Assignment - 4

Business Communication

Submitted by - Submitted to -
Name – Anurag Neerja Sisodia Ma’am
SAP-ID: - 500125693
MCA Batch 3
Roll No- R271223120

Subject: Your Concern Regarding Do Fabulive Fabrics - Let's Find a Solution

Dear Ms. Neelam Shridharan,
I hope this message finds you well.
Firstly, I want to express our genuine appreciation for choosing White Label Industries (WLI)
for your upholstery needs. It's customers like you who inspire our commitment to excellence,
and we always look forward to hearing about your experiences with our products.
We have received the photographs of the outdoor furniture you've upholstered with our D-
Fabuliv fabric and understand your concerns regarding the fading. We strive to ensure that
our fabrics meet the highest standards of quality and durability, and your feedback is crucial
in this endeavour.
Upon reviewing your order and the product specifications, it seems there may have been a
misunderstanding regarding the intended use of the D-Fabuliv fabrics. This particular line is
optimized for indoor use and, as highlighted in our catalogue and product vouchers, is not
designed to withstand prolonged exposure to direct sunlight, which appears to be the case
based on the photographs.
While our policies typically do not cover refunds for products used contrary to their
recommended conditions, we value your business and want to help rectify this situation to the
best of our ability.
As a gesture of our commitment to your satisfaction and to assist with this particular instance,
we would like to offer the following:
 A discount on your next purchase of any of our outdoor-specific fabrics, which are
crafted to resist fading and wear from sunlight and weather conditions.
 A complimentary consultation with our fabric specialists to help select the perfect
material for your outdoor furniture needs.
We understand this may not be the resolution you were hoping for, and we truly regret any
inconvenience this may have caused. Our goal is to ensure that you have a positive
experience with our products moving forward, and we believe these steps can help achieve
that.
Please let us know a convenient time for you to discuss this further, or if there's any other
way, we can assist you.
Thank you for your understanding and for giving us the opportunity to make things right. We
look forward to continuing our relationship with your esteemed company.

Warm regards,
Anurag .
Customer Relations Manager
White Label Industries