Sauce & Spoon Project Plan

WBS
Task
Number

1 Project Initiation
1.1 Research use of menu tablets on reservation systems at other restaurants
1.1.1 Gather historical data on tablet menu rollout process
1.2 Align and evaluate stakeholders
1.3 Calculate projections and enhancements
1.4 Interview members of the staff
1.4 Create project charter (confirm scope and goals)
1.5 Schedule kick off meeting

2 Complete software/tablet
Research tablets Instalation
packages options and define the best one to be used in the
2.1 pilot
2.2 Define the extent of the installation at each location
2.3 Install
Createtablets in the bar
a procedure areas at tablets
for securing the Downtown andofNorth
at the end restaurant
the night (at the locations
table or
2.4 in a safe)
2.5 Enable GPS location services on each tablet
2.6 Integrate package with POS system

3 Eletrician service
3.1 Generate quotes on eletrician services and review costs
3.1.1 Hire a eletrician to wiring tablets
3.2 Schedule a day to wiring the tablets

4 Implement Menu Features

4.1 Generate quotes on designer services and review costs
4.1.1 Hire a vendor to custom branding, design, and upload it to the tablets
4.2 Create messaging about payment portal security to display on the tablets
4.3 Include payment security talking points in waitstaff training
4.4 Include a rating
Include a communication channel
and post-dining between
surveys the restaurant
to the kitchen andtocustomers
assess customer
4.5 satisfaction
4.6 Include add-ons and coupons features in the menu tablets
4.7 Include suggestive selling feature
4.8 Include features that ensure acessibility for people with disabilities
4.9 Include a table turn timer into the package
5 Complete training
5.1 Train GMsstaff
Schedule on new software
meetings with(training
the GM provided byanything
to discuss the package vendor)
that could affect
5.2 waitstaff tips.
5.3 Train staff on new software (schedule with one of the GMs to train staff)
5.4 Test run tablet menu system
6 Launch of tablet menu
6.1 Schedule the launch day
6.2 Communicate with stakeholders
6.3 Update Sauce & Spoon social media
6.4 Create troubleshoot/support plan
6.5 Launch day
6.6 Measurement and monitoring tablets menu phase
Plan
PHASE ONE
Task
Notes Start Date Due Date Duration Status WEEK 1 WEEK 2
Owner
M T W R F M

Due to disruption in supply line, our originally ordered tablets were unable to arri

In order to work with the tablet

half-days. Let's address any potential issues

half-days

Dependent on marketing team designs, as well as identifying featured menu item

Is this something that we can hold off on? It potentially blocks the decision for f
PHASE ONE PHASE TWO PHASE TH
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
T W R F M T W R F M T W R F M T W R F M T W R F M T W R F
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
M T W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Research use of menu tablets on reservation systems at other restaurants

Gather historical data on booking process
Align and evaluate stakeholders
Calculate projections and enhancements
Interview members of the staff
Create project charter (confirm scope and goals)
Schedule kick off meeting
Generate quotes and review costs
Create contracts and statements of work for vendors
Train the staff to update the menu
Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
Schedule an electrician

Coordinating with Alex about scheduling a training for the Downtown location
Have a run test after training staff with family and friends coming on Sunday
Have a staff meeting to communicate about waitstaff tips changes
Schedule a training session with GM
Invite a GM to train the staf on the new software

Research tablets packages options and define the one to be used in the pilot
Integrate package with POS system
Define the extent of the installation at each location
Generate quotes on eletrician services and review costs
Schedule an electrician to wiring the tablets
Install tablets in the bar areas at the Downtown and North restaurant locations
Hire a vendor to custom branding, design, and upload it to the tablets
Create messaging about payment portal security to display on the tablets
Include payment security talking points in waitstaff training
Include a communication channel between the kitchen and customers
Include a rating and post-dining surveys to the restaurant to assess customer satisfaction
Include add-ons and coupons features in the menu tablets
Include suggestive selling feature
Include a table timer into the package
Include features that ensure acessibility of people with disabilities
Establish data points to be measured
Create a database to store the data created by the tablets
Map out tablet menu/upload into software
Upgrade the restaurant's security system
Create a procedure for securing tablets at the end of the night (at the table or in a safe)
Enable GPS location services on each tablet
Test out tablet menu system
Train GMs on new software
Schedule staff meetings with the GM to discuss anything that could affect waitstaff tips.
Train staff on new software
Test run tablet menu system
Create troubleshoot/support plan
Launch day
 Estimated
Notes Duration Optimistic Most Likely
(Days)

From historical System Project Plan

From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan
From historical System Project Plan

Suggestion from Gilly

Suggestion from Gilly
Suggestion from Nia
Suggestion from Seydou
Suggestion from Seydou

nt locations

s customer satisfaction
he table or in a safe)

d affect waitstaff tips.

 Confidence
Pessimistic Rating Known Dates
(H/M/L)
Additional Resources
Title Link Date Added

Step-by-Step Guide to Tabletop Tablets for Bars Link 12/12/22

How To: Put Tablets To Work in Your Restaurant Link 12/12/22
Six Ways Tablets Changed the Dining Experience Link 12/12/22
Best Uses for Tablets at Your Restaurant Link 12/12/22

Restaurant tablet research

Restaurant tablet how to
Restaurant tablet ordering
Digital menu ordering
Menu tablet news
Menu tablet key takeaways
Restaurant tablet best practices
Restaurant table rollout project plan
Restaurant POS launch plan
Restaurant tablet implementation plan
 Notes

This article provides aditional features that we can include in our tablets menu to make it more interactive
Interesting comment in how to Streamlining orders and suggest selling feature
This article provides the benefits this project will bring to the restaurant
Cites importance of tablets to promote acessibility
make it more interactive
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
n
Evaluation Questions Evaluation Indicators Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Evaluation Indicators Survey Question
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
epends on question type)
Option #4 Option #5