GCN221116037788

I purchased the laptop on about 07/13/22. Everything was working fine until recently. I cannot use the
wireless internet connection. I have run the diagnostics and it keeps telling me that there is a hardware
issue. I could connect for a little while then the connection drops. I go to reconnect and it took me to
the diagnostics pages. Then it would restart my computer. But now, I can't even connect with wireless.
The computer can't even find the network to connect. So now I have to use the ethernet to connect to
any internet.

Should I start a repair ticket? Is there a repair place around Los Angeles, California? How long might this
repair take? You may also contact me via phone 714-598-6892.

Thank you for your help

Harold Gottlieb

Harold Gottlieb(hrldgott@gmail.com)

*************************************************************************************
Hi there Harold,

Thank you for reaching out to us for help. I hate to see that you are having this issue with your LG Gram
Laptop and I will do everything possible to resolve this issue to your satisfaction.

I understand that you had issues with your laptop where you cannot use your wireless internet
connection. You mentioned that it took you to a diagnostic page and after a moment you restart your
laptop the wireless connection is not functional. In order for us to fix this, we can try performing these
troubleshooting steps I have attached to this email to fix the issue.

If the issue still persists, we provide a 1-year Manufacturer’s warranty from the date of purchase on the
copy of the receipt or sales invoice provided by the dealer. If the unit is still within the 1-year warranty
and it needs a repair, kindly let us know so we can create a ticket and provide the following information:

Full Name:

Phone Number:

Physical Address:

Product Model Number:

Product Serial Number:

Date of Purchase:
Kindly include a copy of the receipt or sales invoice for warranty validation.

For laptop repairs, our service team will send a shipping label through email to ship the laptop to our
facility shipped ground by FedEx. Once the unit is received by our repair facility, please expect that the
unit will be sent back to you within 7-10 business days For security and privacy purposes, all files will be
deleted by our technician and the laptop will be reverted back to its factory default, Kindly back up your
files prior to repairs.

If the unit is within a year from the date of purchase, the repair will be covered by the warranty. If it is
over a year, a repair fee of $500 + tax will apply for the repair of the laptop which covers the parts,
labor, and shipping cost. You may fill up the form below to confirm your warranty and request a repair
service.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-
appointment.**

#ICOMP0#NONE#KB3295727

=====================================================================================
GCN221116037908

Hi,

How will i be able to obtain a new CD to download my burner, I've lost the other one
Keith Silva(keith.silva66@gmail.com)

************************************************************************************
Dear Keith Silva,

Thank you for reaching out to us for help for getting the software that was included with your LG optical
disc drive.

LG optical disc drives come with a mini disc that has an installer for a 30-day free trial for PowerDVD
developed by Cyberlink and you can easily download it from their website.

https://www.cyberlink.com/products/powerdvd-ultra/features_en_US.html?affid=2581_-1_80_PDVD-
B&gclid=EAIaIQobChMI1tTr8bqV-wIV0ODICh33qAt7EAAYASAAEgKcF_D_BwE

For your other references, you can use any software that suits the purpose that you will use it for. You
can also browse online for any recommended software. If you do not have any preference, you may
consider checking these 3rd software commonly used by other customers. These are the links where you
can get the said software:

For Media player software: (playing CDs and DVDs)

VLC Media Player

https://www.videolan.org/

For Burning Tool Software: (burning media to a blank disc)

Anyburn Software

https://anyburn.com/

Disclaimer: these are 3rd party software and not associated with LG. It is up to you if you want to use
them or you can find and use your preferred software.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#IMEDS#CMDV#T-027#KB3295733
=====================================================================================
GCN221117038273

In my move, i have misplaced my installation disc for my LG DVD Writer, ultra slim portable. I have
gotten manual from website but since I have bought a new laptop I need to download the installation
for this product to use. Unable to find on website.

Model # GP63EX70. Thanks

Theresa Parsons(wolfgirl115@yahoo.com)

*************************************************************************************

Dear Theresa Parsons,

Thank you for reaching out to us for help for getting the software that was included with your LG optical
disc drive.

I hate to hear that you lost your installation disk that comes together with your LG Optical drive. The
unit is a plug-and-play device and does not necessarily need a software upgrade/updater. I believe you
are referring to the mini disc that has an installer for a 30-day free trial for PowerDVD developed by
Cyberlink and you can easily download it from their website.

https://www.cyberlink.com/products/powerdvd-ultra/features_en_US.html?affid=2581_-1_80_PDVD-
B&gclid=EAIaIQobChMI1tTr8bqV-wIV0ODICh33qAt7EAAYASAAEgKcF_D_BwE

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,
Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#IMEDS#TBSL#NONE#KB3295740

=====================================================================================

GCN221117038274

[GCN221116037795]

I *did* finally locate the CYBERLINK *original* disc!

It was a full size Disc, *not* a mini disc.

I also *purchased CYBERLINK Power 2 Go Version 13.

I Thank You VERY much!

Robert Bethman(oldrotorheadsarge@outlook.com)

*************************************************************************************
Dear Robert Bethman,

Thank you, Robert, for your reply and for giving us time to know that you were able to find your
CyberLink DVD installer.

I'm so happy you took the time to let us know your thoughts regarding the service you received. It's
great to hear that the situation has been resolved, and that your service experience was a positive one.

Thanks again for your kind words and providing such positive feedback.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP#OTHR#G-CSV#KB3295768

=====================================================================================
GCN221117038425
hey i have a question

i have a LG-16x external super multi dvd\cd rewriter-gsa-2164d

a seek the update software of it,where can i find it ?

adjied guman(adjiedguman67@hotmail.com)

*************************************************************************************

Dear Adjied Guman,

Thank you for reaching out to us for help, and I will do everything possible to resolve this issue to your
satisfaction.

You can easily check and download drivers or firmware updates through the LG website, kindly check
the link below:

https://www.lg.com/us/support/product/lg-GSA-2164D.ALET01

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#IMEDS#CMDV#T-027#KB3295785

====================================================================================
GCN221117038288
Hi, I would like to set up my laptop to use fingerprint to log in but Windows only allows me to use facial
recognition to set up Windows hello. Under Fingerprint recognition (Windows Hello), it states "This
option is currently unavailable" and "We couldn't find a fingerprint scanner compatible with Windows
Hello Fingerprint"

Any help getting fingerprint login to work would be greatly appreciated. Thank you,

Tae Ho(taeuk@hotmail.com)

*************************************************************************************
Dear Tae Ho,

Thank you for reaching out regarding your laptop. Rest assured I will make sure that this gets taken care
of.

I know how frustrating that is that the fingerprint of your LG Gram Laptop is not working, in order for us
to fix this issue. We can try performing these troubleshooting steps I have attached to this email to fix
the issue.

If the issue still persists, we provide a 1-year Manufacturer’s warranty from the date of purchase on the
copy of the receipt or sales invoice provided by the dealer. If the unit is still within the 1-year warranty
and it needs a repair, kindly let us know so we can create a ticket and provide the following information:

Full Name:

Phone Number:

Physical Address:

Product Model Number:

Product Serial Number:

Date of Purchase:

Kindly include a copy of the receipt or sales invoice for warranty validation.

For laptop repairs, our service team will send a shipping label through email to ship the laptop to our
facility shipped ground by FedEx. Once the unit is received by our repair facility, please expect that the
unit will be sent back to you within 7-10 business days For security and privacy purposes, all files will be
deleted by our technician and the laptop will be reverted back to its factory default, Kindly back up your
files prior to repairs.

If the unit is within a year from the date of purchase, the repair will be covered by the warranty. If it is
over a year, a repair fee of $500 + tax will apply for the repair of the laptop which covers the parts,
labor, and shipping cost. You may fill up the form below to confirm your warranty and request a repair
service.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.
#ICOMP#TBSL#NONE#KB3285807

Attached the PDF.