Delta Novelty Company

3217 SW 31st St.

Topeka, KS 66614
PAMS PARTY GIFTS
P.O. BOX 8473
Torrance, CA 90502
April 25, 2012

Re: SHIPMENT RETURN

Dear Megan Llyod,

Thank you for taking the time to communicate to us why our product did not meet your
expectations. We have desire to address your needs and provide the best solution available to
resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your
confidence and trust in our company. In addition, we will further evaluate how we can prevent
this problem from occurring again in the future. We assured your replacement order will receive
before the 15th of next month.
Please accept our sincerest apology for any trouble and inconvenience we have caused you.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, we cant afford to have unresolved dispute with our customer as
our greatest advertising we can have is by word of mouth from a satisfied customer. It is our goal
to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,

Mr. Millington
( Sales Manager)