Sauce & Spoon Project Plan

Task
Milestone 1: Conduct research to select the right tablet &
vendor
1.1Research tablet models
1.2Research
1.3DetermineVendors
network and hard requirements with POS
vendor
1.4Generate quotes and review costs
1.5Test tablet capabilities
1.6Create contract and statement of work for vendors
1.7Sign contract
2Milestone with menu
2: Installation tablet supplier
& Integration of the POS
system
2.1Schedule an electrician
2.2Install tablets to wiring
in the bar areas the Downtown
at the tables and
North restaurant location
2.3Integrate with POS software
3Milestone 3: Implementing
3.1Include payment security Security Measures
talking points in waitstaff
training
3.2Enable GPS security
3.3Establishing location measures:
services onEmployee
each tablet
permissions
3.4Create messaging about payment portal secuirty to
display on the tablets
3.5Create a procedure for securing tablets
4Milestone
4.1Schedule4:aStaff
staffTraining
meetings with GM to discuss
anything that could affectwaitstaff tips
4.2Create
4.3Schedule a lauch day plan:
a training Staff, troubleshooting,
for a small group of managers, etc
followed by waitstafftraining at each location.
4.4Train the staff to update the menu
5Milestone 5: Testing phase
5.1Invite friends and family to do a test run of the tablets.
5.2Test run thea new
5.3Implement tablet ordering
post-dining survey to system
assess customer
satisfaction
roject Plan
Notes Start Date Due Date Duration

10
1
1
2
2
2
1
1
4.5
0.5
2
2
8
1
1
2
2
2
13
1
1
1
10
5
1
2
2
 PHASE ONE
Task Owner Status
WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task
Milestone 1: Conduct research to select the right tablet &
vendor
1.1Research tablet models
1.2Research Vendors
1.3Determine network and hard requirements with POS vendor
1.4Generate quotes and review costs
1.5Test tablet capabilities
1.6Create contract and statement of work for vendors
1.7Sign contract with menu tablet supplier
2Milestone 2: Installation & Integration of the POS system
2.1Schedule an electrician
2.2Install tablets to wiring
in the bar areas the Downtown
at the tables and North
restaurant location
2.3Integrate with POS software
3Milestone 3: Implementing Security Measures
3.1Include payment security talking points in waitstaff training
3.2Enable GPS location services on each tablet
3.3Establishing
3.4Create security
messaging measures:
about payment Employee permissions
portal secuirty to display
on the tablets
3.5Create a procedure for securing tablets
4Milestone
4.1Schedule4:aStaff
staffTraining
meetings with GM to discuss anything that
could affectwaitstaff tips
4.2Create
4.3Schedule a lauch day plan:
a training Staff, troubleshooting,
for a small group of managers, etc followed
by waitstafftraining at each location.
4.4Train the staff to update the menu
5Milestone 5: Testing phase
5.1Invite friends and family to do a test run of the tablets.
5.2Test run thea new
5.3Implement tablet ordering
post-dining survey tosystem
assess customer
satisfaction
 Estimated
Notes Duration Optimistic Most Likely
(Days)

10
1
1 0.5 1
2
2
2
1
1
4.5
0.5
2 1 2
2
8
1
1
2
2
2
13
1
1
1
10
5
1
2
2
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

H
2 M
H
H
H
H
H

H
3 L
H
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category 8 Criteria/Description
mins for appetizers
one-minute checkout time
faster, more efficient experien 12-15
processmins for entrees
is seamless and easy to
quicker check-out navigate from a user perspective.
technical issues less than 5% of customer each week
cutting down on incorrect ord 98% order accuracy
wait time in the lobby 10 mins or less
understand how to navigate after one
Tablet ease-of-use instruction
n
1. what is the average time customers
have
1. How to check-out
wait more process
than 10 has minutes
beenin the
Did Evaluation
the majority
lobby? Questions
ofit customers' dining1 Evaluation Indicators Criteria Met?
adjusted
1. Are to have
the customers take only
having around
a better
time
2. Dofollow
min? the expected
customers feel bored time?
when waiting 0
dining
1. Are experience
customers with
receivingthe tablets?
for
2.
2.
their
Did
What theturn?
is adjustment
the percentage workofcorrect
effectively?
customers 0
orders?
3. Are there any possible activities for
facing
2. technical
Is there any issues
wiring last
error week?
leading totoa 0
customers
1. waiting
What is ordering in
the main process?the lobby to do
issue when teaching
slowdown
have their meals 0
customers how toready
use the as tablet?
soon as it
comes to their turn to eat?
2. How could we teach people with 0
hearing difficulties? 0
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
8 mins
Average ticket time for appetizers ~ 8 minutes and 12-Can for appetizers
the back-end staff reasonably accomodate a turn-
faster, more efficient experience 12-15 mins for entrees
one-minute checkout time
process is seamless and easy to
quicker check-out navigate from a user perspective.

technical issues less than 5% of customer each week

cutting down on incorrect orders 98% order accuracy

wait time in the lobby 10 mins or less

understand how to navigate after one
Tablet ease-of-use instruction
Did the majority of customers' dining
time follow the expected time?
Evaluation Indicators Survey Question
A. Yes check-out process has been
1. How
B. No ordertoflow
Assess
adjusted
and fulfillment. Track time orders a How long did it take for you to receive your appetizers?
have it take only around 1
C.
min?Not all of them
2.
1. Did
Are the
the adjustment
customers having work a better
effectively?
dining experience with the of tablets?
2. What is the percentage
customers facing technical issues last
week?
Customers are receiving correct
1. what is the average time customers
orders
2. right?
Is there any
have to wait in wiring
the lobby? error leading to a
slowdown
Low 1234 ordering
5 High process? Low is less than 5 mins
3. Are there any possible activities for High is more than 15 mins
2. Do customers
customers waiting feel bored
inissue
the when
lobby
1. Whatfor is the main whento do to
waiting
have their
theircustomersturn?
meals ready
teaching howastosoon as it
use the
comes
tablet? to their turn to eat?
2. How could we teach people with
hearing difficulties?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice Yes No Not all of them
Open-ended
Yes/No Yes No
Yes/No Yes No
Open-ended
True/False 1 0
Yes/No Yes No
Scaled 1 2 3
Yes/No Yes No
Yes/No Yes No
Open-ended
Open-ended
epends on question type)
Option #4 Option #5

4 5