandise.
Thank you for usual understanding.
Sincerely,
Michael Tan
General Manager

Wrong Amount Apology Letter

 June 9, 2016
January 23, 2009
Mrs. Elaisa D. Macabenta
Sta. Rosa Hills
Quezon City
Dear Mrs. Macabenta:
I would like to apology for the incorrect charge in your account by our accounting clerk. We
already correct her mistake and send you a copy of your invoice of January 15, 2009.
In this regard, we are sincerely sorry for the inconvenience caused by our employee. We will
ensure that it will not happen again.
Thank you for your usual understanding.
Sincerely,
Sherly R. Santos
Behavior Apology Letter
 January 20, 2016
April 22, 1985
Mrs. Belen R. Macaspac
#52 Macopa Street.
Quezon City
Dear Mrs. Macaspac:
This letter serves as my apology for what I have said yesterday. My behavior was very
inappropriate, lack of respect and immature. It is really a disruption and distracted to others.
I feel so embarrassed towards my behavior but I learned that nobody appreciated my poor
behavior.  I will adjust my behavior befitting the environment and situation to the future.
Again, I am sorry for my misconduct and actions and I hope we can put this matter behind us. I
am looking forward of working with you.
If you have any thought regarding this matter, please feel free to share with me. You can contact
me at (012)425-5211 at your convenience time.
Sincerely,
Gretta Buenavista

Sample Apology Business Letter

 December 22, 2015
September 12, 2003
Ms. Amor D. Powers
Power Corporation
Punta Verde Manila
Dear Ms. Powers:
Good day!
We are sincerely sorry for what happen to our shipment. We understand your disappointment
about what happened and found out that our purchaser had error delivering your merchandise.
We already shipped the right merchandise with purchase order no. 4125 and expect to receive
this merchandise tomorrow morning.
The merchandise we shipped did not meet your expectation that is why we promise that it will
not happen again. We also make our merchandise meet the highest standard in the future because
we want to delivers the best.
We also hired additional staff to check and guarantee that our merchandise will be on highest
quality and ships it correctly. Again, I apologize for our mistake and regret any inconvenience
caused as a result.
Please let me know if there is anything else we can do to minimize your inconvenience regarding
this matter.
Very truly yours,
Claudia L. Buenavista

Sample Apology Letter for Erroneous Bill

 February 19, 2014
September 12, 2004
Mrs. Lena Hugo
San Marcelino Subd.
Paranaque City
Dear Mrs. Hugo:
Good day!
I would like to apologize for the inconvenience made by our accountant.  Due to her tons of
workload, she was not able to double check the bill that was sent to you last September 5. This
bill is not correct; you have charge an extra Php585.
In this regard, we will correct it by crediting this amount to your account. If you have any
clarification regarding this matter, just call me anytime.
Once again, please accept our sincere apology.
Sincerely yours,
Malou L. Cabrera

Erroneous Charge Apology Letter

September 13, 2003
Ms. Lou Chae
Santiana St.
Pasay City
Dear Ms. Chae:
Our bank has already corrected the mistake by crediting today your account number 2584-4157-
4757 for $35 as shown in the enclosed record.
We would like to apologize for the erroneous service charge of $35 made against your dollar
savings account.  Sorry for the inconvenience caused by computer malfunction.
Let us know always if there is any question regarding your account.
Respectfully yours,
Christina D. Gonzales

Sample Apology Letter

December 10, 2001
Ms. Zenaida D. Sandoval
Blue Mountain Subd
Orani, Bataan
Dear Ms. Sandoval:
We would like to apology for any difficulty in your business.  Our accounting department has a
mistake in your statement of account and we are trying to resolve it.
We will mail today your new statement of account. We are now researching the cause of the
error or mistakes to make sure that it does not happen again.  However, in the future statements,
please contact us if there is an error or correction and we will happy to resolve it immediately.
Thank you for your full cooperation.
Sincerely yours,
Princess Mira
Director

Statement of Account Apology Letter

September 11, 2001
Mrs. Analyn Dy
Blue Bay Subdivision
Ayala, Makati City
Dear Mrs. Dy:
We would like to thank you for bringing our attention the error in your statement of account. 
Our accounting personnel are now computing again your statement.
We want to apologize for any trouble that these errors may have made.  Our personnel are now
finding this issue to know the cause of the error. Again, if you find any error or mistake in future
statement, please let us know and we will be happy to solve the situation.
Once again please accept our sincere apology.
Sincerely yours,
Rowena Pascual
Marketing Manager

Apology and Adjustment Letter Sample

March 19, 1980
Mr. Nonato S. Villanueva
Chief, Purchasing Division
Bataan Brokerage Corporation
Ayala Avenue, Makati
Metro Manila
Dear Mr. Villanueva,
We would like to apologize for the trouble we have caused because of our mistake regarding
your order last March 11, 1980.
Immediately upon receiving your letter,  I made the necessary adjustments.
I have instructed our Delivery Section Chief to pick up at your office the diodes and electrolytic
capacitors and to replace them with the right ones.  Again, I would like to apologize for our
mistake.
Very truly yours,
James Rogers
Sales Manager

Broke Windscreen Apology Letter

September 12, 1991
Mr. Xiam Lim
Villa Lina Subd.
Balanga City, Bataan
Dear Mr. Lim
I would like to make an apology because it was unfortunate that my nephew broke the
windscreen of your car while playing hide and seek since your card is parked outside our house.
I would be glad to get a new windscreen at my cost and I may assure you that it will not happen
again.
Once again my sincere apologies.
Yours truly,
Mrs. Zenaida Macaspac

Apology Letter – Wrong Date and Venue

October 13, 2011
Engr. Grisom Gines
Head, Mechanical Engineering Department
Bataan Peninsula State University
Dear Sir:
Greetings of peace!
This is to inform you that due to unavoidable constraint, the 9th Mechanical Engineering Inter-
University Quiz Contest originally planned to be held on October 21, 2011 at the TUP – Covered
Court shall be moved to a different date and venue.  It shall now be held on October 24, 2011 at
the Conference Hall 5th flr. Integrated Research Training Center (IRTC) Building, Ayala Blvd.,
TUP Manila.  No changes, whatsoever in the mechanics and guidelines have been made.
Please accept our sincere apologies for any inconvenience this may bring about.  Again, we look
forward to your active participation for the success of this activity.
Thank you very much and more power.
Respectfully yours,
Reychard Dwight G. Henson
President, PSME-TUP SU

Business Apology Letter – Bugs

September 12, 2003
Ms. Jerich Joseph
Jumong Corporation
Omboy, Abucay, Bataan
Dear Ms. Joseph:
I would like to make an apology on behalf of my staff regarding the inconveniences we have
made in your company.  The packaging system that just implemented a few weeks ago has a few
bugs to be worked out but we did fix your order ( # 2541241 and sent it out this morning.
We always valued our customer and hence in case you have any other comments or feedback
about our services, feel free to contact me on my personal number (09064519090).
Sincerely,
Michael R. Valez
Customer Service Manager

Explanation Letter and Apology Letter Sample

August 13, 2001
Engr. Emerson Bernales
Supervisor
ACE Builders Inc.
Dear Engr. Bernales:
I would like to express my sincere apologies for leaving early during office hours.
What happened yesterday was when my daughter called me and told me that I have to go home
early for she is not feeling well. So I decided to go home early without the knowledge of my
superior.
I know that I have done a great offense to our office policy. I will assure you that it will not
happened again.
I hope for your kind consideration.
Sincerely,
Rowena M. Santiago

Business Apology Letter – Missed Meeting

September 10, 2002
Madam Laurena L. Ortega
CEO – ABC Corp.
Makati City
Dear Madam:
I would like to make an apology for the missed meeting this morning.  I know that I am
scheduled to provide the equipment and furniture cost for your proposal, and I’m sorry I let you
down.
As I mentioned earlier, my babysitter is ill so I have to wait my mother to arrive so that I could
leave my daughter.
I promised to make up with you, I already emailed my equipment and furniture cost analysis to
everyone in the meeting and explained my absence. Just in case you need more information to
make up for my absence, please let me know.
Please accept my apology.
Sincerely,
Agatha L. Cheng

Letter of Rectification and Apology

November 12, 2007
Mr. Ben Alonzo
Blk. 5 Lot 2 Tsokolate Subd.
Bohol City
Dear Mr. Alonzo:
Thank you for your letter of March 25, 2008 calling our attention to an erroneous service charge
of Php2,500 made against your peso checking account.
In this regard, we have rectified the mistake as shown in the enclosed record sheet.
Please accept our apology for the inconvenience caused by computer malfunction.
Respectfully yours,
Anna Mhay Manalastas

Late Payment Apology Letter

April 2, 2001
Ms. Ronalyn Sandejas
APC Apartelle
Cubao, Quezon City
Dear Ms. Sandejas:
I am deeply sorry for the delayed of our rental monthly payment in the amount of Php7000.  I
tried everything to meet our necessary expenditures but our business and most of our clients
were affected tremendously by the recent typhoon.
In this case, I would like to ask if you could extend the time to pay our rental fee.  During three
years, we have showed that we are a good payer; this one is a rare incident.
Again, please accept our sincere apology for any inconvenience has caused you. I hope for your
kind consideration.
Sincerely yours,
Lieza Ambrocio

Late Delivery Apology Letter

October 24, 1992
Mr. Noli de Castro
Blk. 2 Lot 12  San Catalina Subd.
Cubao, Quezon City
Dear Mr. Castro:
We would like to apologize for the not receiving your garments in three days time.
Usually, order for printed garment takes almost ten days for delivery and our salesmen have been
instructed to so inform the customers.  Apparently you were not aware that it would take that
long and we are certainly sorry for this slip.
However, your printed garments are ready and will be sent to you at once.  You should receive it
about the same time as this letter.
Once again, forgive us for the inconvenience and annoyance.  We hope that you will enjoy using
our product.
Truly yours,
Rebecca D. Alegre

Apology Letter – Neighbor Annoyance

December 16, 1995
Mr. Andy Park
Siongco Subd
Omboy, Abucay, Bataan
Dear Mr. Park:
I am sorry for disturbing your peaceful sleep last night. My nephew has visited us and conducts a
dance party for his friends.  They enjoy loud music. I should tell them to keep the volume low so
as not to disturb you.
Please do not hesitate to tell us if you find us causing annoyance in anyway.  I can assure you of
full neighborly cooperation and good will.
Again, I am sorry for the trouble caused to you.
Yours truly,
Mrs. Leonida Regreto

Missing Appointment Apology Letter

February 12, 2005
Melissa Herrera
Rich Town Subd.
Samal, Bataan
Dear Ms. Herrera:
I am really sorry for not meeting you yesterday afternoon in your office in spite of your reminder
over the phone. Some urgent work came in at the last minute.
I had been looking forward to this meeting since long and to revive the thrill of good days
together. I just hope that you will accept my heart felt apologies for not meeting you to
circumstances beyond my control.
I shall very much appreciate it, if you could fix up another meeting between us, of course at your
convenience.
Sincerely yours,
Mary Anne Cruz

Client Apology Letter

September 11, 2008
Mr. Estelita M. Navarro
President
PMG Enterprise
Balanga City, Bataan
Dear Ms. Navarro:
I would like to make an apology for the inconveniences and difficulties we have made.
We are deeply bothered that this issue has caused so much distress to you.  After much review,
we have discovered the cause of the issue due to recent internal system update.
Our team is already working on solutions that will prevent common problems from occurring in
the future. Our process will be stronger than ever because we provides company training sessions
and installing new back-up systems
We are providing 2 months’ worth of service free of charge to show our deep gratitude for your
continued support.
Please feel free to talk to us if you have any question regarding this matter.
Sincerely,
Ruffa M. Escalante