“Your company logo here”

Wednesday, December 27, 2023

Dear Customer Name,

Thank you for taking the time to communicate to us why our {product / service } did not meet your
expectations. We have every desire to address your needs and provide the best solution available to
resolve your issue as soon as possible.

{I / We } will be in contact with you in the coming days to make our best attempt in regaining your
confidence in our company. In addition, we will further evaluate how we can prevent this problem
from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, {I
/ we} highly appreciate your feedback as it will assist us in becoming better at what we do. As with
any business like ours, the greatest advertising we can have is word of mouth from a satisfied
customer. It’s {my / our} goal to retain you as a satisfied customer and will hope to serve you again
in the future.

Thank you,

Name
Title, company name
Contact information
Thanks for taking the time to share about your experience at [Company]. I understand that
[Rephrase issue] and I apologize that you were not served according to our high standards.

I‘ve passed your feedback along to our management team and will follow up with them to ensure
that this issue is prevented in the future. Additionally, I’d like to make it up to you by sending you a
gift certificate that you can use at any of our locations within the next six months. Please private
message us your email address and we can get it sent over to you.