Name : Viergi Rifani

NIM : 20300137
Class : 4A-Publishing
Business Letters

1. Acceptance Letter

Dear Rifani,

I am writing in response to the job offer for the position of Administration and Warehouse. Thank
you for this opportunity to work with Astra International, Tbk. Thank you for giving me the
opportunity to participate in the recruitment process in this company.

I have reviewed the contract of employment. I am pleased to formally accept the position of
Administration and Warehouse and start my employment on Monday, 10th November 2020.
Thank you once again for the position and I look forward to working with the team. Please feel
free to reach out to me if you have other questions or require further documents from me.

Should you need to have additional information, feel free to follow up via email or at
085777695346. I look forward to hearing back by end of next week, as you mentioned.

Sincerely,

Olivia Fadianti
 2. Acknowledgement Letter

November 10th, 2022

Dear Rifani.

President Director

Astra Internasional, Tbk

Menara Astra, Jl. Jenderal Sudirman No.Kav. 5, RT.10/RW.11, Karet Tengsin, Tanah Abang,
Central Jakarta City, Jakarta 10220

Subject : Acknowledgment for receipt of Project Report

Dear Mam,

I would like to acknowledge the receipt of Statement of changes in capital on Monday, 10th
November 2020. We are currently examining the Report and will update you further if we require
any further details from you.

If there is any query that you want to address then you can reach us on email and contact us
085777695346.

Sincerely,

Olivia Fadianti
 3. Adjustment Letter

17th January, 2020

Dear Richard Brooke,
Centerville Bicycle Corporation

Dear Richard,
This is in reference to your complaint dated 15th January 2018. We are very sorry that a broken
bicycle had been delivered to your address. We take these things very sincerely and can sympathize
with you for the inconvenience caused to you due to us.

In the meantime, we would like to replace your bicycle with a brand new bicycle of the same brand
with no shipping costs to you. Our delivery boy will come and collect the defective product and
deliver the brand new bicycle. Also, we would like to gift you a $100 gift card which can be used
in any store, for the inconvenience caused to you due to us. We hope that you will continue
shopping with us. Thank You.

Yours sincerely,

Joe Mendes
 4. Application Letter

Dear Mr. Imantoro,

Human Resources Department
PT. Persada Bumida Terpadu
Jl. Raya Sukamaju No. 11
Tangerang

Dear Sir,
On this good opportunity, I would like to apply as Instrumentation and Control System Engineer
in your company. My name is Dias Farhan, 22 years old, male, single, energetic and healthy. I am
a Control System Engineer and graduated from Suryadarma University (UNSURYA) on May
2007 with GPA 3.78. I would like to have career to expand my experience.

My personality as a hard worker and fast learner type of person would bring benefit to your
company. I will be very appreciated if you could give in opportunity to work in your company.

Herewith I enclose my curriculum vitae, which will give details of my qualification.

I hope my qualifications and experience merit your consideration and look forward to your reply.

Sincerely yours,

Dias Farhan
Phone: 021 - 5758243
Jl. Melati No.23
Tangerang - 15712
 5. Complaint Letter

Dear, Olivia Fadianti

Astra Internasional, Tbk.
Menara Astra, Jl. Jenderal Sudirman No.Kav. 5, RT.10/RW.11, Karet Tengsin, Tanah Abang,
Central Jakarta City, Jakarta 10220

To Whom It May Concern:

I am writing today to complain of the poor service I received from your company on June 12,
2020. I was visited by a representative of That Awful Company, Mr. Madman, at my home that
day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when
he arrived at noon. Your representative did not remove his muddy shoes upon entering my house
and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range
of products to me that I had specifically told his assistant by telephone that I was not interested in.
I repeatedly tried to ask your representative about the products that were of interest to me, but he
refused to deal with my questions. We ended our meeting after 25 minutes without either of us
having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to
show up. My impression of That Awful Company has been tarnished, and I am now concerned
about how my existing business is being managed by your firm. Furthermore, Mr. Madman's
inability to remove his muddy shoes has meant that I have had to engage the services, and incur
the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued
customers—I have been with you since the company was founded and have never encountered
such treatment before. I would welcome the opportunity to discuss matters further and to learn
how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Viergi Rifani