GCN221211052635

I am active duty US military and currently stationed in South Korea. I recently dropped my laptop and
the frame broke. The monitor is now separated from the body of the laptop but the computer and
monitor work fine. I think the frame needs to be reattached. Do you know of a facility in South Korea
that could repair my laptop for a cost? I'm glad to pay a service fee to fix it - I love this laptop!

Michael Noyes(michaelnoyes@gmail.com)

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Dear Michael Noyes,

Thank you for reaching out on having some interest in purchasing an LG Laptop. Rest assured I will make
sure that this gets taken care of.

Unfortunately, we don’t have an access to see any facility, especially since the location is outside the
United States. You may reach their website at https://www.lge.co.kr/support in order for us to repair
your laptop.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,
Jayvee
LG Electronics Customer Support
This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-
appointment.

#ICOMP#CMDV#T-027#KB3506018

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GCN221211052725

I Just bought a gp63ex70 external dvd burner from Walmart yesterday. Why can't I get it registered?
My model is gp63ex70 and the serial # is 208hrqb012508 manufactured August 10, 2022.

Your web site has not been updated to recognize the model number, so I can't register. Can you handle
this for me?

Please email me at bmdrake919@gmail.com.

Thank you!!
Bruce Drake(bmdrake919@gmail.com)

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Hello there Bruce,

I hate to hear that you are having an issue with the MyLG.com website. Our IT team is aware of the
situation and is working to resolve the problem. I will submit a complaint on your behalf so there is a
record of the issue you encountered.

To be completely transparent, it may take some time to have the problem corrected. You may want to
consider creating a new account. This would mean re-entering all your information, and I understand
this could mean considerable work depending on the number of products you have. It would ensure you
don’t miss any news or updates, though.
Alternatively, I can also register your product details in our internal system that we can use if you
contact us in the future for help on your units. However, this will not register the products in your online
account so you will have to register it once the website issue has been resolved.

If you wish to proceed in this, I will just need the following:

- Phone number

- Cell phone number

- Complete physical address

- Model number

- Serial number

- Copy of the original receipt showing store name & logo, and the date of purchase

Again, I apologize for the inconvenience. If you have any other questions or concerns, please let me
know.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.
Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP0#MYLG310NONE#KB3506036

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GCN221211052730

Searching for Lan adapter compatible with laptop model lg 16Z90Q-K.AAS6U1

Maritza Gonzalez(maragonzalez2008@gmail.com)
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Hello Maritza!

Thanks for contacting us. I appreciate that you've reached us with your concern about the compatible
Ethernet to USB C connector for your LG Gram Laptop.

Good news, we have USB-C to Ethernet Adapter available on our LG website (EAD64185903) that is
compatible with the LG Gram 16Z90Q-K.AAS6U1, it cost $53.99. Please click on the link to direct on our
website https://www.lg.com/us/computer-accessories/lg-ead63769504-laptop-power-adapter-cable

For your reference, you can click the link and it will redirect you to our LG Website.
I hope that I was able to answer your concern!

If you don't mind, please take a moment to share your feedback on my experience with me by
completing the email survey. After completing the survey questions, there is an open-ended comment
section where you can provide feedback on your LG experience, your products, and services. We look
forward to hearing from you.

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP#CMDV#T-001#KB3506137
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GCN221211052730

Searching for Lan adapter compatible with laptop model lg16Z90Q-K.AAS6U1

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