Subject: Complaint regarding computer hardware

To Whom It May Concern,

I had made an order of twenty monitors and ten servers from your company last month. On
receiving the item, two of the monitors were found defective. There also a mistake on the price
quoted in the invoice received, I pay more than it should be. Last week, I already notify your
company about the defects. Your company also promised to solve the issue quickly but until
now, no action had been taken. So this morning, I have called your team to address the matters,
but no one could find a record of my order.
I was told that nothing could be done about my problem. I believe that this response is unfair. I
am a regular customer of your company and haven’t come across any problem till date. This is
quite unusual especially coming from your company. To resolve the problem, I would like to
request a replacement for the defect item. I also want a refund regarding the mistake on the price
quoted in the invoice received.
I would be grateful if you could look into the matter and make and arrangement for the
replacement item and the refund. If I do not hear from you within five working days, I will file
complaints with the appropriate consumer agencies and consider my legal alternatives. I would
request you to take immediate action.

Sincerely,
Abdul Hakim