Email #1

From: Peta
To: Larissa
Subj: Program Expansion Concerns

Good morning, Larissa,

It was a pleasure to meet with you

yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been
invaluable to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown &
North locations, but I’m afraid
this would be out of scope from
our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows
staff to problem solve with more
limited consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences
that will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be
able to come to a consensus with
our team and ensure buy-in
from both Omar and Deanna that
a gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset
It was a pleasure to meet with you yesterday and receive your input with regard to an
expanded rollout. Your insight and contributions have been invaluable to the project thus
far.As stated in our last meeting, I am still concerned about expanding the rollout past the
barsections of our restaurants. Omar has requested that we expand the rollout to include all
diningsections in the Downtown & North locations, but I’m afraid this would be out of scope
from ouroriginal intention. In my experience handling projects like this, an incremental
approach affordsa more limited risk and allows staff to problem solve with more limited
consequences. As yousaid in our meeting, a gradual scale-up of kitchen operations will be
better equipped to meet the demands of our customers.At the end of the day, customer
satisfaction drives our revenue. I believe you and I share asimilar concern that an expansive
rollout will have consequences that will negatively impact our customer satisfaction. Would
you feel comfortable sharing a list of your biggest rollout expansion concerns with me, so that
I may meet with Omar & Deanna to discuss them further?Moving forward, I’d like to be able to
come to a consensus with our team and ensure buy-in from both Omar and Deanna that a
gradual approach will yield the best results for long-term revenue growth. I am hoping that by
showing a united front, we would be more convincing to Omar & Deanna to share this mindset

It was a pleasure to meet with you

yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been
invaluable to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown &
North locations, but I’m afraid
this would be out of scope from
our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows
staff to problem solve with more
limited consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences
that will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be
able to come to a consensus with
our team and ensure buy-in
from both Omar and Deanna that
a gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset
Warm Regards,
Peta
Project Manager.

Email #2

From: Peta
To: Zane
Subj: Program Expansion Concerns
Good morning, Larissa,

It was a pleasure to meet with you

yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been
invaluable to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown &
North locations, but I’m afraid
this would be out of scope from
our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows
staff to problem solve with more
limited consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences
that will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be
able to come to a consensus with
our team and ensure buy-in
from both Omar and Deanna that
a gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset
It was a pleasure to meet with you yesterday and receive your input with regard to an
expanded rollout. Your insight and contributions have been invaluable to the project thus
far.As stated in our last meeting, I am still concerned about expanding the rollout past the
barsections of our restaurants. Omar has requested that we expand the rollout to include all
diningsections in the Downtown & North locations, but I’m afraid this would be out of scope
from ouroriginal intention. In my experience handling projects like this, an incremental
approach affordsa more limited risk and allows staff to problem solve with more limited
consequences. As yousaid in our meeting, a gradual scale-up of kitchen operations will be
better equipped to meet the demands of our customers.At the end of the day, customer
satisfaction drives our revenue. I believe you and I share asimilar concern that an expansive
rollout will have consequences that will negatively impact our customer satisfaction. Would
you feel comfortable sharing a list of your biggest rollout expansion concerns with me, so that
I may meet with Omar & Deanna to discuss them further?Moving forward, I’d like to be able to
come to a consensus with our team and ensure buy-in from both Omar and Deanna that a
gradual approach will yield the best results for long-term revenue growth. I am hoping that by
showing a united front, we would be more convincing to Omar & Deanna to share this mindset

It was a pleasure to meet with you

yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been
invaluable to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown &
North locations, but I’m afraid
this would be out of scope from
our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows
staff to problem solve with more
limited consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences
that will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be
able to come to a consensus with
our team and ensure buy-in
from both Omar and Deanna that
a gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset
Warm Regards,
Peta
Project Manager.