Thakur Complex

Kandivali East
Mumbai - 400067

July 26th, 2023

Godrej Interio
Ashok Nagar, Hyderabad
Telangana – 502032

Dear Sir/Ma’am,
I hope this letter finds you well. Our company is currently under the process of setting up an
office in Hyderabad. After our research and careful consideration, we are interested in
procuring furniture from your esteemed company. On reviewing your company’s products,
we believe that your range of products perfectly aligns with our requirements.
We strive towards creating a modern yet efficient and comfortable environment for the
employees which yields enhancement in productivity. Here are our requirements as follows:

Office Chairs
 High back chairs 5 pcs
 Task chairs 25 pcs
Office Desks
 Executive desks with built-in 5 pcs
storage
 Workstations 25 pcs

Conference Room Furniture

 Conference tables 10 (seating capacity)
 Conference chairs 10 pcs

Reception Area Furniture

 Reception Desk 1 piece
 Guest chairs 4 pcs
Storage Solutions
 Filing cabinets with lockable 10 pcs
drawers 5 pcs
 Bookshelves
Please submit the proposal including your quotation to us, let us know if you have any query
or require detail information about our workspace. Feel free to contact us at
susansolutions@gmail.com on the number 9876543210.
We are looking forward about the prospect of working with your company and eager to
review your proposal. We appreciate the timely response. Thank you for attention to this
matter.
Looking forward towards a positive collaboration.

Regards
Susan Walters
Manley and Simpson
12th Avenue Street
New York – 10002

27th July, 2023

Dear Susan,
I hope you find this letter well. I am writing to address the concerns you raised regarding the
inconvenience caused due to the bad quality product that you received from us. Please accept
our sincere apologies for the inconvenience and disappointment that this may have caused
you. Add Manley and Simpson we take great pride in providing high quality products and
exceptional customer service and it is truly disheartening to learn that we fell short of your
expectations on this occasion. We understand the frustration and inconvenience you
experienced and we are committed to resolving this matter promptly and to your satisfaction.
To rectify the situation, we have taken certain measures such as quality investigation, our
quality assurance team has initiated an investigation into the matter to understand the root
cause of the issue and to prevent it from happening in future. We would like to offer you a
replacement for the defective product you have received. Alternatively, if you prefer, we can
process a full refund for your purchase please let us know which option you would like and
we will take immediate action. As part of our commitment to improving our products we are
implementing enhanced quality control measures to ensure that all products leaving our
facility meet the highest standards of the quality. Our customer support team is available to
assist you with any further queries or concerns you may have. Feel free to reach out at
manley.sompsons@gmail.com .
Once again please accept a sincerest apology for the inconvenience caused. We value your
patronage and trust in our brand, and we are dedicated to regaining your confidence in our
products. If there is anything else we can do to make this situation right for you please do not
hesitate to let us know. We are committed to ensuring your complete satisfaction as a valued
customer.
Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us
improve our products and services. We look forward to resolving this matter to your
satisfaction and restoring your faith in Manley and Simpson. Thank you for your
understanding and patience.

Regards
Mr. Stevens
Manley and Simpson