FORMAL LETTERS (Feedback, complain)

1. You celebrated your birthday party at a restaurant. You’ve just received a letter
from the manager of the restaurant asking for your feedback

“Dear Dan Nguyen. Thank you so much for choosing to celebrate your birthday party at our
restaurant. As your family comes regularly, we would like to have your feedback about our
food, service and atmosphere. Moreover, we could also want to know the feelings of you.
Could you give us your suggestions so that we could improve our service?”

You should write at least 120 words. You do not need to write your name and include your
address in the email. Your response will be evaluated in terms of Task Fulfillment,
Organization, Vocabulary, and grammar

- Dear Sir/Madam
My name is Dan Nguyen. Thank you for your letter to give for me. Last week,I and
my family had a my birthday in your restaurant and it was great experience. We
ordered some food such as sushi,sasimi, salat, chicken, cake cream and some kind
of drink. Sushi and sasimi are delicous. Salat is fresh. Chicken is so yummy. Cake
cream is not too sweet. The foods are fast. There Staff are friendly and kind.. They
are willing help customer. The asmosphere is luxury and romantic. I like your
restaurant.
If you have question or information please contac 00009999 or vir Dannguyen
11@gmail.com
I am looking forward to hearing from you. Write to me soon
Thank you
Greeting
+ Dear Mr. David,
+ Dear Ms. Susan,
+ Dear Sir/Madam,

- Opening:
+ Introduction: Who I am (name, age, from, married, children, job)
My name is Tom Smith. I am 30 years old. I am from Hanoi. I am married. I have
two children. Currently, I am working as a manager for ABC company.
+ Purpose of writing:
I am writing this email to
– ask you for some information about the course (thư hỏi thông tin)
-give you some information about the course (thư trả lời thông tin)
-thank you for your help during my stay in HongKong (thư cảm ơn)
-apply for the position of an English teacher (thư xin việc)
-complain about the noise in my neighborhood (thư phàn nàn)
- give you my feedback about your restaurant (thư đưa ra phản hồi)
- apologize for my absence at the meeting (thư xin lỗi)

- Body: (feedback)
+ I am happy/ satisfied with ……/ I really love/like/enjoy …..
 + I am not happy/ satisfied with ……./ I don’t like ……
+ I think you should ……./ It is better to ……..
+ I hope my suggestions are useful for your restaurant

- Ending:
+ If you have any question or information, please contact me at 45678990 or via
Tomsmith@gmail.com

+ I am looking forward to hearing from you. Please write to me soon.

+ Thank you/ Best regards/ Yours faithfully/ Yours sincerely.

- Dear Sir/Madam
My name is Dan Nguyen. Thank you for your letter to give for me. I am writing
this letter to give you my feedback about your food, service and atmosphere.
Last week,I and my family had a my birthday in your restaurant and it was not too
good experience. We ordered some food such as sushi,sasimi, salat, chicken, cake
cream and some kind of drink. Sushi and sasimi are delicous. Salat is fresh. Chicken
is so yummy. Cake cream is not too sweet. Everything is not too expensive.The
foods are fast. There Staff are friendly and kind. They are willing help us when we
need.However some ò them are slow and impolite. I do not like the asmosphere
at your restaurant.It is noisy because it is quite small and crowded. To improve
your restaurant I think you should, train the staff, enlarge the restaurant to reduce
noisy.
I hope my feedback as well as suggestions are useful for you. If you have question
or information please contac 00009999 or vir Dannguyen 11@gmail.com
I am looking forward to hearing from you. Write to me soon
Thank you

Dear Mr. David,

I am Dan Nguyen. I celebrated my birthday party at your restaurant last week. My family
usually have dinner here. I am writing this email to give you my feedback about your food,
service, atmosphere at your restaurant.

About the food, I think it is delicious, fresh and healthy. I really love the salad. It is tasty.
My parents like the soup. The taste is well-balanced. And the children enjoy the fried
chicken. However, the beef at my birthday party was overcooked and the soup was a bit
salty. Also, the price is a bit high/ The food is overpriced (expensive). The waiters are
good-looking, quick and helpful. They are willing to help us when we need. However,
some of them are slow and impolite. I don’t like the atmosphere at your restaurant. It is
very noisy because your restaurant is quite small. To improve your restaurant, I think you
should lower the price of the food, train the staff and enlarge the restaurant or you can
put some plants in the restaurant to reduce the noise.

I hope my feedback as well as my suggestions are useful for you. If you have any question,
please contact me at 345678990 or via Dannguyen@gmail.com.
I am looking forward to hearing from you.

Best regards.

2. Thư phàn nàn (complaint)

You and your friends recently had dinner in a restaurant and you were not satisfied with
the food, service as well as the staff. Write a letter to the manager and complain
Dear Sir/Madam
My name is Duyen. I am 25 years old. I come from Ha Noi. Last week, I and your friends had
dinner in your restaurant and we had a not good experience. I am writing this letter to
complant for the food, service as well as the staff at the restaurant.
We order some food such as sushi, sasimi, …sushi and sasimi are not fresh and delicious.
Salat too. Cake cream is too sweet. Beef is too salty and chewy.The staffs are friendly and
kind but they are slowly and impolite.I don’t like the service.when we come, everything is
messy. We wait for so long to setup seat. The food is slow to come. When we need, we
don’t see a staff around there. I think you shoud train in staff,

3. (thư cung cấp thông tin)

You have planned to study a distance course online from an international university.
Write a letter to the university officer requesting information about the course. In your
letter, write:

 Why you are writing

 Which course it is and when you plan to study
 Why you want to study this course

B1

Dear Sir/Madam,

My name is Mary. I am 20 years old. I am a student from Hanoi University. I major

in marketing/ languages. I am writing this email to ask you for some information
about the distance online course in your university.

I am interested in an English course and I plan to study in September when I finish

my study at university. There are some reasons why I wish to study this course. First,
I like English because it is interesting and useful. I can get a good job with high salary
and speak English with people all over the world. Second, I know your university is
famous. The teachers are good at English. Their way of teaching is good. They are
good-looking, friendly and kind. They always help their students. Third, online course
is convenient for me. I can learn anywhere at any time.

If you have any question or information, please contact me at 455678990 or via

Mary@gmail.com.

I am looking forward to hearing from you. Please write to me soon

Thank you.

B2

Dear Sir/Madam,

My name is Mary. I am 20 years old. I am a student from Hanoi University. I major

in marketing/ languages. I am writing this email to ask you for some information
about the distance online course in your university.

I am interested in an English course and I am going to study in September when I

finish my study at university. There are some reasons why I wish to study this course.
First, I am really fond of learning English because it is interesting and useful. It is
beneficial as it helps me to get a well-paid job and communicate with people from
different countries. Second, I have been told that your university is well-known for
the quality of teaching and learning. The teachers are native speakers and they are
dedicated. Third, we cannot deny that online course is extremely convenient for busy
people and those in faraway places.

If you have any question or information, please contact me at 455678990 or via

Mary@gmail.com.

I am looking forward to hearing from you. Please write to me soon

Thank you.

4. (thư hỏi thông tin)

You saw an advertisement (đoạn quảng cáo) about the summer language camps in
the last issue (số báo) of Newsweek and you want to join it. Write an email to them.
You want to know

- How large are the groups of students?

- Are the students from different countries?
- Are the teachers native speakers?
- What activities are there in the programme?

Thư hỏi thông tin

Dear Sir/Madam,
I am Mary. I am 18 years old. I am from Hanoi. I am a student from Hanoi University. I
major in travelling/languages. English is very important for my future job and I want to
 improve my English in this summer. I am interested in your summer language camps. I
am writing this email to ask you for some information about the summer language
camps.
I would like to know how large the groups of students are. Please tell me if the
students are from different countries. Can you tell me if the teachers are native
speakers? Please let me know what activities there are in the program. I would be
grateful if you could give me more information about the camps.
If you have any question or information, please contact me at 67898980 or via
Mary@gmail.com.
I am looking forward to hearing from you. Please let me know as soon as possible
Thank you.

5. Thư trả lời thông tin

Dear Ms. Mary,

Thank you for your email of June, the first asking about the summer language camps. I
am David, the manager of ABC English Centre. I am writing this email to give you some
information about the camps.
There are about 20 students in each group. The students are from different countries
like China, Japan, and Vietnam. All the teachers here are native speakers. They come
from England, America and Australia so they are very good at English (so their English is
the best/ so their English is perfect). Their ways of teaching are easy to understand and
effective. They know how to motivate students to learn. They are friendly and kind.
They always help their students. There are some activities in the programs like speaking
English, singing English songs, dancing and playing games. These activities are
interesting and useful. I believe that you will like these camps. The camps start on the
6th June and finish on 20th June.
If you have any question or information, please contact me at 687980908 or via
David@gmail.com.
I am looking forward to hearing from you.
Thank you.

6. Thư xin việc

 You are looking for the position of an English teacher. Write a letter to an English
centre and tell him/her

- Introduce yourself
- Prove that you are suitable for the job
B1
Dear Sir/Madam,
My name is Mary. I am 30 years old. I am from Hanoi. I am married and I have two
children. I am an English teacher for a school in Hanoi. I am writing this email to apply
for the position of an English teacher in your centre.
I left Hanoi University in 2015. I majored in English. I worked as an English teacher for
ABC English centre from 2015 to 2018. I taught English for children from 4 to 8 years old.
I have 4 years of experience in teaching English for children. I can speak English fluently.
I can speak Chinese and French, too. I have good communication skill. I am good-
looking, friendly and kind. I always help my students when they need. I am hard-
working and helpful. I can work for long hours and at the weekend. I like reading books,
listening to music and travelling in my free time. I believe that I am suitable for the job.
If you have any question or information, please contact me at 5767889 or via
Mary@gmail.com.
I am looking forward to hearing from you.
Thank you.

B2
Dear Sir/Madam,
My name is David. I am 30 years old. I am from Hanoi. I am married. I have two little
children. Currently, I am working as an English teacher for a primary school in Hanoi. I
know you are looking for English teachers and I am interested in this position. I am
writing this email to apply for this position.
I left Hanoi University in 2015. I majored in English/ languages. I got an excellent
degree. I worked as an English teacher for ABC English centre from 2015 to 2018. I
taught English for children from 5 to 10 years old. I have been teaching English for Hai
Ba Trung Primary School since 2018/ for 4 years. I have 7 years of experience in teaching
English for children. I can speak English fluently/ well and a little of Chinese. I have good
communication skill. I can deal with all kinds of students. I am good-looking, friendly.
and kind. I always help my students when they need (I am willing to support my
students when they need). I am a kind of dedicated teacher. I can work for long hours
and under pressure. I am willing to work at the weekend. I like travelling and reading
books. I think I can do the job well. (I am sure I am the best candidate for this position).
If you have any question or information, please contact me at 7878878 or via
Jhon@gmail.com.
I am looking forward to hearing from you. Please let me know your decision as soon as
possible.
Best regards/ Thank you/ Yours faithfully.