How to write an informal email and letter:

Email Letter
Begin an email with the greeting: Dear……, or Hello / Begin a letter with the greeting: Dear……, then
Hi……… then followed by a comma followed by a comma
Ex: Dear Sarah, Ex: Dear Sarah,
Hi Sarah,
- Mở đầu lá thư, dùng các câu hỏi thăm
Useful expression:
- thanks for your letter / email
- it was great (or nice) to hear from you / to get your letter
- how are you? I’m fine. I hope you’re well
- Thank you very much for your letter of December 1st
- I have some good news. I’m writing to tell you about my last holidays / to ask you a favour
It’s nice to get your letter. In your last letter, you asked me about / for + topic. Now I’m writing to…
The body = 2 – 3 paragraphs
- write the main subject(s) of our letter / email
ex: we cancel st, we write our school / work / family / holiday, etc.
viết đoạn văn trả lời các yêu cầu của đề cho
Conclusion = the last paragraph: write our closing remarks
- viết phần kết
Useful expression
- I’ll finish now as I’m running out of space.
- I look forward to hearing from you
- I hope to hear from you soon
- Give my regards to your parents
Say Best wishes / regards with people we don’t know much
Ex: Regards,
Best wishes,
Say Lots of love / Love with close friends and relatives.
Write your name at the end Sign the text at the end

Câu mời - Invitation:

- Would you like to come /go / come along with me?
- Do you fancy + V-ing ?
ending: I hope you can make it

Hướng dẫn đề viết thư thân mật

• Dear Anna,
• Hỏi thăm sức khỏe. rất vui nhận đc thư bạn. In your last letter, you ask me to tell your some
information about …. Now I’m writing to you.
• Phần thân lá thư:
• Câu hỏi 1: tên mùa + giải thích : thời tiết + activities + festivals
• Câu hỏi 2: tên địa điểm 1 -2 -3 + tả + hoạt động + bình (thú vị, ng dân thân thiện, không khí trong
lành)
• Câu hỏi 3: tìm thông tin ở web / visit website - tôi chỉ
• Câu mời: thuộc 1-2 mẫu chắc chắn – lá thư thân mật có câu mời để làm lá thư dài ra
• Kết thúc: look forward… Give my regards to your …..
• Best wishes
Writing an informal Email or Letter
The sample of email and letter:

Task 1: You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible
and the food was bad. You and two friends had severe stomachaches the following day. The food was also
overpriced.
Write to the manager of the restaurant and explain these problems. Give any details that you think are relevant. Ask
the manager to do something about the situation.
=> Write the beginning / demand / threat / and the ending of the letter.
Task 2: You are going on business for a week. You would like to send your daughter to your friend’s house. Write
a letter to your friend. In the letter you should:
- Tell the reason why you send your daughter
- Tell your friend about hobbies, daily habits of the daughter
- Tell when you will pick up your daughter.
I’m writing this letter to ask you for help.
Thanks a lot in advance.
I hope you will give me the chance to return your kindness.
I hope you will let me make it up to you.
 AN APPLICATION LETTER
Useful language
1. Beginning
- I am writing to apply for a job at / the post of…….. I saw the advertisement in……. I feel that my qualification
and experience match your requirements as I will show you briefly as follows.
- with reference to your advertisement in the Morning Post issued on 12th October, 2012 for the post of tourist
guide, I would like to apply for the job. I feel that my qualification and experience match your requirements as I
will show you briefly as follows.
2. Introduce yourself
- name, age, hometown, study, personality

b. Personalities: use adjective => cần có 1 ý dùng tính từ để tả và một ý minh chứng cho tính cách đó
friendly, sociable, honest, reliable, enthusiastic, hard-working, responsible
I think I am very friendly and sociable. I always make my colleagues laugh a lot and like meeting people. (I like
dealing with public.)
3. Explain your education and qualifications
a. Experience
- Having already worked as + job + for + amount of time, I wish to extend my experience / I feel I could be useful
to you. (ex: Having already worked as a shop keeper for 3 month in my local, I feel I could be be
I can deal with public.
I was responsible for + V-ing/N : checking order, getting and sending email, answering the phone.
- I have been working as …………...for / since……….
- I have worked / worked as ………………….since / for
- I have considerable experience of + V-ing………………….
- tên kinh nghiệm/tính cách + always made me a stand-out member of the team.
b. Mention enclosure
- I enclose my qualifications and the names and addresses of two referees who can testify to my conduct and
character.
- I can send you / supply a reference from + person
- Please find enclosed my curriculum vitae and references as requested.
d. Making some reference to hearing from the employer
- I would be grateful for the opportunity to ….
- I look forward to hearing from you at your earliest convenience.
- should you please call me for an interview, I shall be glad to give you any further information you may require.
- I hope my application will receive your favorable consideration and that you will select me for an interview.
Đề mẫu
1/. You have seen an advertisement in an English newspaper for a job working in the City Museum shop during the
holidays. You have decided to apply for the job. Write a letter to director of the Museum. In your letter:
- Introduce yourself
- Explain what experience and special skill you have
- Explain why you are interested in the job
2. Your close friend wants to apply for a job in which he/she will work with foreign customers. Write a
recommendation letter for him/her. In your letter:
- say what his/her qualification are
- explain what skills he/she has
- say what his/her personalities are
Dear ………..
It is my pleasure and honor to recommend Sally for the role/post of + job + at + company. I have worked with
Sally for + số năm + as her/his manager at + tên công ty, and I have been consistently impressed with her
diligence, efficiency, and ability to get things done.
…………………
Ending
- Sally has my highest recommendation for this position. I have no doubt she will make a strong addition to
your team. Please feel free to contact me if you have any question regarding her candidacy or past work.
- I strongly recommend Sally for the position of + tên công việc + at your company. She would make an
excellent addition to your team…….

Lá thư mẫu
Dear Sir or Madam,
With reference to your advertisement in the English newspaper on 12th October, 2012 for the post of shop
assistant, I would like to apply for the job. I feel that my qualification and experience match your
requirements as I will show you briefly as follows.
(nếu không thuộc đoạn trên thì có thể viết mở đầu: I am writing to apply for the post of shop assistant at your
museum shop. I saw the advertisement in the English newspaper on 12th October. I feel that my qualification and
experience match your requirements as I will show you briefly as follows.)
My name is Sally. I am 22 years old, and I am a student at University of Foreign Language Studies. I come
from Quang Nam province. I consider myself to be reliable, hard-working and enthusiastic.

Having already worked as a seller at a fashion shop for 6 months, I feel I could be useful to you. My duties
included taking the order, answering and sending the emails. I have considerable experience of dealing with
public. I can speak two languages: English and French, so I am confident to communicate with foreign
customers. If you need, I enclose my qualifications and the names and addresses of two referees who can
testify to my conduct and character.

I would like to apply for this job because I want to earn money to support my family and pay for my tution fee.
This job also gives me the opportunity to gain some experience which will be useful for my future job.
[Đoạn này là học thuộc phát sinh, viết cũng đc, ko cũng được. ]I would be very grateful for the opportunity
to visit the museum and discuss my application with you in person. I am available for interview any day
after school or on Saturdays. if my application is successful, I will be available to start work on 25 July.
I am enclosing my CV.

I look forward to hearing from you soon.

Yours faithfully,
Sally
Dear Sir or Madam

Lá thư mẫu 2
I am writing to apply for the post of kitchen helper at Lenny's Restaurant which was advertised in last Saturday's
newspaper.
I have considerable experience of working in catering. Last summer, I worked for six weeks as a waitress in my
local cafe. My responsibilities there included taking orders and serving customers as well as cleaning the kitchen
and washing up.
I consider myself to be reliable, hard-working and enthusiastic. If necessary, I can supply references from the café
owner and also from a teacher at my school.
I would be very grateful for the opportunity to visit the restautant and discuss my application with you in person. I
am available for interview any day after school or on Saturdays. if my application is successful, I will be available
to start work on 25 July, immediately after my exams.
I am enclosing my CV.
I look forward to hearing from you soon.
Yours faithfully,
Sally
 A FORMAL LETTER OF REQUEST
1. Structure
Beginning State the reason for the letter
- Are you writing the letter in reply to an advertisement to ask for further
information about goods, services?
- How, when and where do you know about the advertisement?
Body What are your requests?
- The first request?
- The second request?
….
- Do you need to enclose anything, for example a cheque, a postage order or
a deposit?
Closing Make some reference to hearing from the recipient
2. Useful language
Beginning - With reference to your advertisement for …… (content) ….in ….(source)…..of
….(time), I am writing to ask for further information/ make reservation.
- I am writing because I would like to….

Body REQUEST:
- Could you let me know + … / could you + V…..
- Could you possibly give me some information about + N….
- I would like you to + V…
- I would be grateful if you could / would + V…
- I wonder if you could inform me + N…
- Would it be possible for you to + V…?
- Would you mind + V-ing?
- I would like to order….
- We would appreciate if you could……(immediately)
- Could you also please + V…
REFERENCE TO PAYMENT
- I enclose / include a cheque for $20…
- Enclosed is my money order for $20…
- Please find enclosed a postal order for $20..
Closing - Please call me at + phone No…..if you require further information
- If you wish to confirm the above with me, I can be reached at + phone No.

1. How much does it cost?

 I would be grateful if you could tell me how much it costs
2. Are there many leisure activities in the resort?
 I would be grateful if you could tell me WHETHER/ IF there are many leisure activities in the resort.
Direct questions Ask for information politely
Wh-question Could you tell me + từ hỏi + S + V(chia theo thì)
Từ hỏi + do/does/did….+ S + V VD1
(what, when , where Could you tell me how much it costs /
Could you tell me where she went.
How much does it cost?
Where did she go?
Yes/no question Could you tell me + WHETHER/IF + S + V
Do/does/did……+ S + V
Is/Are + S + …. Could you tell me whether/ if there are double….?
Are there double rooms on the same floor? Could you tell me whether it is possible.
Is it possible?
 Complaint letter
1. Background
Miêu tả tình huống phàn nàn
2. Problem
Miêu tả vấn đề và kết quả mong muốn, nêu rõ ngày tháng và ngày mua sản phẩm dịch vụ
3. Solution
Tìm hướng giải quyết
4. Warning (optional)
Phần này có thể có hoặc không. Nêu thời gian cụ thể mà bạn muốn phàn nàn của bạn được giải quyết nếu không
bạn sẽ xem xét hành động khác
5. Closing
Yêu cầu trả lời trong khoản thời gian thích hợp và đính kèm tài liệu, hóa đơn, chứng từ liên quan.
Ngôn ngữ
Beginning
I am writing to place a complaint against... /complain about…..
Body
Demands
I enclose the record with a copy of my receipt and would be grateful if you could send me either a new record or
my money back at your earliest convenience.
I must insist that you deliver the………with no further delay and at no additional expense to myself.
I would like to know what you intend / are going to do about it.
Threats
I shall have no alternative but to put the matter in the hands of my solicitors should your cheque not be received by
May 1st
Unless I hear from you within ten days, I shall have to take legal advice on the matter
Ending
I look forward to hearing from you as soon as possible.

Sample letter
You have bought a washing machine. First you found that the machine did not work properly, and you had it
changed. Then you found that the new one seriously entangled the clothes.
Write to the manager of the company to complain about it.
Lời chào Dear Sir or Madam,
Đề cập tình On June 17, 2015, I purchased a washing machine (Sodina ZB55-608) from your company.
huống phàn nàn A few weeks ago I found that while working it turned to only one side. A technician of your
Miêu tả chi tiết factory tried to fix it but tailed and I asked you to change it for a new one. Now I'm afraid
that I have to ask you to change it again.

This one turns to both sides all right, but it entangles the clothes so seriously that when it
automatically begins to spin the water out, the machine would often shake madly and stop by
itself. In the instruction booklet you have not mentioned this defect, neither have you told the
User how to solve the problem, I am quite annoyed by the fact that sometimes when I came
back from work to take the clothes out to dry, they were still unwashed.

Hướng giải Please change a new one that does not entangle the clothes.
quyết
Kết thư I hope you will resolve the matter to our satisfaction.

Yours faithfully,
Larry Smith