1. (3.

000 Points)
Describe a picture: In this part of the test, you will describe a picture with as much detail
as possible. You will have 30 seconds to prepare. You will have 45 seconds to describe the
picture. Here are the pictures.
Picture 1: http://hfs2.duytan.edu.vn/ndJK184IUkdfn23df675/TestBank/210620_PIC-1-
ENG-219-%C4%90%C3%8A-1_38947_93DC4_053937.jpg
Picture 2: http://hfs2.duytan.edu.vn/ndJK184IUkdfn23df675/TestBank/210620_PIC-2-,-
219-%C4%90%E1%BB%80-1_38947_159E6_054055.jpg
Picture3: http://hfs2.duytan.edu.vn/ndJK184IUkdfn23df675/TestBank/
210620_1_38947_166CA_054141.jpg
Picture 4: http://hfs2.duytan.edu.vn/ndJK184IUkdfn23df675/TestBank/210620_covid-19-
patient_38947_0E7B0_054207.jpg

2. (1.500 Points)
In this part of the test, you will answer ONE question based on the information provided.
You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15
seconds to respond to each question.

Suggested questions:
Question 1: What’s the date of the annual symposium?
Question 2: I’ve heard there will be a lot of reports from various departments on that
day. So could you tell me about them in more detail?
Question 3: What time does the annual symposium start? And how long does it last?
Question 4: Is Steve Anderson going to make the opening address?

Suggested questions:
Question 1: Could you tell me how many tour packages there are and what they are?
Question 2: Can you tell me in detail what is included in the package price?
Question 3: What is your lowest price package? How much does it cost?
Question 4: I’m interested in Memories of Paris package. Could you tell me how many
places I can visit if I join it?

3. (4.000 Points)
Problem 1:
Respond as if you worked at a health care center

In your response, be sure to

 Show that you recognize the problem, and

 Propose a way of dealing with the problem
Here is the problem:
“Hi. This is John Smith. I have an appointment for a health check with Dr. Brenda at 8 a.m.
tomorrow. Unfortunately, something unexpected came up, I will be unable to keep my
appointment for tomorrow morning. Would it be possible to rearrange another time later this
week? I am free most evenings and on weekends. Please call me back and let me know. Thank
you.”

Problem 2:
Respond as if you worked at a store

In your response, be sure to

 Show that you recognize the problem, and

 Propose a way of dealing with the problem
Here is the problem:
“Hi, this is Jonathan Adams. I am calling about the copier, which I bought from your store
yesterday. I ‘ve just started it this morning and carefully followed all the instructions in the
manual, but nothing happened. I do not know what the problem is. I need to have it fixed as
soon as possible. Again, my name is Jonathan Adams. Please call me back at 555 305 602.
Thank you.”

Problem 3:
Respond as if you work at a bank

In your response, be sure to

 Show that you recognize the problem, and

 Propose a way of dealing with the problem
Here is the problem:
“Hello, this is Dan Peter. I am calling about my credit card. My old card expires this week and
I would like to get my new card. Anyway, this card is very important for me because I use it
for my business. I would like to know how to get my new card as quickly as possible. This is
Dan Peter. My office number is 555-4321. Thank you.”

Problem 4:
Respond as if you worked at kitchen supply store

In your response, be sure to

 Show that you recognize the problem, and

 Propose a way of dealing with the problem

Here is the problem:

“Hi, this is Gina Harmon. I ordered a new Barbecue Grill from your kitchen supply store on
25th June. I was told that the delivery usually takes two days at the latest. However, four days
has gone by, and nothing has arrived. I have some friends coming over to my house for a
garden party this weekend. Today is already Thursday. I need to have it delivered today or no
later than tomorrow afternoon. Please call me back at 225 7775. Thank you.”