GENERATE ATTENTION:

We will gladly support you about how to generate your report. You have to access to our website:
https://www.terramarbrandsusa.com , in the upper right click “Consulting / Cart” to log in. Access with
your consultant ID and password. In the upper part hover on “Customer service” where a menu will
drop. Click “Service request”. Many different options to make your report will appear. In the first box
select the reason of your report. In the second box insert your consultant number (without TM). In the
third box add a short description explaining the reason of the report. In the end, if needed, upload a
photo as evidence (in case of facing an anomaly).

Once the report has been generated a box with an attention number will show on screen, which you
may keep. Wait a period of 24 to 48 business hours for an answer.

REPORT FOR NONCONFORMITY OR BAD SERVICE:

Your comments and opinions are always considered. In order to help us improve continuously, place
those comments in our website: https://www.terramarbrandsusa.com , in the upper right click
“Consulting / Cart” to log in. Access with your consultant ID and password. In the upper part hover on
“Customer service” where a menu will drop. Click “Service request”. In the first box select “Customer
Service”. In the second box insert your consultant number (without TM). In the third box add a short
description explaining the reason of the report.

MISSING PERSON PUBLICATIONS:

We´re sorry. It’s not available right now.

NONE OF OUR PRODUCTS ARE TESTED ON ANIMALS:

Terramar shares a “respect to all animals” philosophy and we guarantee that any of our formulas that
we have developed are tested on animals. There are many NGOs issuing certificates manifesting that
products and ingredients fulfill the guarantee about not testing with animals. However, issuing
standards vary depending the NGOs.

In Terramar we subject our products to other test to guarantee its safety, effectiveness and a good
tolerance on the skin. This test is using a “patch test” in humans, which consist on using a very little part
of the product on a person’s skin for a certain time, and observe if there is no reaction. Then it is
endorsed by an officially recognized laboratory.

PRODUCT’S INGREDIENTS:

We handle the percentages of assets and composition of the formulas as confidential information.
However, we can let you know that those percentages are the suggested from providers to maximize
the benefits from these ingredients.
SELLING OFF CHEAP THE PRODUCT:

If you have knowledge about some person selling off cheap the product or misusing the brand, you can
make a report with us about it. We request photos or screenshots as evidence like post, messages, etc.
Also name of the person, phone number or any other data in order to proceed with the investigation. It
is important to add your kit number to refresh about the process.

ORDER DELY:

Dear consultant:

We inform you that in order to improve the quality at the time of shipment of your order and the
handling that is given by the parcel, a second verification is being carried out at the exit of your order. It
is because we are offering a safer process to avoid any inconvenience in the shipment and route of the
order, which is why there was a slight delay in its delivery.

It is important to let you know that we are committed to improve our services and we are thankful for
your patience. As a point of improvement you can submit a “Service request” in our website.

We remain at your service for any doubt or comment in our customer service line: 800-313-0903.

We stay in touch and send you a cordial greeting!

POLICY FOR ORDERS RECEPTION:

Dear consultant:

We inform you that our quality team supervise the packaging of deliveries, which carry out the
necessary tests to identify any inconvenience. Once verified they replied us: The package was sent
complete without any missing product. For any clarification please make a “Service request” at our
website.

Whenever you receive a package, it must be in perfect shape; no tape, no plastic wrap, not broken and
not wet. In case that there is damage or alteration, please reject the order. If parcel asks you for a
signature, deny it and call customer service immediately at 800 313 0903 and you can send evidence by
this means. It is preferred to take photos of the damaged package.

Cordial greetings.

TIME EXCEEDED TO GENERATE A REPORT:

Dear consultant: We inform you that for any inconvenience regarding some product, it is needed all the
requested information within 1 month after receiving the package. In order to give a better service, in
case of not giving all the information or exceed the time lapse of one month, we will not be able to
follow with the process.
SPONSORSHIP CHANGE:

Dear consultant:

The sponsorship change format has been attached. It is important to print it, fill it out, scan it and send it
back to this email so that the request can be sent as soon as possible.

***Note: a copy of an official ID from each person who signs the form must be sent***

We are at your service for any questions. Best regards.

PROBLEMS IN THE SKIN AND SIMILAR:

We are sorry for the inconvenience that occurred with the product, it is necessary to generate a report.
To generate it, it's necessary that you send us photos of the before and after use of the product, as well
as photos of the product's batch number.

You can also support us with your data so that the department in charge can contact you and provide
you with more specialized information.

CHANGE OF KIT FROM MEX TO USA:

Can you mention the following information to request the change, please?

Address:

Condition:

City:

Postal Code:

Phone #:

Thank you! Your information will be sent to make the adjustment. Once the change is made one of our
customer service executives will contact you to provide you with your new consultant number.

PURCHASE:

WELCOME! We have two different methods to make your first order, we have a pre-made kit which
contains the best-selling products. Or you can choose the products that you want and like, in which the
minimum purchase is $180 USD plus shipping and taxes.

BROCHURE:

Hello! Good day. We inform you that at the moment our brochures and catalogs are only available
digitally, so they will not be sent printed in orders and they are not available for purchase.
CENTER OF DISTRIBUTION:

Hello! Thank you very much for contacting us. Currently we do not have a distribution center in the
United States, everything is handled by home delivery.

DOWNLOAD BROCHURE:

To download it you can enter the following link: www.terramarbrandsusa.com/digitalcatalog

SSN AND ITIN:

The SSN or ITIN is required, but not mandatory to register as a consultant. However, when you earn
more than $600 per year in sponsorship cards or when you become a leader, you will need to provide
them in order to receive mediation.

MAIL:

Hello! Thank you very much for contacting us.

Terramar is a multilevel company for women, so to enter it has to be directly from one of our
consultants or leaders.

The registration in Terramar has no cost, and you are given a Kit and password to place your orders
which you can request to arrive at the door of your house.

We have two ways to enter:

-STAR PRODUCTS KIT is a kit made up of our best-selling products which costs $180 USD (plus tax,
operating expenses and shipping).

-Capturing your own order with the products you want and are to your liking. The minimum purchase is
$180 USD (plus tax, operating expenses and shipping).

If you wish, we can support you by channeling your data to a leader and support you with your income.
You must provide your full name, State, city and a phone number where we can contact you.

If you want more detailed or personalized information, we recommend you contact us at our customer
service line where we will be happy to assist you: 800-313-0903

Excellent day!