About Gerry's Gym

Gerry's Gym was founded in 2010 by fitness enthusiasts Gerry and Angela Williams. What started as a
small fitness center in downtown Boston has grown into a chain of full-service gyms serving
communities across the United States.

Gerry's Gym is more than just a place to work out - it's a community-driven gym chain that focuses on
the overall wellbeing of our members. Our philosophy revolves around creating an inclusive and
supportive environment for people of all fitness levels. We believe in fostering a culture where everyone
feels welcome and can work towards their personal fitness goals at their own pace.

Our approach to fitness goes beyond conventional training methods. At Gerry's Gym, we integrate
elements of nutrition, physical wellness, and mental health, helping our members create a balanced and
sustainable lifestyle.

Contact Information

At Gerry's Gym, we believe in open communication and are always here to assist you.
Here are the different ways you can reach us:

General inquiries and support

For any general questions, suggestions, or concerns, please feel free to email us at
support@gerrysgym.com. Our team is available Monday to Friday, 9:00 AM - 6:00 PM
EST, and we strive to respond to all inquiries within 24 hours.

Individual Gym Locations

If you have a specific question about one of our gym locations, we recommend
contacting them directly. You can find the contact information for each location on
their respective web pages.

Billing

For billing inquiries or issues, please email us at billing@gerrysgym.com. Please

remember to include your member ID in the email to expedite the process.

App Support

If you need help with our Gerry's Gym mobile app, please reach out to our tech team at
appsupport@gerrysgym.com.

Social Media
Follow and message us on our social media platforms:

• Facebook
• Instagram
• Twitter
Remember, we're here to help you on your fitness journey. Don't hesitate to reach out
if you need anything!

Locations

Currently, Gerry's Gym operates in the following cities:

Boston, MA

Address: 123 Fit St, Boston, MA 02108

Phone: (617) 555-0101

Visit our Boston Gym

New York City, NY

Address: 456 Exercise Blvd, New York, NY 10005

Phone: (212) 555-0202

Visit our New York City Gym

Los Angeles, CA

Address: 789 Healthy Ln, Los Angeles, CA 90012

Phone: (213) 555-0303

Visit our Los Angeles Gym

Seattle, WA

Address: 321 Workout Ave, Seattle, WA 98104

Phone: (206) 555-0404

Visit our Seattle Gym

Chicago, IL

Address: 654 Strength Dr, Chicago, IL 60607

Phone: (312) 555-0505

Visit our Chicago Gym

Austin, TX

Address: 987 Fitness Ct, Austin, TX 78701

Phone: (512) 555-0606

Visit our Austin Gym

Denver, CO

Address: 234 Active Blvd, Denver, CO 80202

Phone: (303) 555-0707

Visit our Denver Gym

Miami, FL
Address: 567 Athletic Ln, Miami, FL 33131
Phone: (305) 555-0808
Visit our Miami Gym
Operating Hours

Most of our branches are open 24/7, providing flexibility for our members to work out at any time that
suits them. We do, however, recommend checking the specific operating hours for your local branch, as
they may vary.

Meet the Owners

Gerry and Angela Williams are not just owners but actively involved members of the Gerry's Gym
community. Gerry, a certified personal trainer and nutritionist, is passionate about helping people
achieve their fitness goals. Angela, a former professional athlete, brings her expertise in strength and
conditioning to the table. Together, they strive to create a space where everyone can thrive and pursue
their individual health and fitness objectives.

Our Future

We are continually expanding and innovating, working to make Gerry's Gym even more accessible and
user-friendly. With plans to extend to more cities and to enhance our online fitness offerings, we are
excited about the future of Gerry's Gym. Stay tuned for more developments!

For any additional information or inquiries, please do not hesitate to reach out to us at
support@gerrysgym.com. We look forward to being a part of your fitness journey!

A: Do you offer trials?

A: Yes, at Gerry's Gym we offer a 3-day free trial for all new
members. This trial allows you to explore our gym facilities and
try out different classes and equipment. To start your trial, please
sign up here: www.gerrysgym.com/trial.

Q: I’ve never been to a gym before – is this for me?

A: Absolutely! Gerry's Gym caters to all fitness levels, from
beginners to advanced athletes. We recommend that beginners
take advantage of our orientation tour and personal training
session. This will give you an understanding of our gym layout,
equipment use, and general gym etiquette.

Q: What should I bring to my first visit?

A: You should wear comfortable athletic clothing and bring a

water bottle. We also recommend bringing a towel for your
comfort during the workout. Lockers are provided for personal
belongings.

Q: What fitness level do I need to join?

A: There’s no prescribed fitness level required to join Gerry's

Gym. We accommodate and encourage all fitness levels and
abilities. If you have health concerns, we advise you to consult
with your physician before starting any new fitness program.

Q: Will there be staff at the gym?

A: Yes, unlike 24/7 gyms, Gerry's Gym always has staff on hand
to assist you, answer questions, and ensure the safe use of our
equipment.

Q: I am pregnant. Can I still attend classes?

A: Yes, we offer prenatal fitness classes designed specifically for

pregnant women. Please consult with your doctor before starting
any exercise program during pregnancy.
Q: Can I bring my child into the gym while I workout?

A: For safety reasons, children are not allowed in the gym floor
area. However, we do provide a supervised child-care area for
members' use.

Q: How old do I have to be to join?

A: Members must be 16 years or older to join Gerry's Gym.

Q: Can I join online?

A: Yes, you can join Gerry's Gym online! Visit our website and
choose your desired membership plan. After the sign-up
process, you'll receive a welcome email with instructions on
getting started. Join now: www.gerrysgym.com/join.

Q: Can I cancel or pause my membership?

A: Yes, if you’re on a monthly membership, you can cancel

anytime ahead of the next billing date, or pause your
membership for up to three months each calendar year. Manage
Your Membership here: www.gerrysgym.com/manage-my-
membership.

Q: How often do I make membership payments?

A: Membership payments are made monthly in advance.

Q: Can I transfer my Gerry's Gym membership to another

person?
A: For the safety and security of all members, we do not permit
memberships to be transferred. Members must join individually.

Q: Does my membership auto renew?

A: Yes, monthly memberships renew automatically. To pause or

cancel your membership, simply notify us 5 days ahead of your
next billing date. Manage Your Membership here:
www.gerrysgym.com/manage-my-membership.

[Membership Plans Page](http://www.gerrysgym.com/manage-my-

membership)

Q: Can I switch membership plans?

A: Yes, switch between monthly plans with 5 days notice before

your next billing date. Manage Your Membership here:
www.gerrysgym.com/manage-my-membership.

Q: How often should I workout?

A: Ideally, aim for 3 – 4 gym sessions per week. For those with
more ambitious fitness goals, daily sessions will accelerate your
progress!

Q: What is your policy for booking cancellations and no-shows?

A: You can cancel any booked class up to 24 hours before the

class without penalty. If you cancel within 24 hours or fail to
show for the class, a nominal fee will be charged.
Q: How far in advance can I book classes?

A: You can book classes up to two weeks in advance. This

allows you to schedule your workouts and secure spots in your
favourite classes.

Q: Can I attend multiple branches of Gerry's Gym?

A: Yes, your membership allows access to all branches of

Gerry's Gym.

Q: What do I do if I hurt myself?

A: If you sustain an injury while working out, please inform our

staff immediately. They are trained to handle such situations and
will provide necessary assistance.

Q: How do I know if I'm doing exercises correctly?

A: Our trained staff and personal trainers are always available to

guide you and correct your form. If you're unsure, don't hesitate
to ask for assistance.

Q: How can I change my membership?

A: You can manage your membership via our website:

www.gerrysgym.com/manage-my-membership. Please provide
us with a minimum of 5 days notice for any changes.

Q: The gym is too hot/cold. Can you adjust this?

A: We strive to maintain a comfortable environment for all our
members. Your feedback is appreciated and we will review the
temperature settings immediately.

Q: What happens if I want to talk to someone and it's outside

your business hours?

A: Our website provides information on membership plans,

classes, FAQs, and more. If you need further assistance, please
email us at support@gerrysgym.com. Our Member Relations
Specialist will respond as soon as possible.

Q: Can I speak to a staff member on the phone?

A: Yes, please email us at support@gerrysgym.com with your

phone number and a convenient time to call. A Member
Relations Specialist will get back to you.

Q: I've been incorrectly charged. What should I do?

A: We apologize for any errors. Please email us at

support@gerrysgym.com with details of the charge and we will
rectify the issue promptly.

Q: How does the membership system work?

A: Memberships at Gerry's Gym offer you access to all our
facilities and classes. We have different membership plans to suit
your needs. You can view them here:
www.gerrysgym.com/prices. After you purchase your plan, you
can book your workouts and classes through our Gerry's Gym
app.
Q: How much do personal training (PT) sessions cost?

A: Our personal training packages vary based on the number of

sessions purchased. Here's a breakdown:

• Single Session: $60

• 5 Session Package: $275 ($55/session)
• 10 Session Package: $500 ($50/session)
• 20 Session Package: $900 ($45/session)
Please note that these sessions are one-on-one with a certified
personal trainer who will create a customized workout plan for
you.

Q: How do I book a PT session?

A: PT sessions can be booked through the Gerry's Gym app or

website. Just select your preferred trainer, date, and time slot.
You will receive a confirmation email once your booking is
successful.

Q: What happens if I need to cancel my PT session?

A: We have a 24-hour cancellation policy. If you cancel at least

24 hours before your session, you will not be charged. If you
cancel within 24 hours of your session, you will be charged the
full session fee.

Q: Can I choose my personal trainer?

A: Yes, you can choose your personal trainer based on their

specializations, schedules, and ratings. We provide a detailed
profile of our trainers on our website to help you make your
decision.

Q: I am not seeing results with my current personal trainer, what

should I do?

A: Open communication is key to a successful PT-client

relationship. We encourage you to discuss your concerns with
your trainer. If you still wish to change trainers, please contact
our customer service team and they will assist you.

Q: Can I share my PT sessions with a friend?

A: Personal Training sessions are designed for one-on-one

instruction. For safety reasons and to ensure that you receive the
full benefit of your session, we do not permit sessions to be
shared.

Gerry's Gym App

Our Gerry's Gym app is designed to bring convenience to your

fitness journey. Available for both Android and iOS devices, the
app lets you manage your membership, book classes, schedule
personal training sessions, track your workout progress, and
much more!

App Support

If you need help with our Gerry's Gym mobile app, please reach out to our tech team at
appsupport@gerrysgym.com.

App Features
 • Class and PT booking: You can book group fitness classes
and personal training sessions directly from the app.
• Workout Tracking: Log your workouts, monitor your
progress, and stay motivated.
• Digital Membership Card: Say goodbye to physical cards!
Your membership details are saved in the app for easy
check-in.
• Alerts and Notifications: Stay updated with class schedules,
special events, and important gym announcements.
• Feedback and Support: Contact our customer service team
directly through the app for any assistance or inquiries.
FAQs

Q: How can I download the Gerry's Gym app?

A: You can download the Gerry's Gym app from either the
Google Play Store (for Android users) or Apple App Store (for iOS
users).

Q: I am unable to log into the Gerry's Gym app, what should I

do?

A: Ensure that you're using the correct login credentials. If you've

forgotten your password, use the 'Forgot Password' option on
the login screen to reset it. If you're still unable to log in, please
contact our customer support team.

Q: I can't see the classes/PT sessions I booked on the app. What

should I do?
A: First, try refreshing the app. If you still can't see your
bookings, please contact our customer support team for
assistance.

Q: Can I update my membership details through the app?

A: Yes, you can update your personal details, payment methods,

and membership plans directly through the Gerry's Gym app.

Q: The app is not working properly, what should I do?

A: If you're experiencing technical issues with the Gerry's Gym
app, first try closing and reopening the app. If problems persist,
try uninstalling and reinstalling the app. If all else fails, please get
in touch with our customer support team.