From: Delta Computers Ltd.

To: F.Lynch & Co. Ltd.

Subject: Wi-fi transmitters negotiation

Dear Mr. Lynch

Thank you for interest in our Wi-fi transmitters. I am writing to inform you about our product
quality, payment method, discount and quantity order.

First, we are famous Wi-fi transmitter manufacturer with high quality and reasonable price. We
can meet very large order.
Second, our payment method is flexible. You can pay 30-day or 60-day bill.
Finally, you can get discount of 5% if your quantity order is over 10,000 products.

All the information about product catalogue and price are fully given to you. If you have any
further questions, do not hesitate to contact us.

Yours Sincerely,
Delta Computers Ltd.

From: Superbuys
To: M. Allison
Subject: Response to camera complaint

Dear Mr/Mrs Allison

Thank you for contacting us for having problem with our camera.

First, could you please make a call to our hotline 1900-0009 to find a way to fix through phone
Second, if we can’t fix problem through phone call, please provide us your address so we can
send one of our technicians.
Finally, if nothing could be done about your problem, we will replace a new product to you in
case your camera still under guarantee. If your camera run out of guarantee, you could buy a
new one with 30% discount.

If you have any further questions, do not hesitate to contact us

Your Sincerely,
Superbuys

From: Electricity Board

To: T. Kennedy

Subject: Power cuts in Greenland apartment complex

Dear Mr/Mrs Kennedy
Thank you for contacting us for the power cuts in Greenland apartment complex.

First, we are sorry for any inconvenience caused by the power cut.
Second, please provide us the number of the apartment that experience the power cut
Finally, we will send the electricity technicians to your complex to examine the problem

If you have any further questions, do not hesitate to contact us

Your sincerely,
Electricity Board

From Delta Company Ltd

To Christine Brown
Subject: Response to Application for New Internet Connection

Dear Mrs Brown

Thank you for interest in our Internet service. I am writing to inform you about our data
packages, prices, special offer, installation and warranty policy.

First, we offer large range of packages with different price that will meet your specific demand.
Second, we are having 30% discount for new customer.
Third, the installation will take only 2 hours.
Finally, we offer warranty of 1 year for Wi-fi transmitter and free maintenance.

All the information about packages and prices are fully given to you. If you have any further
questions, do not hesitate to contact us.

Your sincerely,
Delta Company Ltd.

From: Service Manager City Telephone Co. ltd

1234 Hyde Street
CARLTON NSW 2218
To: Don Davison
Room 2460, Sunrise Building, 25th North Road
CARLTON NSW 2218

Subject: Installing new phone lines

Thank you for interest in our phone service

First, you can find the request forms for the service in the attachment.
Second, in case you need urgent help, please contact us through 1900-0009
Finally, please provide us your phone number and address so we can send technicians to your
house

If you have any further questions, do not hesitate to contact us

Your sincerely,
Service Manager City Telephone Co. ltd

Dear Mrs. Smith,

Thank you very much for your letter dated on 5thJan 2013 in which you mentioned that you
purchased a virus scanning service for your HP 2021 laptop.

We are very sorry for your dissatisfaction with our service when there still exist some
problems with files and folders in Drive C and Desktop. We would like to inform you that
our serviceman will return and perform the service again on 10th Jan 2013.

We hope that the problem will be resolved. In case there is still any virus in your computer
after the second service, we promise to return the service fee of $150 that you have sent us.
Yours sincerely,
David Cameroon
Customer Services Manager

Dear Mr Davison,
To speed telephone installation and improve service within the main facility, we are starting a
new application procedure.

Service request forms will be available at various locations within the three buildings. When you
require telephone service, please pick up a request form at your nearest location, fill in the
pertinent facts, obtain approval from your division head, and send the form to Brent White at
the Sale Office.

Please call me at 451-0593 if you have any questions about this new procedure.
Sincerely,
(signed)
Jay Murray, Vice President, Facilities and Operations
Phone: (245) 451-0593 ● Fax: (245) 451-3389
E-Mail: jmurray@pro.com

From: Mr. Clarke Cruise – Director

Sunshine Computer Center
3rd Floor, Nine West Building
No.6, 54th East Street, NY 7761
To: John Smith
St. Croix Lutheran School
1200 Oakdale Avenue
St. Paul, MN 55118
Subject: Arrangements for computer programming course
Dear John Smith,
We are happy to receive your letter in which you asked for some information about
arrangements for our 3- month computer programming course.

Actually, our course is especially for beginners who wish to become a programmer so no
experience is required for applicants. Besides, you will be provided free books, manuals, CDs as
well as notebooks because the cost of the study materials is included in the price of the course.

Our computer programming courses focus on helping students develop an understanding of

computer networks, operating systems, database system and web design. Here is a list of topics
commonly explored in our course: web development, database design, coding, hardware and
software, and debugging.

We hope that we will have an honour to welcome you to our course.

Yours sincerely,
John Smith
From: Mr Tony Leung
To: P. Marlow & Co. Ltd
Dear Sir,
Thank you for your interest in importing Wi-Fi Router products from China. I am writing to
inform you about catalog and price list, maintenance and service, send you some samples.

First, you can list and price list in the attached file.
Second, we guarantee the maintenance and zero service.
Third, we will send you some samples for you to evaluate the standards

All information about catalog and price list, maintenance and service, send you some samples
are fully provided for you. If you have any other questions, don't hesitate to contact us.

Yours sincerely,
P. Marlow