Proyecto Inglés

- Receptionist: Hello, how are you? Good afternoon, talk to Renew clothes, how can we help you?

- Client: My name is Yolanda, and it's definitely not good afternoon, I call this number to report a
terrible product and service, your company is very overrated to be honest.

- Receptionist: Hello Yolanda, we regret that you feel that way and have had a bad experience in
our company, tell us what the problem was and we will find a way to help and reward you, could
you send me a photo of your purchase ticket with the date and time indicated to this number on
watsap please.

- Client: First of all I asked in my clothing renewal for a design of the embroidery on the left side
and with neutral colors, but the design is on the right side and for me the colors they put on it are
not neutral tones, and what do you want me to send you the receipt for?, don't you believe me?
Do you think I'm lying to you? How rude of you to insinuate that to me, it is clear to me that your
customer service is still the worst, I want a refund of this service that was not even what I asked
for and the very bad quality.

- Receptionist: An apology if you were offended by the receipt Miss Yolanda, we are not hinting at
what you think, but that with that receipt below comes out a series of the data of the sale of your
renewal and with that information it would be easier for us to solve your problem. And we just
want to make sure that the quality of our products is very good, that's why the price of our
renovations and garments. Although the problem with your garment could look not as big as
described, we are sorry, send a photo of your ticket and we will send you a refund or we will
renew your garment to your liking and design.

- Client: Look at the truth, I feel very upset and I don't have the ticket for your purchase, I lost it
and I don't know where I left it, I still want my refund as soon as possible. And as a customer I
know that I deserve a refund for this bad experience I had with you and the company.

- Receptionist: Then we will give you a refund of your purchase, but to proceed with the delivery
of your refund we need you to present or send a photo of your receipt, in this case if you lost it, on
orders from the company we cannot make any changes to your garment or refund, an apology.

- Client: This is definitely a trap, they are denying me the refund of a bad service and product, your
company in the first place is very overvalued in customer service, and I had a bad experience with
you, understand that I do not have the purchase ticket but you should still give me my refund.

- Receptionist: I'm sorry, Miss Yolanda, these are rules of the company, which in fact are in our
company policy, which you can see on our page and purchase tickets, where we specify everything
related to changes and refunds.

- Client: You know that, I am already tired of you and your company!!, I am being denied a refund
that as a frequent customer I deserve, you do not know what you are doing and what I am able to
do. Give me your full name, employee or position number and your manager right now because
I'm going to report it to you and then to the company for this scam.
- Receptionist: Of course miss, my name is Julissa Silva and she talks to the receptionist of the
company Renew clothes, and I remind you again that this came in the politics of our company so if
you want to proceed legally, don't worry. My manager is Anaid Camacho and his cell phone
number is 664 345 4166, being a frequent customer does not mean evading or not complying with
the rules and policies established by our company to the client, as well as the employee with the
client.

- Client: Then you have decided, I will file a lawsuit with you and the company and burn them on
social networks. I will make sure that you do not work in this type of company again because of
your bad professionalism in your work!

D- Receptionist: It's your social networks you're free to do whatever you want, our
recommendations will support the products and services offered by our company, we already
tried to dialogue well with you and reach an agreement but you don't allow us, so have a nice
afternoon Miss Yolanda

- Client: You do not know who you are talking to and much less the problem you are getting into,
you are a simple receptionist who could not do more of your life, do you believe yourself with the
right to deny me what I ask of you?, I am the customer, one of the most frequent, so you have the
obligation to obey what I am asking you, I am a person who can get whatever you want, I am
worth a lot, so you must give me the refund right now.

- Receptionist: How bad that I think that way, this job is what I love to do and being a receptionist
does not make me less, and less of a person who boasts a lot when in education he has little, well
they say that "when there is no humility, people degrade", we will be waiting for you to have a
good afternoon.

- Client- You are not the one to talk to me like that, you are not going to come to me to explain
who I am or how I should behave, I am who I am so keep up, you are a person who is worth very
little, that's why you are still here.

- Receptionist- Also thank you, goodbye, Miss Yolanda.

- Client- AAAAAHHHHH

Link: https://youtu.be/yUm8Z-eSn7s