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Monday, February 24, 2014

Dear Customer Name, Thank you for taking the time to communicate to us why our {product / service } did not meet your expectations. e have every desire to address your needs and provide the !est so"ution avai"a!"e to reso"ve your issue as soon as possi!"e. {# / e } wi"" !e in contact with you in the coming days to make our !est attempt in regaining your confidence in our company. #n addition, we wi"" further eva"uate how we can prevent this pro!"em from occurring again in the future. $"ease accept our sincerest apo"ogy for any trou!"e or inconvenience we have caused you. %gain, {# / we} high"y appreciate your feed!ack as it wi"" assist us in !ecoming !etter at what we do. %s with any !usiness "ike ours, the greatest advertising we can have is word of mouth from a satisfied customer. #t&s {my / our} goa" to retain you as a satisfied customer and wi"" hope to serve you again in the future. Thank you,

Name Tit"e, company name Contact information

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