Dear Peter Bradwell,

I apologize for any inconvenience caused by the missing adapter for the Mace notebook computer you
ordered from our online store (order number 60335/01). I understand the frustration and
disappointment this may have caused you.

As the Manager of IT Online Ltd, I take customer satisfaction seriously, and I assure you that I will
personally address this issue promptly. Please accept my sincere apologies for the oversight in delivering
the product without the necessary adapter.

To resolve this matter, I will immediately arrange for the missing adapter to be shipped to you. Our
dedicated customer support team will contact you shortly to obtain the necessary details for delivery,
and we will ensure that it reaches you as quickly as possible.

Once again, I apologize for the inconvenience caused. We strive to provide exceptional service, and your
feedback is invaluable in helping us improve our processes and prevent such issues in the future.

If you have any additional concerns or questions, please feel free to reach out to our customer support
team at [email protected] or call our helpline at +123456789. We are here to assist you.

Thank you for bringing this matter to our attention. We appreciate your continued support and patience,
and we look forward to resolving this matter to your satisfaction.

Best regards,

[Your Name]

Manager, IT Online Ltd