Name: Gokul R

Snap Id: 80552000004

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2. 25- 5-2020
Subject: Reply to the complaint
Hello Waghmare:

I hope that you are doing well.

This mail is in reference to the return of stereo system you purchased from our store,
Sherman store. I deeply regret to inform you that the return of stereo system Z-186X
of Z company you purchased form Sherman Oaks Store because of the claimed defect
is rejected.

The Z-186X system is one of the finest available stereo system offered by Z
Company. The company is well known for its reputation and product quality. The
company will take whatever necessary required to guarantee your satisfaction with the
product.

We assure you that you will either receive a replacement or repair of your
system as soon as possible. For any further queries feel free to contact my office or
drop a mail as per you convenience.
Regards

Hari Krishnan Singh

Customer Service Manager

3. 24-12-2020

Ms Jamine Kaur
Mila vila
35th street, Karnataka 695604

Dear Jasmine kaur:

I sincerely apologise for the inconvenience that you faced on Oct 17th and for the bad
behaviour of our employee. The assistant who attended you is a new staff of store and
I completely agree she did not behave the way she is supposed to behave with
customers.

As you know, Orchid Departmental store is well known for their service as well the
relationship with the customer. We have always considered consumer satisfaction as
our priority. I am glad that you have share your inconvenience with us which shows
us path to improve our service.

Once again I apologise for the misbehaviour of the staff and I can assure you that such
an incontinence will never happen in future. So I kindly request you to trust us and
continue to be our happy customer.

Regards
Leena Limaye