MODULE 3

20 TYPES OF BUSINESS
LETTER
BUSINESS COMMUNICATION
SUBMITTED TO: MR. MICHAEL ALIBANGBANG
INSTRUCTOR

SUBMITTED BY: EUVA REESSE M. ESTURCO

BSBA-2 STUDENT
 SALES LETTER
• A sales letter is a piece of direct mail which is designed to persuade
the reader to purchase a particular product or service in the
absence of a salesman
22 November 2038
Patricia Harrington
Pat Cosmetics
437 Celina, Texas

Dear Ms. Harrington,

The Pat Cosmetics are going to release the new brand of our lipsticks and eye shadow. We are one of the prominent names in the cosmetics field.
This coming November 28, we will going to release our different colours of our lipsticks and eye shadow. The products of our line are specially
designed for our costumers.
You can also choose what colours you want. If you want dark, black and nude, we have that kind of colours. In our eye shades we have sparkling
one, a rainbow shades.
If you have any questions and want to order please don’t hesitate to contact us in our email patcosmetics@gmail.com .

Sincerely,
Euva Reesse M. Esturco
Secretary
Pat Cosmetics
 ORDER LETTERS
• The letter that is written by a potential buyer to the seller requesting
him to deliver goods is known as order letter. By writing inquiry
letters, buyers can collect necessary information about the price,
quality of goods and terms of sale.
January 14, 2023
Mrs. Rosmarie Tan
C.E.O
 954 S.H.loyola St, Sampaloc, Manila, 1008 Metro Manila

Dear Mrs. Tan,

I write this letter to order 100 pcs the Kagayaku Rosmar Soap that you had promoted in your tiktok account. I believed
this product is still available.
The payment fort the said order will be on a COD basis. Kindly consider the orders to be revoked.
We wish to have a generative and long relationship with your company.

Sincerely yours,
Euva Reesse M. Esturco
Buyer
 COMPLAINT LETTER
• The format of a complaint letter follows the format of a formal letter.
To write a complaint letter, you can start with the sender's address
followed by the date, the receiver's address, the subject, salutation,
body of the letter, complimentary closing, signature and name in
block letters.
Euva Reesse M. Esturco
Antonino, Labason ZDN &110
Labason Zamboanga Del Norte

April 21, 2023

Vincent T. Guillermo
Manager Director
GVR Gadgets
Quezon City

Dear Mr Guillermo,
I purchased a android phone, OPPO Reno8 Z 5G on March 12, 2023. I cannot use properly because it suddenly shut down.
On March 22, I attempt to use the phone. As soon as I turned on the phone, it began to glitch and then shutdown. I am very disappointed
to your product. I fully paid this phone because you said I wont regret the product, but it turns out that you scammed me.
This is my first time to order in your store, and I am hoping that you will answer my complaint in your store. Thank you.

Sincerely,
Euva Reesse M. Esturco
Enclosure; complaint
 APOLOGY LETTER
• Let the person know that you understand how your actions have
affected them, and accept responsibility for what happened. When
you're writing your letter, avoid making excuses for what you did or
your apology may not seem sincere. Finish your letter by offering to
make things right in any way you can.
From: euvareesseesturco@gmail.com

To: patriciaharrington@gmail.com

Subject: Apology Letter to Boss For Mistake

Dear Ms. Harrington,

I'm writing this letter to acknowledge my errors and sorry for being careless in forgetting the product samples. I'll undoubtedly alter my
working method, and I'll make sure to record everything for future use.
Please accept my apology and give me another opportunity to prove myself. You have my sincere gratitude for your consideration and
kindness.

Sincerely,
Euva Reesse M. Esturco
 DEMAND OF DELIVERY LETTER
• A demand letter is a document sent by one party to another in order
to resolve a dispute.
June 10, 2023
Claire Rosales
Purok 2 Sampaguita St.
7116 Tampilisan Zamboanga Del Norte
RE: Breach of Contract No. 35/7789B

Dear Ms. Rosales,

Yuma Roof Construction has completed renovating your roof in accordance with contract No. 35/7789B titled "Roof Restoration
Agreement" dated December 11, 2023.
You were required to complete full payment for this service by February 10, 2024, in accordance with provision 6 of the agreement. You
haven't paid yet, thus you're in violation of the agreement.
You owe a total of 220,345.00 pesos please make plans to pay it off right away. By August 14, 2024, you must comply or we will have to
take legal action. One option here is to file a formal lawsuit against you.
Please take into account that this situation is urgent.
Sincerely,
Euva Reesse M. Esturco
Yuma Roof Construction
 ADJUSTMENT LETTER
• Adjustment letter sample, example, template and format will help to
write a effective adjustment letter to satisfy a customer or client.
Monday, January 17th, 2024
Euva Reesse M. Esturco
Head of Customer Relations- Bicycle Corporation
Dipolog City 7100
RE: Adjustment Letter

Respected Mr. Ralph Gonzales,

Regarding your complaint on January 17, 2023, this is in reference. We regret that a damaged bicycle was sent to your address. We
deeply regret any inconvenience these things have caused you, and we share your feelings.
In the interim, we'd like to replace your bike with a brand-new one from the same manufacturer without charging you any shipping fees.
The brand-new bicycle will be delivered and the damaged item will be collected by our delivery boy. We also want to provide you a water
tumbler. We hope you'll keep coming back to shop with us.
Thanking You.
Sincerely Yours,
Euva Reesse M. Esturco
Head of Customer Relations- Bicycle Corporation
 INQUIRY LETTER
• Sir/Ma'am, With reference to the mail I received dated 28/12/2021; I
would like to enquire about the job opening for the post of English
Language Trainer at your esteemed institution. I have completed
my post graduation in English Literature.
From: Euva Reesse M. Esturco
221 C Cake Street
Vista Mart Crossing Mendez West 4120

November 15, 2025

To: Mr. Johnson Smith

Tagaytay, Calabarzon

Dear Mr. Smith

I'm writing to request a catalog for product X after seeing your advertisement in The Daily Bugle. I too would like to get more specifics
about the product.
I too would like to get more specifics about the product.

Yours truly,
Euva Reesse M. Esturco
 FOLLOW-UP LETTERS

• I'm just following up on an email I previously sent to you. I understand

that you are busy, but I would appreciate it if you could review the
email and respond to me as soon as you can. If I don't hear from you
by the end of the week, I'll call you at your office.
To: Claire Pasante

From: Euva Reesse M. Esturco

Subject: Follow-up letter for an Intreview

Dear Ms. Claire,

Thank you for the time you spent with me during your recent recruiting visit to Southern Philippine College Incorporation. The information
you provided regarding job opportunities with Mr. Valerian Volkzkie was interesting and helpful. I will be happy to provide any further
information on my qualification and look forward to continued discussion of secretarial position with Volkzkie.

Sincerely,
Euva Reesse M. Esturco
 Networking letter
• The networking cover letter is sent during your job search to get
help from a contact in your industry or career field and to introduce
yourself to a potential employer. It is an excellent opportunity to
network for the job you want. Networking is a highly effective way of
finding a job.
Richard Gabriel
Ben Street,
Troy
NY 12180

RE: Senior Administrative Officer

Dear Mr. Richard,

I'm writing to express my interest in working for your company as a senior administrative officer. I've been employed by Tagaytay City as an administrative officer for a
while. I then made the decision to relocate to New York and informed our group leader, Riza Walker, of my choice. She referred to your company as the best place to
work in New York and advised me to get in touch with you to inquire about job openings there.
She also said that because you two had been great friends since you were kids, you could speed up my job search. Regarding my credentials, I should mention that I
have a degree in business administration and have over 4+ years of significant job experience in the administrative industry. because of the excellent customer service
abilities, effective communication skills and excellent organizational skills. With my effective office management knowledge, I was able to implement all administrative
and business development policies of my previous company.

So I believe my experience and skills would be an asset for a brighter future and would be really love for an opportunity to have a convenient meeting with you to
discuss more.

I look forward to hearing from you. Thank you.

Sincerely,
Euva Reesse M. Esturco
 Resignation letter
• Resignation letter template giving advance notice. Dear [Manager's
Name],. I am writing to inform you of my decision to resign from
[company], effective [date].
Euva Reesse M. Esturco
Lopoc, Labason Zamboanga Del Norte
euvareesseesturco@gmail.com

July 3, 2035

Patricia T. Lopez
ABC Corp.
pattylovey@gmail.com

Dear Ms. Patricia,

Please accept this letter as my notice of formal resignation from secretarial position, effective as of July 12, 2035.
I make this announcement with a heavy heart, as I have sincerely enjoyed my time at ABC Corp. with your guidance and mentorship, this
position has been one of my most rewarding work experiences. I will greatly miss my colleagues across all departments.
I am deeply appreciative of the numerous opportunities you have provided to build skills in numerous areas. I leave knowing I am better
equipped to face my next position’s challenges. I look forward to reconnecting in the future.
Please let me know how I can be assistance during the transition period. I wish you and the company the very best going forward.
Sincerely
Euva Reesse M. Esturco
 Cover letter
• mention the job (or kind of job) you're applying for (or looking for)
show that your skills and experience match the skills and
experience needed to do the job. encourage the reader to read
your resume. finish with a call to action (for example, asking for an
interview or a meeting).
From: Euva Reesse M. Esturco

November 6, 2030

To: Patricia Harrington

Dear Ms. Patricia,

I was thrilled to find your advertisement for a program manager in your company on Indeed.com because I am a big fan of program
management. My time working as a secretary at ABC Corps prepared me to be among the finest in my field.
I've established a number of projects at both companies that have had a significant impact on food security and environmental
preservation. I've worked as a secretary for seven years, which has really aided me in honing my planning, execution, and evaluation of
programs skills. I thought these abilities would be a benefit to your prospective initiatives.
I would be happy to talk more about how I can apply my knowledge and experience to your next initiatives. Once again, thank you for the
chance. I look forward to hearing from you soon.

Sincerely,
Euva Reesse M. Esturco
 Application of job
• application letter should tell the reader that you want a particular job
and explain your interest in that position.
20/01/2035
Brgy. Lopoc, Labason Zamboanga Del Norte
09631321384
euvareesseesturco@gmail.com

Calix Vergara
Daily Mail Manager
450 W, 33RD St., New York, NY 10001
New York

With Regards,

Herewith I send an application letter and curriculum vitae in response to your advertisement in the Daily Times, Sunday, 15 December
2029.
I have had experienced over the past three years as marketing manager of cosmetics and hair care products at Surya Ayu Cosmetics,
Washington. In that position, I’m responsible for sales in the Washington area, San Antonio, Denver, Dallas.
I realized that your resume or curriculum vitae that I submit this can not explain my qualifications in depth. Therefore, I really hope there is
a chance in an interview, which I can explain how the potential in me and my ministry will give will be a tremendous asset for PT’s Daily
Mail.

Sincerely,
Euva Reesse M. Esturco
 Quotation letter
• A quotation letter is a formal letter written to quote the price of a
particular product or service. A quotation letter is sent by a seller or
service provider when the customer requests a quotation letter. A
quotation letter can be used for various purposes.
From: Euva Reesse M. Esturco
E&C Electronics
2238 F.B. Harrison St, Antonio S. Arnaiz Ave
Pasay, 1300 Metro Manila

February 12, 2035

To: Ms. Katana Roswell

Roswell Software Solutions Pvt. Ltd
Mumbai
RE: Quotation Letter

Dear Ms. Roswell,

I am writing this letter for seeking a quotation from you. Our business intends to enhance its technology. Please submit a thorough quote
for the various packages you are offering. I've included a list of our requirements in the attachment. There are various items to be
upgraded. I am attaching a list of our requirements along with this letter.
We trust your pricing are reasonable for the sector. We are depending on your services because we have heard good things about your
business in the sector. If the pricing factor is chosen, we will instantly place the order.
Looking forward to hearing from you.

Respectfully yours,
Euva Reesse M. Esturco
 Acknowledgement letter
• A letter of acknowledgement aims to intimate the concerned party
that the documents or items requested in a previous
communication have been received. The acknowledgement letter is
a professional courtesy extended by businesses to maintain
professional relationships.
Euva Reesse M. Esturco
Pat Cosmetics
437 Celina, Texas

September 14, 2035

Angel Thea Lorenzo

1801 9th Ave N, Texas City

This is a confirmation that was delivered to us on September 14, 2035, and is now being handled. We have enclosed your order's invoice
and related information with this message.
The products is anticipated to arrive on September 25, 2035 because delivery to your location typically takes one to two weeks. If there is
any unpredictable delay, we will keep notifying you of the status of the transition of order.
Pat Cosmetics appreciates your interest in our goods and your effort. After obtaining our service and product, we hope you will be happy
with it. To better serve you, kindly share your thoughts with us.
I'm grateful.

Sincerely,
Euva Reesse M. ESturco
 Job appointment letter
• An appointment letter is a document that officially confirms a
candidate's employment. Typically, after a successful interview, the
candidate is issued an offer letter. After this, the candidate gets a
certain time period to review and negotiate the terms and
conditions of the offer, like salary structure.
March 14,2035
FRANCIS ROVIC S. AQUINO
Barangay Himayaan, Makati, Manila

Dear Mr. Aquino,

Wonderful day! I'm happy to let you know that Books and Papers Publishing Works has hired you as its principal marketing consultant. This
is a formal appointment that will start on March 17, 2035, on a Thursday.
In your new position, you will be responsible for making all decisions relating to the company's marketing strategy and implementing the
plan. In addition to bonuses and a travel allowance, your monthly salary for this position is Php 35,000.
The employer anticipates that this position will require a total time commitment of at least four (4) hours per day in the office and at least
two (2) hours per day in the field.
Sincerely,
Euva Reesse M. Esturco
 Circular announcements

• A circular letter is a written document that is addressed for circulation to a

group of people. It is usually formal and official. It may be for a closed
group or general distribution. The term may refer to: Flyer (pamphlet), a
single page leaflet
Whimsical Stationary Store
123 Circle Drive
Raleigh, NC 27801

October 29, 2035

Ms. Victoria Cross

87 Pine Needle Drive
Chapel Hill, NC 27514

Dear Ms. Cross,

We are thrilled to announce the opening of North Carolina's newest Whimsical Stationary Store! As you know, the Whimsical Stationary
Store has long been the industry standard for high-quality creative paper products of all kinds, and we couldn't have chosen a better
location for our next location than Raleigh.
We are excited to welcome you to the Raleigh location's Grand Opening on November 15, 2035. The opening celebration will last from 9
a.m. to 9 p.m., for a total of 12 hours of fun. We'd love to show you everything the Raleigh store has to offer, and we hope to see you on
the 15th!

Sincerely,
Euva Reesse M. Esturco
Secretary, Whimsical Stationary Store
 Interest letter
• A letter of interest is a short, formal introduction of yourself to a
potential employer. It's similar in nature to a cover letter, but not
attached to a specific role.
Hannah Spencer
Head of Personnel
Career Share
4567 Main Road
Philadelphia, PA 19019

Euva Reesse M. Esturco

euvareesseesturco.com
1234 Primrose Lane
Philadelphia, PA 19019

Dear
I looked online for information regarding copywriting prospects and discovered that your website has the most comprehensible, short, and
useful material. I appreciate the effort your business does to give folks looking for work in-depth information. Having used resources like
yours in the past, I am aware of how crucial it is to communicate this information in clarity and depth. I am aware that your business meets
a fundamental and important demand in our society. If there are any opportunities for me to contribute my skills to your team, I would love
to talk with you about them.
I oversaw a group of authors for a project at Wonders Online that increased sales 120% from the previous period. I also led their
Connection Initiative, which resulted in more efficient ways to draw in new audiences, understand their needs, and turn them into paying
clients. I've attached my CV, and on July 7, 2021, I'll get in touch with you to ask about scheduling an informative interview. Contact me at
any moment if you have any inquiries or wish to follow up with me.

Sincerely,
Euva Reesse M. Esturco
 In-office memorandum letter

• A memorandum (memo) is used to communicate something of

immediate importance to people within a business or organization.
A memo also can be sent to people or firms that have close or long-
standing relationships, such as vendors or consultants. Like a
business letter, a memo is a permanent record of your
communication.
Date: October 23, 2035

To: All Staff

From: Euva Reesse M. Esturco Secretary

Subject: Launch of Product XYZ

Dear
I wanted to let you know that the Product XYZ's planned November 15 launch date has been postponed to Q2 2035 as a consequence of
substantial customer feedback and the findings of recent testing.
We are convinced that extra testing will help XYZ become more successful in preventing security breaches that customers are
experiencing. The marketing department is creating a promotional offer that sales representatives can share with their consumers to assist
limit the number of buyers who will now consider our competitors' products rather than our own.
More details regarding this will be provided by Marketing Management, which is also aware that it may negatively affect sales
representatives who are carrying quota for XYZ. For those who can prove that their customers have obtained pledges from their
management, we are willing to release them from quota requirements.
As disappointing as this news may be we are confident in our employees, and know the additional time will serve this company well by
creating a more successful product.
Thank you for your cooperation.
 Commendation
•  Letters of commendation or commendation letters are messages
written to express gratitude and general recognition for a special
deed. They are usually unsolicited. In some cases, they offer
rewards for the action being recognized, such as a promotion or
pay bonus.
Daniel Perez,
I'm writing to express my gratitude for everything you did to help us throughout our emergency onboarding period. Despite having no prior
experience in human resources, you surpassed all expectations by hiring our two new team members.
Our two newest personnel are more successful and productive than previous new hires over the past month thanks to your onboarding and
training efforts. We decided to give you a promotion to human resources manager because our procedure worked so effectively. I know you
prefer to work in the field with our staff, but the other managers and I think your natural skills might greatly improve our understaffed human
resources division. Of course, your pay would also go up.
We genuinely appreciate your consideration, whether you choose to accept the new position or not. Without your tenacity, resolve, and
additional efforts outside of working hours, the company would not have survived that period. We appreciate you being a part of this group
and hope you stick around for the foreseeable future.

Sincerely,
Euva Reesse M. Esturco and the management team
 Recommendation letters
• A letter of recommendation is a letter written by someone who can
recommend an individual's work or academic performance. It's
typically sent to a hiring manager or admissions officer who is
deciding whether to employ or admit a candidate. Learn more about
letters of recommendation and how to write or ask for one.
Dear Ms. Arya Smith,

Joanne Adams is highly recommended by me for the Sales Manager position at The Sales Company. I worked with Joanne at Generic Sales Company
from 2025 to 2028. I was her manager and immediate supervisor.
I had a great time working with Joanne and got to know her as a very important member of our team. She is highly diligent, dependable, and honest. She
is also a strong problem-solver who can boldly and systematically approach tough problems. Joanne is never scared by obstacles; rather, they inspire
her. Her sales etiquette knowledge and cold calling prowess were a big asset to our entire team. In addition to using these skills, she also led a series of
team training sessions on cold calling, which helped our overall sales increase by over 18% in only one quarter. I am aware of how important Joanne
was to our achievement.
Joanne is without a doubt talented, and she has also always been a complete pleasure to work with. She consistently promotes constructive dialogue
and brings out the best in other employees because she is a great team player. I wholeheartedly endorse Joanne's addition to your team at The Sales
Company. I am an excellent employee that is committed and knowledgeable. I assured that she will be a useful addition to your company. You can reach
me at 09631423284 if you want to talk more about Joanne's credentials and experience. I'd be pleased to elaborate on my suggestion.
Best regards.

Euva Reesse M. Esturco

Director of Sales
Generic Sales Company
THAT’S ALL AND THANK YOU.

GOD BLESS!!