Project Charter:

[Sauce & Spoon Digital Menu Tablet Rollout Pilot

Project]
DATE: [20/03/23]

Project Summary

The S&S Digital Menu Tablet Rollout Pilot Project aims to implement a fully integrated
tablet system at two of its restaurant locations, Sauce & Spoon North and Sauce &
Spoon Downtown at the bar area, providing guests with a seamless ordering
experience, while improving the restaurant's ticketing system and overall efficiency.
The project will help reduce costs and errors, enhance customer satisfaction, and
provide valuable data to help the restaurant achieve its business goals. This is
intended to start at the beginning of quarter two.

Project Goals

● To improve restaurant efficiency and reduce costs by implementing a digital

menu and point-of-sale (POS) system that is guest-facing.
● To reduce order errors and improve ticketing accuracy, leading to a better
guest experience and higher customer satisfaction.
● To provide guests with a seamless ordering experience that is faster, more
efficient, and more convenient than traditional ordering methods.
● To provide valuable data insights that will help the restaurant improve its
operations and meet its business goals.
● To decrease average table turn time by about 30 minutes to help by increasing
our average daily guest counts by 10%. leading to increased revenue and
profitability.
● To increase our product mix by upselling appetizers or promoting certain
 entrees.
● To reduce employee turnover and improve staff satisfaction by reducing
burnout and streamlining procedures.
● To enhance the restaurant's reputation as a committed partner with local
farmers and suppliers by maintaining high-quality food and service.

Deliverables

● Develop and install the digital menu and point-of-sale (POS) system at each
table.
● Test the system to ensure it is functioning correctly and meets the project
goals.
● Train staff on how to use the new system and provide support as needed.
● Collect and analyze data to identify areas for improvement and track progress
towards project goals.
● Implement changes based on data insights to continually improve the system
and the guest experience.
● Communicate the benefits of the new system to customers and promote its
use.
● Evaluate the success of the project and identify areas for further improvement.
● Develop a plan for expanding the system to other restaurant locations if the
pilot is successful.

Scope and Exclusion

In-Scope:
● The pilot project will roll out tabletop menu tablets at two of its restaurant
locations, Sauce & Spoon North and Sauce & Spoon Downtown at the bar area
and collect valuable data to help Sauce & Spoon meet its business goals. It will
include the development and implementation of a training program, installation
of the tablets, testing and data analysis, regular updates to stakeholders, and
ongoing maintenance and support.
Out-of-Scope:
● The pilot project will not involve the entire restaurant and any changes to the
restaurant's menu or food preparation processes. It will also not involve any
major renovations or changes to the physical layout of the restaurants.

Benefits & Costs

Benefits:
● Improved customer satisfaction and retention.
● Increased table turnover rates and ability to serve more guests in less time.
 ● Valuable data collection and analysis to help ensure restaurant success.
● Streamlined order taking and ticketing system, reducing errors and wait times.
● Reduced staffing costs through more efficient operations.
● Increased profitability and maintaining a healthy profit margin.
● Keeping up with the growing digital presence in the restaurant industry.
● Supporting local businesses through sourcing and partnerships.
Costs:
● Cost of tabletop menu tablets and installation.
● Development and implementation of training program for staff.
● Ongoing maintenance and support costs for the new system.
● Potential resistance to change from staff or customers.

Appendix:

● N/A