ANSWERING

Hi,

I just got an email on August 1st concerning your reschedule.

I would like to let you know that I will have an excursion with my coworkers that day, so I
can not stay at home and have my air conditioner repaired. Fortunately, my younger sister
can handle it on the 15th of August, she can oversee cooperation instead of me.
Therefore, I wonder whether the repair technician can come over on the next Sunday,
August 15th?

I am looking forward to receiving your early reply.

Thanks!

Pablo Hernandez.

FIXING FOR BETTER IDEA

Hi,

I just received an email dated August 1st regarding the rescheduling of my air
conditioner repair appointment.

I would like to inform you that on that day, I will be on an excursion with my coworkers, so
I will not be able to stay at home and have my air conditioner repaired. Fortunately, my
younger sister will be available on August 15th and can oversee the repair instead of me.

Would it be possible for the repair technician to come over on Sunday, August 15th
instead? I would greatly appreciate your help in this matter

Thank you for your prompt response.

Sincerely,

Pablo Hernandez.
- Got -> Receive: receive phù hợp hơn

- Concerning about -> Regarding: collocation

- Of -> Dated: phù hợp, mượt mà hơn

- Your reschedule -> the rescheduling of my air conditioner repair appointment:

diễn giải hơn về ý này vì nó là tiền đề

- Let you know -> Inform you: formal hơn nhiều

- At that day -> On that day: chuyển ra đầu câu để nghe mượt hơn, đóng vai trò như
trạng từ chỉ thời gian

- Have an excursion -> Be on excursion: collocation

- Can not -> Will not be able: đang là tương lai nên chia theo tương lai

- Look forward to receiving -> Greatly appreciate: more formal

- Prompt response -> Early reply: more formal

SUMMARY

- Người gửi: Randy Emerick – thư ký phó chủ tịch

- Người nhận: các staff

- Dạng email: nội bộ công ty

- Nội dung: thông báo về buổi retirement party

- Mục đích: staff giúp đỡ setup cho buổi tiệc

- 2 Questions: Nhân viên nên chuẩn bị quà gì tới buổi tiệc và nên đến lúc mấy giờ để
phụ chuẩn bị

- 1 Suggestion: Nên thiết kế bàn tiệc trong private room so as not to make too much
noise

ANSWERING

Dear Mr.Emerick,

I just received an email dated January 27th regarding the preparation for the company's
retirement party.

I would suggest that it would be better for you to decorate a banquet in the private
room. I think our party may create too much noise which can make customers
annoyed.

In addition, I hope you can inform us of the exact time when we can come and help to
décor. Furthermore, which kind of presents should we give to our vice president?

Thank you for your prompt response.

Sincerely,

Ngan Ha.

FIXING FOR BETTER IDEA

ANSWERING

Dear Mr.Emerick,

I have just received an email dated January 27th regarding the preparation for the
company's retirement party.

I would like to suggest that it would be better for you to decorate a banquet in the
private room. I think our party may create too much noise which could potentially
annoy customers.

In addition, I would appreciate it if you could inform us of the exact time when we can
come and help with decorations. Furthermore, could you please advise on which kind
of presents we should give to our vice president?

Thank you for your prompt response.

Sincerely,

Ngan Ha.

- Just received -> have just received: more formal

- Would suggest that -> would like to suggest that: more formal
- Noises -> noise: no plural

- Can make customers annoyed -> could potentially annoy customers: smoothly

- Hope you can -> Would appreciate it if you could inform us of…..: more formal

- Could you please advise on….: more formal

SUMMARY

- Người gửi: Eaton – công ty du lịch

- Người nhận: Moore

- Dạng email: nhận việc – candidate to business

- Nội dung: application

- 2 questions: health insurance benefits and overtime work

- 1 request: send a interview schedule

ANSWERING

Dear Mr.Eaton,

I have just received your email dated August 26th regarding the application for the position of
tour guide.
I would like to ask a couple of questions relying on this position. To start with, I am curious
about health insurance for its employees. Furthermore, could you please inform me of how
much extra money I could earn when I do an overtime job?

Besides, if I am selected to be the interviewee, would it be possible for you to send me an

interviewing schedule for this job? I would greatly appreciate your help in this matter.

Thank you for your prompt response.

Sincerely,

J.Moore.

FIXING FOR BETTER IDEA

Dear Mr.Eaton,

I have just received your email dated August 26th regarding the application for the position of
tour guide.

I would like to ask a couple of questions relying on this position. Firstly, I am curious about
the health insurance benefits for its employees. Furthermore, could you please inform me of
the amount of extra compensation I could earn for overtime work?

Besides, if I am selected for the interview, would it be possible for you to send me an
interview schedule for this job? I would greatly appreciate your help in this matter.

Thank you for your prompt response.

Sincerely,

J.Moore.

- To start with -> Firstly: more formal

- The health insurance benefits: collocation

- The amount of extra compensation: tiền làm thêm việc

- Overtime work:
SUMMARY

- Người gửi: Sunny Lee – HR department

- Người nhận: new employee

- Dạng email: nội bộ cty

- Nội dung: welcome new employee

- 2 questions: who will directly give me a task and description, how to use
this copy machine?

- 1 request: receive personal key card

ANSWERING

Dear Mr.Lee,

I have just received your email dated March 20th regarding your welcome aboard to
John Tailor Advertising agency.

I would like to ask a couple of questions. Firstly, I am curious about the person who
gives me some instructions about new tasks. Additionally, could you please inform
me how to use this copy machine? I am not used to it.

Besides, if it is possible, would it be possible for you to give a key card for a new
employee to enter the office? I would appreciate your help with this matter.
Thank you for your prompt response.

Sincerely,

Ngan Ha.

FIXING FOR BETTER IDEA

Dear Mr.Lee,

I have just received your email dated March 20th welcoming me aboard to John Tailor
Advertising agency.

I would like to ask a couple of questions. Firstly, I am curious about how I can receive
instructions about new tasks. Additionally, could you please show me how to use this
copy machine? I am not familiar with it.

If possible, could you please provide me with a key card as a new employee to enter
the office? I would appreciate your help with this matter.

Thank you for your prompt response.

Sincerely,

Ngan Ha.

- Regarding your welcome aboard -> welcoming me aboard: more natural

- I do not get use to it -> I am not familiar with it: more nature

- Besides, if it is possible -> If possible: more nature

ANSWERING

Hi,

I have just received your email dated September 21st regarding the newsletter buying a
second-hand car without any additional service charge.

I would like to ask a couple of questions. Firstly, I am curious about the color of your car, I
would love to spend money for the red one. Furthermore, could I come over and see your
product directly?

If possible, would it be possible for you to give me the address of Just Good Car?

Thank you for your prompt response.

Sincerely,

Ngan Ha.
 Bài làm
Hi,
I have just received your email dated 9th June regarding your thank you for my
purchase.

I am attaching some information on your merchandise’s problems. Firstly, the printer takes
over 30 seconds per time to print a single sheet of paper, which is too long for my
expectation. Moreover, I also have problems with its noise which sounds terrible when it
works.

If possible, could you exchange and send me a new one tomorrow? I would appreciate your
help in this matter.

I am looking forward to receiving your early reply.

Regardly,
Ngan Ha.
Bài sửa
Dear Electronica Customer Service,

Thank you for your follow-up on the purchase of my printer.

However, I am writing to inform you that I have encountered some problems with the
merchandise. Firstly, the printer takes over 30 seconds to print a single sheet of paper,
which is much longer than my expectations. Additionally, the noise it makes while working is
unbearable and disturbing.

I would like to request a replacement for the printer. If possible, could you send me a new
one tomorrow? I would greatly appreciate your assistance in resolving this matter.

Thank you for your attention to this issue. I look forward to hearing back from you soon.

Best regards,
Bai lam
Dear SMD Ltd,

I have received your email dated 23th March regarding the overdue payment from my
officer.

Thank you for pointing out this matter to us. I would like to apologize for the inconvenience
you have suffered.

There are two things I would like to check with this payment. First, can I set the schedule to
give payment on 26th March? Second, on that day, I wonder whether I can pay double
payment for the next ordering items too?

Once again, I am sorry for the delay in payment. I am looking forward to receiving your early
reply.

Sincerely,
Tome Parker.
Dear Mrs. Appleby,

I have received your email dated 11 June regarding the short interview for your Small
Business Magazine.

Thank you for inviting me to your interview. I am glad to hear that.

I would like to ask a couple of questions. Firstly, what kinds of clothes should I wear during
the interview? Secondly, where can we meet for the upgoing interview. Please let me know
as soon as possible to have time for preparation.

Anyway, I can set my own schedule for the meeting on 18 June. In addition, I am available at
6 pm after attending my friend’s wedding. I would appreciate your help setting the meeting at
that time.

I look forward to hearing your early reply.

Sincerely,
Martha Simon.

Dear Ms.Hawkins,

I have received your email dated 10 August regarding the application in Marketing
Department positions at Hampton.

I am glad to inform you that our company still hires Marketing Interns which is suitable for
you to join in after your graduation. If you are interested in this position, please send me your
resume before our recruitment deadline, it will be closed on 20 August.

This position requires overtime work without extra compensation from our company. Do you
agree with this requirement of the job?

Please let me know if you need anything else.

Sincerely,
Hampton Human Resources.

Hi Just Good Car,

I have just received your email dated 21st August regarding the promotion of buying a
second-hand car.

Thank you for letting me know about this promotion. I want to buy a used car so I have some
questions. First, what is your warranty about this used car? I am concerned about this
information. Furthermore, what benefits can I receive when I buy directly from your store? I
want to check it clearly before deciding to buy.

Would it be possible for you to make a phone call to me to give some specifications about
this deal? I really appreciate your help.

Sincerely,
Ngan Ha.
Dear Mrs.Lee,

I have received your email dated 20 March regarding the welcome aboard to John & Tailor
Advertising.

Thank you for giving me the chance to this position, I really appreciate that. Furthermore, I
have a couple of questions. First, as a new member, I hope that I can have a mentor who
can give me some mentorships and guildlances to my job so who is she or he? Second, this
is the first time I have used this photocopy machine and I do not know how to operate it. Can
you give me the specification of this machine?

In addition, would it be possible for you to spend time introducing me to other colleagues. I
am a little bit shy when doing this alone.

Sincerely,
Ngan Ha.