How to write a complaint letter

How to write a complaint letter

https://www.grammarly.com/blog/how-to-write-complaint/
Vocabulary
● To complaint ● Matter
● Complaint ● A number of
● Doubts ● Guarantee
● Invoice ● Goods
● To get through ● Bill
● Branch ● grateful
● Fault
● Fog
● ASAP
● Delay
● Refund
● To make up for
TO
1. I’m calling to complain about your customer service helpline.

2. I’m calling to make a complaint.

3. I wish to resolve some doubts I have on your recent invoice.

4. I’ve been trying to get through to you for two weeks.

5. The products were delivered to the wrong branch.

6. I’m sorry that I didn’t get back to you sooner.

7. The delay wasn’t our fault. It was due to the bad fog yesterday.

8. I hope you will take the necessary actions to resolve this matter ASAP.
TO
9. It’s not our policy to replace items.

10. There seems to have been an error.

11. There appears to have been a delay.

12. The best solution would be to give us a refund.

13. I regret to inform you that the package has been lost.
ON
1. The delivery arrived on the wrong day.

2. If you can’t deliver on time, we’ll have to contact other suppliers.

3. I would like to apologize on behalf of Nippon Ham for any inconvenience caused.
FOR
1. Please accept our apologies for the inconvenience caused.

2. We would like to offer you a discount on your next order to make up for our errors
last time.

3. Thank you for bringing this matter to my attention.

ABOUT
1. I’m afraid I have to complain about your payment system.

2. We are very sorry about your letter informing us that we had made a mistake.

3. I’m sorry about sending the documents to the wrong address.

WITH
1. I had some problems with the instructions.

2. With reference to your reminder on December 1st, it seems to us that an error was
made.

3. We are not satisfied with the quality of the goods.

4. I have checked with the staff involved and they claim that they were not responsible.
UNDER
1. The product is no longer under guarantee.
OF
1. Please find attached a list of the missing items.

2. There were a number of mistakes on the invoice.

IN/INTO
1. In fact, we had already paid the full bill the previous week.

2. We will do our best to ensure that such mistakes do not occur again in the future.

3. We will look into it right away and get back to you as soon as we can.

4. I would be grateful if you could look into the issue.

AT
1. I believe your sales department is at fault.
BY
1. We strongly believe that the mistake was made by your company rather than ours.