SMS To Send

OPENING SPIEL (USE GIGFIRE)
Hello there, this is Aeron, thank you for contacting Gigfire Customer Support.
Currently, I am looking into your equipment and investigating the situation. Are
you available to do some minor troubleshooting if necessary?
/Let me check if there's an update
To have a smoother conversation please visit www.gigfire.com and click the chat
tool in the lower right corner. You can also call our customer support line at 507-
369-6669
Hello, thank you for contacting GigFire Customer Support. My name is Aeron. Can you
please confirm your physical address so I can look up your account and begin
investigating your equipment?
server maintenance
This is Aeron with GigFire customer support. We apologize for the inconvenience. We
had an unexpected maintenance that affected your internet connection. It's already
been fixed now.
We apologize for any inconvenience the issue caused you. We are currently working
on improving our service by updating and upgrading our equipment. We appreciate
your understanding during this process.
outage
This is Aeron with GigFire customer support. Your area is currently affected by a
known outage issue. We have no estimated time for a full fix yet but rest assured
we are working to get this resolved asap.
This is Aeron with GigFire customer support. Your area is currently affected by a
known issue. We have no estimated time for a full fix yet but rest assured we are
working to get this resolved asap.
Hello there, this is Aeron, thank you for contacting LTD Broadband Customer
Support. Currently, I am looking into your equipment and investigating the
situation. Are you available to do some minor troubleshooting if necessary?
/Let me check if there's an update
To have a smoother conversation please visit www.ltdbroadband.com and click the

chat tool in the lower right corner. You can also call our customer support line at
507-369-6669
**********************
Hello, thank you for contacting GigFire customer support. Name's Aeron. I sincerely
apologize for the inconvenience the issue caused you. To better assist you, could
you please answer the ff.?
1. How many square feet is the house and how many occupied floors?
2. How many and what devices are usually connected to the router? For example, 1
TV, 2 computers, 3 phones.
3. Are they all connected to the router via wifi?
4. How many people are using the internet (on a regular basis)?
*******************
Dear valued customer,
We sincerely apologize for the inconvenience you experienced in the past. Your
service appears to be working now. Rest assured we're doing our best to make sure
that the internet connection is running at all times. We appreciate your patience
regarding the matter. Have a great day!
*******************
Welcome to LTD Broadband. For a smoother conversation please visit

www.ltdbroadband.com and click the chat tool in the lower right corner. You can
also call our customer support line at 507-369-6669
Hello, thank you for contacting LTD Broadband Customer Support. My name is Aeron.
Can you please confirm your physical address so I can look up your account and
begin investigating your equipment?
I understand. I'll be creating a ticket for your concern so our billing department
can reach out to you first thing in the morning. Will this work for you?
*outage
This is LTD Broadband Customer Support. We are currently experiencing an area

outage. We don't have an estimated time of repair yet, please bear with us.
This is Aeron from LTD Broadband Customer Support. We are experiencing an outage,
please bear with us, we are currently working on it; but, if you are continuing to
see issues up to an hour from now then feel free to reach back out for an update
and we will look into it as soon as we can.
Hello, thank you for contacting LTD Broadband. My name is Aeron. We're currently
having issues with the server, and we're unable to check the status of your
equipment right now. Our Network team is already working on it so it should come
back on automatically but if the issue persists after an hour, please reach back
out so we can check it for you.
I understand. Apologies for the inconvenience. Rest assured that we're working on
getting this taken care of as quickly as humanly possible. Once the issue is fixed,
please reach out via chat at www.ltdbroadband.com or call at 507-369-2669 or email
helpdesk@ltdbroadband.com so we can credit your acct accordingly. Thank you for
your time and have a good rest of your evening!
This is Aeron from LTD Broadband Customer Support. I'm reaching out to inform you
that we've updated your equipment remotely and you may need to power cycle your
catcher's POE to refresh the connection on your end. In order to have a smoother
conversation please visit www.ltdbroadband.com and click the chat tool in the lower
right corner. You can also call in to our customer support line at 507-369-6669
Unfortunately, no update as of this moment as our Network Operations Team is

currently investigating the issue. This outage we are experiencing is affecting
large portions of the network, our phone services, our online chat services as well
as text message support (due to volume) Us in customer Support as well as the
Network team are working diligently to get this resolved as fast as possible.
Thank you for contacting LTD Broadband. We have been experiencing large-scale
outages and slowdowns today, due to various issues along the network. Though we
have already begun work on the fixes needed, a large percentage of our network was
affected by these slowdowns, which unfortunately means that it will be a little
while before the full fix is complete. We appreciate your current and continuing
patience with us as we work to resolve these issues.
We do not have any further updates from our network operations team at this time.
They are working very hard to bring all affected areas back online as soon as
possible.
CLOSING SPIEL
It's been awhile since I've heard from you. I'm going to close your active ticket
at this time. If you still require assistance, please reach out via text or call at
507-369-2669 or email helpdesk@ltdbroadband.com. Thank you for your time and have a
nice day!
It's been a while since I've heard from you. If you still require assistance,
please reach out via text or call at 507-369-2669 or email
helpdesk@ltdbroadband.com. Thank you for your time and have a great evening.
Should you need an update about the issue, please reach out by phone at 507-369-
2669, by emailing helpdesk@ltdbroadband.com, or by opening a new conversation
through our chat system on our website: https://ltdbroadband.com/ Thank you for
your time and have a nice day!
Message Details
It's been awhile since I've heard from you. If you still require assistance, please
reach out by phone at 507-369-2669, by emailing helpdesk@ltdbroadband.com, or by
opening a new conversation through our chat system on our website:
https://ltdbroadband.com/ Thank you for your time and have a nice day!
after outage
This is Aeron from LTD Broadband Customer Support. The outage issue has already
been resolved. I went ahead and checked, and your internet dish and router are both
working fine. Please reach back should you need further assistance with the
service.
OUTAGE
This is Aeron from LTD Broadband. We are currently experiencing large scale
outages. Our Network Operations team is aware of the issue and is actively working
on the resolution for the issue. Unfortunately, at this time we are unable to
provide an ETA as to when the connection will be restored. However, rest assured we
are working on the getting the resolution in place as soon as possible.
IHN Vilo mesh
the issue appears to affect you most in the evening. Also, in case this isn't
already the case, I would recommend attempting to utilize your devices within a
distance of about 30 ft. from your router. If you're interested, we have a mesh
router system that would be free of charge to implement for your system called the
Vilo mesh router system. We provide a number of Vilos appropriate to the square
footage of your home to maximize the WiFi range. The system does require a mobile
app to set up that can be found by searching Vilo and it will likely be tagged as
Vilo Living or Vilo Lifestyle. It typically takes 1 to 2 business days for those to
arrive at your location, so just let me or another agent know you'd be interested
and we can get those sent out.
*known issue
This is Aeron from LTD Broadband Customer Support. Our network team is already
aware of the slow speed issues you are experiencing. We are actually performing
upgrades in the area to stabilize the speeds (especially during the evening). We
already have the ticket submitted to our NOC team whose working with our field
techs to set up the route and configuration of each piece of equipment. Please bear
with us while we get everything sorted out.
service inquiry
Dear valued customer,
Thank you for considering GigFire's fiber optics services! We apologize for any
inconvenience you may have experienced while trying to reach our sales department
via phone calls. But no worries, we are here to assist you and provide all the
necessary information about our fiber optic services.
To ensure we can contact you promptly, please provide us with your preferred
contact details, including your email address, phone number, and complete address.
This way, we can reach out to you at your convenience and answer any questions you
may have about the fiber optic packages available for your location.
Please feel free to reply to this email with your contact information or contact
our customer support team directly at 507-369-2669 or by emailing
helpdesk@gigfire.com. You can also open a new conversation through our chat system
on our website: https://gigfire.com/. Our team will be more than happy to assist
you further and guide you through the process of signing up for our fiber optic
services.
Thank you for choosing GigFire, and have a great day!
Best regards,
TS 40.1
For the first, please follow these steps:
1: Connect your laptop to the router in the ___________ (WiFi or Ethernet is fine)
2: Open up a web browser (Google Chrome is preferrable)
3: In the address line at the top of the page where it normally tells you the
website you are on, type in 192.168.40.1 and hit enter.
4: When the page comes up, it will have either a warning or login page if it is
working, or a "..took too long to respond" error if it is not.
5: In any of the events in Step 4, take a screenshot of the page, with the network
icon on the bottom right of the taskbar clicked so we can confirm you are connected
to your network in the Community Center.
6: Send that picture in a response to this email.
For the second, if there is an angle from the ground outside where you can clearly
see it, please also take a picture of the radio antenna that is installed outside
the Community Center. This is primarily to determine it doesn't have any
precipitation, damage, or obvious misalignment, but if it does, that also narrows
down the root cause of the problem. Send that, and the picture of the small device
we took a picture of earlier, as a reply or replies to this email.
network issue
I wanted to let you know that we are actually performing upgrades in the area to
stabilize the speeds during the evening. We have the ticket submitted to our NOC
team as well, and will be continuing to investigate until the upgrades are done.
05/17/22
Stacy Stachovich
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Upon
checking, your internet dish seems to be getting the rated 6 mbps speed. I suggest
you use our router so we can check further on what seems to be causing the issues.
Let me know if you're interested. - dnd cant send message
Steve Bendlin
Hello there this is Aeron from LTD Broadband, thanks for reaching us. I checked and
your connection appears to be working fine at the moment. Would you like to try
using our router? This will help us rule out if your current router is causing any
interference to your internet dish.
Lori Sukalski
Hello there this is Aeron from LTD Broadband, we processed a router replacement
shipment as it seems to be the cause of the issues (after outage was fixed,
internet dish is up but your router still can't be accessed). It should arrive 1 -
2 business days, kindly put the router to be replaced in a box and ready it at your
doorstep so the delivery man can pick it up. Plesae let us know once you have the
replacement so we can help you set it up.
Van Galusha
checking, your internet speeds should be good now. I was able to get the rated
speeds. Please let us know if you're still experiencing issues.
Sarah Westendorf
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Your internet
service should be up and running now. Kindly reboot your router if you're still
unable to go online.
Haley Swedzinski
Hello there this is Aeron from LTD Broadband, thanks for reaching us. It seems that
your area is still part of a known outage issue. Rest assured our tech are working
their best to fix the areas that were affected by the storm. Apologies for the
inconvenience.
Travis Hacker
Hello there this is Aeron from LTD Broadband, thanks for reaching us. I went ahead
and ran some tests, your connection is still slower than usual but is still good
for up to 3 devices at a time as I can still pull 10 - 12 mbps. I already submitted
a report about the possible cause of the issue. Please bear with us while we get
this resolved. Sorry for the inconvenience.- dnd cant send message
Nikki Sakry
Hello there this is Aeron from LTD Broadband, thanks for reaching us. I already
processed a cable repair request ($75 charge). Our dispatch team will reach out to
you once the repair has been scheduled.
Brooks Larson
dish's signal is ranging from -50 to -54 dBm with a throughput capacity of 142
mbps. This means your equipment is working fine. The issues causing slow speed to
your end has already been escalated. Please bear with us while we get it sorted
out. Sorry for the inconvenience.
Kevin Baker
went ahead and ran some tests with similar results - internet's slow. Reported the
possible cause of the issue. Please bear with us while we get it resolved.
Bernie Fasnacht
Hello there this is Aeron from LTD Broadband, thanks for reaching us. The tower is
up and running now but we're still working on getting the slow issues fixed.
Apologies for the trouble, please bear with us.
05/18/22
Matt Larsen
should now be working. Please reach out if you still need assistance.
Mike Nibaur
Hello there this is Aeron from LTD Broadband, thanks for reaching us. We are
already aware of the possible cause of the issue, please bear with us while we get
this fixed.
Kathy Hund
this fixed.
Stuart Giere
should be up and running now. Please reboot your router if you're still unable to
go online.
Eric Etterman
this fixed.
Judy Wendlandt
this fixed.
Mark Krenik
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Please reboot
your router and check if you are now able to get online the rated speeds. We're
still working on getting the issue fixed but your connection should be working now.
Timothy Oconnell
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Your interent
connection should be working now. If you're still unable to access the internet,
please reboot your router to refresh the connection on your end.
Kris Winter
connection should be working now. Please let us know if you're still experiencing
issues on your end.
Britta Hiatt
issues on your end.
Teresa Baker
issues on your end.
05/19/22
Blake Fisher
your internet connection seems to be working fine now. Please let us know if you're
still experiencing issues on your end.
Scott Forby
this fixed.
Gerald Conrad
Tony Ross
this fixed.
Dennis Hanson
this fixed.
Billy Hampel
this fixed.
Renee Poitra
your internet connection seems to be working fine now. Please let us know if you're
still experiencing issues on your end.
Lyndon Noser
Dylan Kulzer
Malissa Pillard (Missy)

Jody Thelen
Jessica Alswager
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Could you
please try to reboot your equipment? Also, do you know where your internet is
relayed from?
Jodie Koski
05/20/22
Vickie And Gerry Rooda

this fixed.
Brenda Kemp
this fixed.
Caryn Anderson
this fixed.
Jonah Palmborg
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Are you
available to troubleshoot at the moment so we can rule out if a repair is needed?
Tammy Gilk
this fixed.
Jody Boelter
Carrie Campbell
please reboot your POE? It should refresh the connection on your end.
Dan Morton
Ron Butler
Jason Stensrud
this fixed.
Jim Zahradnik
Travis Rawn
Mike Nibaur
Barbara And Howard Schacherer

05/21/22
Matthew Piermantier
checking, your internet dish appears to be getting the rated speeds. Are you
available to troubleshoot so we can check your home network set up and possibly
improve it to alleviate the slow speeds?
Randy Boutwell
this fixed.
Joe Vandendriessche
this fixed.
Brandy Evans
connection appears to be working fine upon checking. Is there a particular device
you're having issues with?
Lance Larson
Wendy Kusick
this fixed.
Mae Mohror
Kayla Brandt
Erin Klemm
should now be working. Kindly check your devices and see if they're connected via
wi-fi or if the cables are plugged into your router. Please reach out if you still
need assistance.
05/24/22
Lisa At Martin County

this fixed.
05/25/22
05/26/22
James Kleven
this fixed.
John Schneider
Pat Green
Jeff Foster
this fixed.
Scott And Lisa Wright

Samantha Ewald
Lori Meath
Gordie/ Karen Landwehr

this fixed.
Scott Knutson
this fixed.
Shalena Findlay
Donna Marie Temple

05/27/22
Scott Knutson
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Our network
team has already scheduled a repair regarding the issue. I'm sorry for the
inconvenience.
Gayle Flohrs
should now be working properly. Please reach out if you still need assistance.
Kim Lorentzen
Peg / Margaret Schwendeman

this fixed.
Rachael & Craig Eustice

Jerry Mulder
this fixed.
Stephanie & Michael Miller

this fixed.
Ann Nehowig
this fixed.
Kayle/Matt Holdvogt
this fixed.
Ben/(hannah) Mulholland
Brad Harig
05/28/22
Shawn Olson
already aware of the possible cause of the issue and are still working on it.
Please bear with us while we get this fixed.
Sean Davis
William Essendrup
Jackie Vandesteeg
Alexis Doll ( Advantenon )

Hello, thank you for contacting LTD Customer Support. My name is Aeron. Currently,
I am looking into your equipment and investigating the situation. Are you available
to do some minor troubleshooting if necessary?
05/31/22
Daniel And Heidi Vanhorn

Ken / Helen Burrington

Jason Stensrud
Hi, this is Aeron from LTD Broadband, thank you for reaching us. I'm afraid we
don't have an estimated time of full repair at the moment. We'll let you know as
soon as we get an update regarding this. Sorry for the inconvenience.
Vanesa Reyes (Advantenon)

Hello there this is Aeron from LTD Broadband, thanks for reaching us. We're still
fixing the possible cause of the outage. We currently don't have an estimated time
of repair yet, please bear with us.
Sam Sholes Mth

Catrina McAuliffe
Kris McKinzie ( Advantenon )

06/01/22
Keith Malwitz
Nancy Knudsvig
Christopher And Elizabeth Wiener

Let me know if you're interested.
Joe Vandendriessche
Ann Nehowig
Let me know if you're interested.
Ross Bercik
please try to reboot your equipment? The tower appears to be online now but your
internet dish isn't showing up. Rebooting the POE and router should refresh the
connection to your end.
Dan And Kathy Allen

Debra Jenniges
06/02/22
Christopher Shuckhart
Hello there this is Aeron from LTD Broadband, thanks for reaching us. I'm afraid we
have yet to receive an update regarding the migration. We'll let you know the
soonest we have new information. Apologies for the inconvenience.
Jim Loverink
Nathan Reuss
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Are you
available to do some minor troubleshooting if necessary?
Terry Johnson
connection appears to be working fine at the moment. Let me know if you still need
assistance.
Scott Tordeur
assistance.
Cara / Darren Grotz TH Pro Bono

connection appears to be working fine at the moment. Please reboot your router and
run another speed test from a hardwired device for an accurate result
Mark Adelmann
Keith Hesse
assistance.
Angelina Vega
connection appears to be working fine at the moment. Please reboot your router to
refresh the connection on your end.
Connie Johanning
assistance.
Mickie Peterson
connection appears to be working fine at the moment. Please reboot your router to
refresh the connection on your end.
Jamie Staudacher
Karyn Clare
assistance.
Mary Winter
checking, the internet dish is capable of getting the rated speeds but I do see
some slow downs. A repair request has already been approved for your concern. Our
dispatch team will be reaching out to you soon. Sorry for the inconvenience.
06/03/22
Brenda Hanson
assistance.
Carrie Hancock
Samantha Ewald
this fixed.
Chris Bennett
assistance.
Larry Lammers
Betty Schwarz
Gerald Wieme
this fixed.
Bobbie And Paul Schleeve

Melissa Pilaczynski
this fixed.
06/04/22
Alan Schroeder
should now be working. Kindly reboot your router if you're still unable to access
the internet.
Sara Vandyken
Hello there this is Aeron from LTD Broadband, are you available to troubleshoot at
the moment? Could you send a picture of your POE
Roxanne Senne
Hello there this is Aeron from LTD Broadband, when you're available to
troubleshoot, please reboot the router on the living room, 2 of your routers appear
to be working now.
Tyler Luethje
Ryan Schulte
Joe Ingham
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Your
equipment appears to be getting the rated speeds at the moment. Is there a
particular device that's having an issue?
Stacey Gage
this fixed.
06/07/22
Doug Kopischke
the internet.
Jennifer Meyer
James Marble
the internet.
Brandon Maloney
this fixed.
Marcus Mcdonough
the internet.
Chris Czapiewski
this fixed.
Brenda Hanson
this fixed.
Brianna Goodrich
06/08/22
Margaret Lerfald
this fixed.
Daniel Plizga
the internet.
Chris Cordes
this fixed.
Morgan Gregory
LeeAnn Goodrich
Charity Mix
This is Aeron from LTD Broadband. I sent you a reference of a POE. Does yours have
a steady light?
Dan Norton
this fixed.
Gerald Wieme
this fixed.
Carey Hiebel
06/09/22
John Schneider
Hello there, this is Aeron from LTD Broadband, thanks for reaching us. Could you
please send a picture of your POE? We need to check the ports and cables plugged
into it.
Dennis Larson
the internet.
Travis Craig
this fixed.
Gerald Wieme
Randy Flatjord
please reboot your POE?
Tim Benson
Norman Holmen
should now be working properly. May I know how many devices connect to your wi-fi
during the evening?
Dan Mattick Shop

This is Aeron from LTD Broadband, thanks for reaching us. We have yet to receive an
update about the issue. Rest assured we're working on resolving this as quickly as
humanly possible. Sorry for the inconvenience.
Mary Purvis
the internet.
Michael Drees
should now be working. May I confirm if your second router's PLE is plugged into a
power surge protector or extension cable? For reference, here's a video explaining
how you can improve the internet speeds of your devices -
https://www.loom.com/share/82c32175541b4a8abba2fb04b0c54253
Tammy Springer
connection appears to be working fine at the moment. All routers are getting decent
speeds during my tests. Please make sure your devices have excellent wi-fi signals.
06/10/22
Bob Dawn Domina

Ryan Schulte
Courtney Wangen
06/14/22
Brady Vaith
should now be working. Can you check again on your end? Let me know if you need
further assistance.
Maynards Concrete Pumping

Hello there, this is Aeron from LTD Broadband, thanks for reaching us. It appears
that your area is currently part of an outage issue. We're working to resolve this
as soon as possible, sorry for the inconvenience.
Katie Ask
Hello there, this is Aeron from LTD Broadband, thanks for reaching us. Upon
checking, your internet dish is online but I don't see any router connected. Could
you try and reboot it? Please also send a picture of the router to check if the
cables are in the correct ports. Thank you.
Britta Hiatt
Rod / Renae Streich

Dan Norton
Josh Franzen
the internet.
Tim Windschitl
checking, your equipment outside (internet dish) is capable of pulling the rated
speeds. Kindly reboot your router if you're still experiencing issues.
this fixed.
06/15/22
Curt Krause
checking, your equipment outside (internet dish) is online and is capable of
pulling the rated speeds. Kindly reboot your router if you're still experiencing
issues.
Steven Miller
this fixed.
Connor Thompson
Susan Schweigert
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Please visit
IPchicken.com to identify the IP you're using. We can also put you on a static IP
if you're interested.
Arlyn Lindsay
this fixed.
06/16/22
Khamprasong Chantharak
this fixed.
Jeff Walker
James McBride
and checked your concern, the internet catcher seems to be getting the speed but
the connection to the equipment in your house is slow. Are you available to do some
minor troubleshooting to possibly rule out what's causing the issue?
Randy Boutwell
checking, your internet dish is online but I don't see any router connected. Could
you check the cable to your router or try a different power source for it?
Stacey/ Kevin Obrien

checking, your equipment outside (internet dish) is online and is capable of
pulling the rated speeds. Kindly check the cables and reboot your router as it
isn't showing online.
Robin Lloyd
Candice Muller
this fixed.
Matt Stephens
checking, your internet dish isn't connected/online at the moment. Could you please
reboot your POE? Once rebooted, please check if it has a steady light.
06/17/22
Rick Hoffman Tower Host

this fixed.

Hello there this is Aeron from LTD Broadband, thanks for reaching us. I'm afraid we
have yet to receive an update regarding the known issue. Please bear with us.
Larry Leutink
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Everything
appears to be working fine when I checked. May I ask how many devices connect
during the evening when you notice the issue?
Sean Davis
Hello there this is Aeron from LTD Broadband, thanks for reaching us. I apologize
for the inconvenience the issue has caused you. I already escalated your concern so
we can further check. I made some minor adjustments too and it would help if you
could run another test (best if you do it from a hardwired device for a more
accurate result).
Joe Vandendriessche
and checked your concern. The cause of the speeds seem to be coming from the one
feeding your internet. I already submitted a report to our network team so we can
check further and possibly resolve the issue. Apologies for the inconvenience.
John Schulzetenberg
should now be working fine. Kindly reboot your router if you're still experiencing
slow speed issues
Shannon Northamer
should now be working fine. The internet catcher where your house is relayed from
is getting the rated speeds. Please reboot the equipment on your end to refresh the
connection
06/21/22
Donnamarie Temple
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Upon further
checking, it seems that the issue originated from the access point where your
service is connected to. Our network team is already aware and we're working on
getting this fixed, we just don't have an estimated time of full repair yet.
Apologies for the inconvenience.
Tim & Sheila Grabau

Hello there this is Aeron from LTD Broadband, we paused the said repair request, as
it turns out, your equipment is a relay set up. There should be a catcher or
powerbox somewhere in the relay. Could you please reboot them?
06/22/22
Jo and Dennis Knutson

should now be working. Is there a particular device you're having issues with?
Please reach out if you still need assistance.
John Cox S.main

this fixed.
Janie Tenge (Brian Tenge )

06/23/22
Teresa Anderson
should now be working properly. This link to a video could help improve your
internet connection - https://www.loom.com/share/82c32175541b4a8abba2fb04b0c54253
Please reach out if you still need assistance.
Paul Bowe
checking, your equipment outside (internet dish) is online. Kindly reboot your
router if you're still experiencing issues.
Judy Schmicking
should now be working properly. I've put a password to your wi-fi so you can have a
secured connection (password - 12345678 for both home and home5g wi-fi access
points). This link to a video could help improve your internet connection -
https://www.loom.com/share/82c32175541b4a8abba2fb04b0c54253 Please reach out if you
still need assistance.
Tim Donnay
checked and it appears the access point you're connected to is down at the moment.
I'v already reported this to our network team for the fix. Sorry for the
inconvenience.
06/24/22
Judy Schmicking
Hello there this is Aeron from LTD Broadband, thanks for reaching us. The issue has
already been escalated and is now up for repair. We just don't have an estimated
time of fix yet. Please bear with us.
Julie Marsh
This is Aeron from LTD Broadband. We are currently experiencing area outages. Our
Network Operations team is aware of the issue and is actively working on the
resolution for the issue. Unfortunately, at this time we are unable to provide an
ETA as to when the connection will be restored. However, rest assured we are
working on getting the resolution in place as soon as possible.
06/25/22
Deanna Kulzer
appears to be working fine. Your interent dish and router are both onlne. Please
reach out if you still need assistance.
Dave Langhoff
your equipment outside appears to be online. Please make sure the cable to your
router (port 1 or internet port) is plugged in.
Diane Schewe
Sara Pedelty
Kyle Roemhildt
Hello there this is Aeron from LTD Broadband, thanks for reaching us. Can you
please reboot your POE and router? Your internet dish is offline at the moment,
rebooting the poe should refresh the connection.
Peggy Winters
connection should be working fine now. Please reach out if you still need
assistance.
07/05/22
Bobby Lea
Hello there this is Aeron from LTD Broadband, it seems we were able to fix the
issue remotely. Your internet dish should be up and running now. Please reboot your
router to refresh the connection on your end. In order to have a smoother
conversation please visit www.ltdbroadband.com and click the chat tool in the lower
right corner. You can also call in to our customer support line at 507-369-6669
Kim Schlaak
Hello there this is Aeron from LTD Broadband, sorry we couldn't reach out to you
sooner. May I know if you already tried to reboot your POE and router? In order to
have a smoother conversation please visit www.ltdbroadband.com and click the chat
tool in the lower right corner. You can also call in to our customer support line
at 507-369-6669
12/28-29/22
Dan Hoffman (507) 421-7167
This is Aeron from LTD Broadband Customer Support. I'm reaching out about an open
ticket regarding your internet concern. We're trying to submit a repair request for
you, could you please send us a clearer picture of your internet dish? Thank you.

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OPENING SPIEL (USE GIGFIRE)

To have a smoother conversation please visit www.ltdbroadband.com and click the

Welcome to LTD Broadband. For a smoother conversation please visit

This is LTD Broadband Customer Support. We are currently experiencing an area

Unfortunately, no update as of this moment as our Network Operations Team is

IHN Vilo mesh

Thank you for choosing GigFire, and have a great day!

2: Open up a web browser (Google Chrome is preferrable)

6: Send that picture in a response to this email.

Malissa Pillard (Missy)

Vickie And Gerry Rooda

Barbara And Howard Schacherer

Lisa At Martin County

Scott And Lisa Wright

Gordie/ Karen Landwehr

Donna Marie Temple

Peg / Margaret Schwendeman

Rachael & Craig Eustice

Stephanie & Michael Miller

Alexis Doll ( Advantenon )

Daniel And Heidi Vanhorn

Ken / Helen Burrington

Vanesa Reyes (Advantenon)

Sam Sholes Mth

Kris McKinzie ( Advantenon )

Christopher And Elizabeth Wiener

Dan And Kathy Allen

Cara / Darren Grotz TH Pro Bono

Bobbie And Paul Schleeve

Dan Mattick Shop

Bob Dawn Domina

Maynards Concrete Pumping

Rod / Renae Streich

Stacey/ Kevin Obrien

Rick Hoffman Tower Host

Scott And Lisa Wright

Tim & Sheila Grabau

Jo and Dennis Knutson

John Cox S.main

Janie Tenge (Brian Tenge )

Dan Hoffman (507) 421-7167

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