Email #1

From: Peta, Project Manager

To: Seydou, Restaurant Technology Consultant

Subject: Program Expansion Concerns

Good afternoon, Seydou

It was a pleasure to meet with you yesterday and receive your input with regard to an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the bar sections
of our restaurants. Omar has requested that we expand the rollout to include all dining sections in
the Downtown & North locations, but I’m afraid this would be out of scope from our original
intention. In my experience handling projects like this, an incremental approach affords a more
limited risk and allows staff to problem solve with more limited consequences. As you said in our
meeting, a gradual scale-up of kitchen operations will be better equipped to meet the demands of
our customers.

At the end of the day, customer satisfaction drives our revenue. I believe you and I share a similar
concern that an expansive rollout will have consequences that will negatively impact our customer
satisfaction. Would you feel comfortable sharing a list of your biggest rollout expansion concerns
with me, so that I may meet with Omar & Deanna to discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.

Warm Regards,

Peta

Project Manager
Email #2

From: Peta, Project Manager

To: Carter, Executive Chef

Subject: Program Expansion Concerns

Good afternoon, Carter. It was a pleasure to meet with you yesterday and receive your input with
regard to an expanded rollout. Your insight and contributions have been invaluable to the project
thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the bar sections
of our restaurants. Omar has requested that we expand the rollout to include all dining sections in
the Downtown & North locations, but I’m afraid this would be out of scope from our original
intention. In my experience handling projects like this, an incremental approach affords a more
limited risk and allows staff to problem solve with more limited consequences.
Additionally, current staffing is not robust enough to handle a significant uptick in orders without
hiring additional personnel immediately.

At the end of the day, customer satisfaction drives our revenue. I believe you and I share a similar
concern that an expansive rollout will have consequences that will negatively impact our customer
satisfaction. Would you feel comfortable sharing a list of your biggest rollout expansion concerns
with me, so that I may meet with Omar & Deanna to discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.

Warm Regards,

Peta

Project Manager