Sauce & Spoon Project Plan

Task

Milestone: Procure Tablets

Work with GM @ Downtown location to identiy number of tablets
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will purchase and store backup tablets for
emergencies
Assess available tablet options and specs from the supplier that
meet requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Prepare for rollout w/ Internal Teams

Connect marketing team with Terrific Tablets for branding and digital
menu design
Work with Carter on possible menu revamp
Add featured menu items and coupon values to tablets
Work with tablet supplier to identify common issues and turn-around
times resolving tablet problems.
Develop internal policy and troubleshooting guides for the tablet
rollout and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to
discuss rollout and report questions/concerns

Milestone: Tablet Installation

Identify bar section tables that need to be wired properly by electrician
Install one tablet to ensure proper installation and to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location

Milestone:
Hold test runTest Runfamily and friends in order to mimic full
with staff
service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedulefor
Prepare launch day
launch day by coordinating and identifying
outstanding needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launc h

Change plugs for new tablets.
roject Plan

Notes Start Date Due Date Duration

ablets needed. 0
0

0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time 2
for launch and should come in a few weeks
after launch. 10

0
Is this something that we can hold off on? It
potentially blocks
Dependent the decision
on marketing for featured
team designs, menu
as well as 10
items and featured
identifying coupon values to display
menu items on the tablets
and coupon values
1
from Peta. Would also be impacted by potential
menu revamp from Carter. 2

3
In order to work with the tablets, the FlatPlate OS
3
needs to be on version 3.0

7
1
2
Be sure to monitor staff response and address any
7
questions

perly by electrician 0

0
half-days. Let's address any potential issues by
3
intsalling one tablet first and note any issues.
 half-days. Let's address any potential issues by
3
intsalling one tablet first and note any issues.

0
1
3

0
2
0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time
for launch and should come in a few weeks
after launch. 2
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R

Carter
Deanna, Carter, Marketing

Peta

Peta

Peta/Seydou
Seydou
Seydou
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone:
Work Procure
with GM Tabletslocation to identiy number of tablets
@ Downtown
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will
Assess available purchase
tablet optionsand
andstore backup
specs tablets
from the for emergencies
supplier that meet
requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Installation and setup

Connect
Work withmarketing team to
tablet supplier with Terrific
identify Tabletsissues
common for branding and digital menu design
and turn-around
times resolving
Develop internaltablet
policyproblems.
and troubleshooting guides for the tablet rollout
and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system
Identify a location to store backup tablets
Identifyone
Install bartablet
section tables that
to ensure need
proper to be wired
installation andproperly by electrician
to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location
Add featured menu items and coupon values to tablets
Work with Carter on possible menu revamp

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to discuss rol

Milestone: Test Run

Hold test run with staff family and friends in order to mimic full service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch day
Prepare for launch day by coordinating and identifying outstanding needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launch

Change plugs for new tablets.
 Estimated
Notes Duration Optimistic Most Likely
(Days)

0 0 0
0 0 0
0 0 0
1 1 1
2 1 2
Due to disruption in supply line, our originally ordere 10 7 10

digital menu design 0 0 0

2 1 2
3 1 2
In order to work with the tablets, the FlatPlate OS ne 3 1 3
0 0 0
0 0 0
0 0 0
half-days. Let's address any potential issues by intsall 3 2 3
half-days 3 2 3
Dependent on marketing team designs, as well as ide 1 0 1
Is this something that we can hold off on? It potentia 10 4 10

7 7 7
1 1 1
2 2 2
Be sure to monitor staff response and address any qu 7 7 10

0 0 0
1 0 1
Not sure what these tasks might look like... they mi 3 1 2

0 0 0
ding needs from GMs 2 1 2
 0 0 0

Due to disruption in supply line, our originally ordered tablets were unable to arrive in time for launch and should co
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

1H
1H
1H
2H
3H
14 H

1H
4H
4M
4L
1H
1H
1M
4M
4M
2M
14 M

10 H
2H
3H
14 L

1H
2M
4L

1H
4H
 0H

me for launch and should come in a few weeks after launch.

Additional Resources
Title Link Date Added
Restaurant Tablets- Is It Worth the
Investment?
3 reasons why a tablet ordering system https://plumpos.com/restaurant-technology/restaurant-tablets.html
6/15
will ruin your restaurant https://missdetails.com/3-reasons-why-a-tablet-ordering-system-will-ruin-yo
6/15
 Notes

Source kitchen monitors to streamline orders to allow the entire kitchen staff to view incoming requests without the
Purchase backup tablets. What happens when a tablet breaks?
o view incoming requests without the struggle of deciphering different servers' handwriting
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Average ticket time for appetizers ~ 8

Customer Satisfaction - faster minutes and 12-15 minutes for entrees.
Customer Satisfaction - fasterCheckout
Less than time
5% of ofcustomers
one minutewho
or less.
use the
Customer Satisfaction - faster tablets report technical issues each week
Customer Satisfaction - faster100%
Averageorder
waitaccuracy
time of ten minutes or less
Customer Satisfaction - faster before customers are seated
n
Evaluation
Can the back-end Questions
staff reasonably Evaluation
Assess order flow andIndicators
fulfillment. Track Criteria Met?
accomodate a turn-around time of time orders are placed to when they are
around
What are eight
the minutes
benefits for appetizers and
to customer served. Does the tablet software track
Research frequent tablet issues and
12-15 minutes
experience for
when entrees?
they are able toissues this dataoptional
Include over time?
surevy at those
the end of 0
What are the common technical identify ways to approach issues
checkout
that arise with tablet usageless?
in one minute or and how can payment to collect
should they user feedback
arise. Train staff on those 0
they be mitigated/avoided/resolved? issues and how to resolve. 0
Track wait times in host system to
How can we reduce the wait time to ensure customers are being seated in 0
under ten minutes? under ten minutes. 0
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Survey Questions
Can the back-end staff reasonably
Quality Standards
Average ticket time for appetizers ~ 8 accomodate a turn-around
Can the back-end time of
staff reasonably
minutes Criteria/Description Evaluation Questions
Average and
ticket12-15
time minutes for
for appetizers ~8 around eight minutes for appetizers
accomodate a turn-around time of
entrees.
minutes and 12-15 minutes for and 12-15
around minutes forfor
eight entrees?
What are the minutes appetizers
benefits to customer
entrees. and 12-15
experience minutes
when for
they toentrees?
are able to
What
What are the
are in benefits
theone
common customer
technical
Checkout time of one minute or less. checkout
experience minute
whenwith or
theytablet less?
are able to and
Less than 5% of customers who use issuesare
What thatthe
arise
common usage
technical
Checkout
the tablets time of one
report minute
technical or less.
issues checkout
how can in
theyone minute or less?
be with tablet usage and
Less than 5% of customers who use issues that arise
each week report technical issues
the tablets mitigated/avoided/resolved?
how can they be
each week mitigated/avoided/resolved?
How can we assess customer
100% order accuracy satisfaction
How can wewith theircustomer
assess meal?
100% order
Average waitaccuracy
time of ten minutes or satisfaction
How can wewith theirthe
reduce meal?
wait time to
less before customers
Average wait time of ten are seatedor
minutes under ten minutes?
How can we reduce the wait time to
less before customers are seated under ten minutes?
Assess order flow and fulfillment.
Track
Assesstime orders
order flow are
andplaced to when
fulfillment.
they are Evaluation
served. DoesIndicators
the tablet Survey Question
Track time orders are placed to when
software track this
they are served. datathe
Does over time?
tablet How long did it take for you to receive your appetizers?
software track this
Include optional data at
surevy overthetime?
end of HowHow long did itit take
long did take you
for you to receivethe
to complete your entrees?
checkout
Research
payment frequent
to collect tablet
user at issues
feedback and
Include optional
identify ways surevy
to approach the end of process today?
those
Research
payment frequent
to collect tablet
user issues and
issues should
identify ways tothey arise.feedback
approach Train
those staff on How satisfied are you using the tablet to checkout?
Ask
thosecustomerand via survey if they
issuesissues
enjoyed should theyhow to resolve.
arise. staff on Did
Trainwere Howyou
wasencounter any issues
your experience usingusing the tablet?
the tablet to order
Ask customer via survey ifthey
their meal and if they
those issues
able to order and how to resolve. your meal today?
enjoyed their exactly
meal and what theywere
if they wanted
with the
able to tabletexactly what they wanted Were
order Were you
you able
satisfied with exactly
to order your meal today?
what you wanted? If no,
Track wait times in host system to
with thecustomers
ensure tablet please explain.
Track wait times inare hostbeing
system seated
to in How long did you have to wait before being seated
under
ensure customers are being seated in today?
ten minutes.
under ten minutes. Were you satisfied with your wait time today?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice less than a minute 1-3 minutes more than 3 minutes
Scaled Very Unsatisfied Unsatisfied Neutral
Yes/No Yes. Please explain: No
Open-ended Please explain:
Yes/No Yes No
Yes/No Yes No. Please explain:
Multiple choice 0-5 min 5-10 min 10-15min
Scaled Very Unsatisfied Unsatisfied Neutral
epends on question type)
Option #4 Option #5

Satisfied Very Satisfied

15 or more min
Satisfied Very Satisfied