EMAIL 13:

Dear Ms. Sara Williams,

I am writing in response to your email dated January 12th regarding my trip during my Winter
vacation.
It’s such a wonderful time for us to use your services. However, I would suggest that it would
be better for you to add the babysitting service. This is a necessary service for those who have
babies like me and it will help us take care of our babies so that we can have more free time
visiting new destinations and enjoying new experiences there. In addition, it would be better if
you could give more promotions and discounts for customers in a’s groups and regular
customers because we are your loyal customers. Furthermore, some staff was are very unkind
and not professional, because sometimes they ignored my requests and had some bad
behaviors. , II would also appreciate it if you could train your staff again.
These are my feedbacks and some suggestions related to your services. If you have any
questions, feel free to contact me at any time.
Sincerely,
Mackenzy.

EMAIL 14:
Dear Brian Wilson Mr. Fresh Mart,
I am writing in response to your email dated September 23rd regarding your supermarket’s
services.
I have use your services and feel extremely satisfied. However, I would suggest that it would
be better for you to give more promotions and discounts to regular customers and those who
have loyalty cards because I am your loyal customer and I want to try new experiences in your
supermarket and get more benefits there. Moreover, I would appeciateappreciate it if you
could offer the delivery service. I think that it is very useful and necessary with a busy person
like me and you will attract more customers. Finally, it i would be gratefullgrateful if your staff
wears uniform so that your service and working environment will be more professional. (Good
suggestions )
These are my suggestions related to your services. If yoyyou have any questions, feel free to
contact me at any time.
Sincerely,
Johnson Holden.
EMAIL 15:
Dear Mr. Stacy Mott,
I am writing in response to your email dated February 20th regarding the feedback about your
services.
I have used your services and I am extremely satisfied. However, it would be better if you
could improve your delivery service. Your order management system should be faster and
more accurate to reduce the shipping time and customers can receive the shipment on time. In
addition, I would be appreciate it if you could give more promotions and discounts to regular
customers because I am your loyal customers and I want to get more benefits from your
company, so that I wilwill have more motivation to introduce your service to other people who
are managing big stores and finding a good delivery service. Finally, I hope that you can hire
more staff in at peak seasons so that we do not have to spend much time on using your
services.
These are my suggestions related to your services. If you have any questions, please do not
hesitate to ask me at any time.
Sincerely,
Kathryn Hale.

EMAIL 16:
Dear World of Shoes,
I am writing in response to your email dated June 15th regarding your promotion.
As your customer in such a long time, I feel extremely satisfied with your services as well as
your customer service policies. I have two questions that I would like to ask. The fisrtfirst
question is what time the promotion starts and ends. Another question is about the method of
applying the promotion. , cCan I apply the promotion on the Internet or in person or via email?
Also, does this promotion apply for the latest collections or just some old items, and if I use this
promotion, can I exchange or refund sale items? Finally, please send me the catalogue of the
promotion in order that I can know the detailed information more quickly.
These are my questions and requests related to your promotion. Hope to hear from you soon.
Sincerely,
Charles Masters.