Project Charter: Menu tablet project

DATE: [15/09/21]

Project Summary

Our plan is to roll out tabletop menu tablets in restaurants (first piloting at bar section
of Sauce & Spoon North and Sauce & Spoon Downtown) to help us to turn tables
more quickly, serve more quests and give us clear data points to track metrics, which
will help us to maintain our annual sales growth of 28% while delivering a high quality
service.

Project Goals

The goal of the project is to:

● Decrease average table turn time by about 30 minutes by the end of June
● Increase daily guest counts by 10% by the end of June
● Cut food waste by 25% by the end of June
● Increase our average check value from 65$ to 75$ by increasing 15% increase
appetizer sales by the end of June
● Increase employee satisfaction
● Maintain annual sales growth of 28% while ensuring profitability
● Reduce error and sunken costs

Deliverables

● Roll out the tablet pilot in the bar at two of restaurant locations, Sauce & Spoon
North and Sauce & Spoon Downtown, which includes add-ons and coupons
● Software integration with the current system
● Training plan for staff of how to use the new system
● Pilot report (by the end of June) for review & application in other locations
● Digital menu on tablet
Scope and Exclusion

In-Scope:
● Tablet rollout in the bar section
● 2 locations: Sauce & Spoon North and Sauce & Spoon Downtown

Out-of-Scope:
● Other locations
● Other sections in the restaurants apart from the bar
● Policy change on order returns
● Employee satisfaction measurement

Benefits & Costs

Benefits:
● Maintain annual sales growth of 28% while maintaining high quality, speedy
service
● Decreased average table turn time
● Increased average daily guest
● Reduced food waste
● Increased product mix by upsell
● Increased customer satisfaction
● Keeping up with the growing digital presence in the restaurant industry
● Clear data points to track metrics

Costs:
● Training materials & fees: $10,000
● Hardware and software implementation across location: $30,000
● Maintenance (IT fee through EOY): $5,000
● Updated website and menu design fee: $5,000
● Other customization fees: $550

Appendix:

● Misalignment: whether to include in project scope “employee satisfaction”

Agreement: Need to work into a plan and specific metrics of increasing
employee satisfaction then will decide later
● Misalignment: Whether to include return policy in the project scope
 Agreement: Return policy will be discussed separately from the project
● Misalignment: Whether to include “Reducing guest wait time” as a seperated
goal
Agreement: Not to because the decrease of table turn will lead to the reduced
guest wait time
● Misalignment: Whether to reallocate some of the payroll to hire more kitchen
staff
Agreement: to review by the end of June