NAMA : CANDRA WENDY RUKMANA

NIM : 045297391

PRODI : ILMU ADMINISTRASI BISNIS

UNIVERSITAS TERBUKA UPBJJ MALANG

1. Identifikasi bagian surat yang ditandai oleh nomor 1-3. / Please identify the part of the
letter numbered 1-3.
Answer -opening letter bagian salam (greeting).
-opening letter bagian perkenalan (introduction).
-closing letter.
2. Identifikasi 3 (tiga) kesalahan pada surat di atas. / Please identify 3 (three) errors in the
letter above
Answer -Thank u The Right is Thank you
- Of 4 july The Right is on 4 July ...
- I look forward to receive your order The Right is I look forward to receiving your order.
3. Anda baru saja membeli biskuit secara online dan menerima produk yang kedaluwarsa. Tulislah
sebuah surat singkat sebanyak kurang lebih 100-200 kata yang menyatakan kekecewaan Anda dan
bahwa Anda meminta produk pengganti atau uang kembali.

You ordered some cookies online and received an expired one. Please write a body letter Please
write a body letter in approximately 100-200 words that explains your disappointment and you are
asking for a refund/exchange

Answer

Dear seller,

I ordered Three cans of cookies from your online Store on November 28 and paid them at the same
day. This was not the first time I bought cookies from Online Store, but it was the first time from
your Store. I learned that your Store is quite well-known and has a high rating. But when the cookies
finally arrived this morning, I was very disappointed to see that they are actually have been expired.
The expiry date is clearly printed on each lid of the cans: October-2022

I don't understand how a reputable shop like yours could send expired products. I don't think you
did it intentionally, but I am quite disappointed about this carelessness.

I want a replacement of these cookies immediately. If you cannot send me the replacements please
arrange refund of the money I have paid, immediately.

I hope I will receive your reply as soon as possible.

Regards,

CANDRA WENDY RUKMANA

4. You initiate a fundraising event after a natural disaster and there is one person who donated a
large amount of money. Write a thank you email about the donation in approximately 50-100 words

Answer

Thank you email regarding the donation

To : pedulibencana86@gmail.com

From : candrawendy3164@gmail.com

Subject : Acknowledgments regarding donations

I,Candra, would like to thank the community cares for Others for the donations that have been given
to me.And I pray that all the good you have done will be multiplied by god’s reward. And hopefully
the donation you give can help and also be useful nfor all of us.

Thank you,

Regards

CANDRA WENDY RUKMANA

That’s all for the description that I can convey to the father /mother of the English course lecturer
regarding this question.Sorry if there are errors in writing or incorrect words.please guide
me.thanks.