Project Charter: Tabletop Menu Tablet Project

DATE: 31.07.2022.

Project Summary

Pilot project to roll out tabletop menu tablets at the bar section in Sauce & Spoon
North and Sauce & Spoon Downtown to assist customers with quick, easy ordering
options, to speed up services and other processes, to turn tables more quickly and
provide valuable data for tracking.

Project Goals

● Implement tabletop menu tablet ordering at the bar section in Sauce & Spoon
North and Sauce & Spoon Downtown at the beginning of Q2
● Decrease table turn time by 30 minutes from the current 80 minutes
● Increased daily guest count by 10% by end of Q2
● Increase product mix by selling more appetizers (15% average increase
overall, with the North location targeted for a 10% increase and the Downtown
location targeted for a 20% increase) to raise the average check total from $65
to $75 by end of Q2 (Deanna - senior; company-wide goal)
● Cut food waste by 25% TBD
● A goal around improving the satisfaction of the kitchen staff TBD

Deliverables

● Install tabletop menu tablets at in the bar at Sauce & Spoon North and Sauce &
Spoon Downtown
● Tablet packages that include menu add-ons and coupons
● Implement data tracking
 ● Training programme for the staff on the new system

Scope and Exclusion

In-Scope:
● include a goal around improving the satisfaction of the kitchen staff

Out-of-Scope:
● policy change on order returns

Benefits & Costs

Benefits:
● Gives us clear data points to track metrics so that we can help ensure the
restaurant’s success
● Speed up service and other processes
● Turn tables more quickly and serve more guests
● Help us keep up with the growing digital presence in the restaurant industry,
allowing us to provide customers with a familiar digital experience
Costs:
● Training materials and fees $10000
● Hardware and software implementation across locations $30000
● Maintenance (IT fees through EOY) $5000
● Update website and menu design fee $5000
● Other customization fees $550

Appendix:

● Appetizers sell depending on location. With the North location targeted for a
10% increase as a relatively large appetizer order share. And the Downtown
location targeted for a 20% increase, as currently most are dinner guests.
● Reallocating payroll to the kitchen staff is not resolved, Staff relocation FOH to
BOH or just hiring more staff
● Agreed to remove goal of reducing waiting time as too many ifs