Dear Valued Customer,

We hope this letter finds you well. We would like to begin by thanking you for your
continued loyalty and support of our company. It is customers like you that drive us
to strive for excellence every day.

Unfortunately, we regret to inform you that we will no longer be offering the free
delivery service for orders under Php300. While we understand this may be an
inconvenience, we wanted to explain the logic behind this decision. By removing
this service, we can reallocate those resources towards improving the quality and
speed of our overall delivery service. We believe that this change will ultimately
lead to a better experience for our customers.

We understand that this news may come as a disappointment, but we wanted to

assure you that we have alternative options available to ensure you receive your
orders in a timely manner. We are now offering a reduced flat rate delivery fee of
Php.50 for all orders under Php.300. This option not only allows us to continue
providing our delivery service but also ensures that we can maintain our
commitment to providing the highest quality service to all our customers.

We hope that you understand our decision and that this alternative solution will
meet your needs. We appreciate your understanding and look forward to continuing
to serve you in the future.

Sincerely,

Rhenalyn L. Napoles
District Manager
Cebu Coffee & Tea