Project Charter: TableTop Menu Tablets

DATE: [23/08/21]

Project Summary

The aim of the project is to improve current operations by installing new tabletop
menu tablets to support growth ambitions by serving more guests in less time. The
new tabletop menu tablets will assist customers with quick, easy ordering options. The
pilot project will be started Q2, with Q1 to plan and develop the project and will be
implemented at the bar area of two restaurants (Sauce & Spoon North and Sauce &
Spoon Downtown).

Project Goals

● Decrease average table turn time by approximately 30 minutes by the end of

the second quarter (Q2), resulting in decreased customer wait time
● Reduce food waste by 25% by the end of Q2 by reducing incorrect order
preparations
● Increase average check total to $75 by selling more appetizers and beverages
by the end of Q2, resulting in increased profits
● Increase appetizer sales by 15% globally, including locally targets (10%
Downtown, 20% North location) by the end of Q2 by including menu adds on
and cupons.
● Increase daily guest counts by 10%
● Reduce employee burnout
● Reduce ticketing errors
● Increase and provide digital presence / experience
● Improve customer satisfaction
Deliverables

● Digital menu tablets with add-ons and cupons options

● Two pilot restaurants pilot rol out
● Training plan for the staff for the new system
● Clear data points to track metrics
● Tablets integrated with PoS & Host software
● New design and website

Scope and Exclusion

In-Scope:
● Integrate full-tablet system at each restaurant table
● Pilot at two restaurants locations: Sauce & Spoon North and Sauce & Spoon
Downtown within the bar areas.
● Include Add On and coupons feature to the menu to promote specific items
Out-of-Scope:
● Testing the tablets out of the bar areas.
● Changing returns policy

Benefits & Costs

Benefits:
● Increase product mix
● Reduce employee burnout
● Reduce ticketing errors
● Increase and provide digital presence / experience
● Improve customer satisfaction

Costs:
● Training materials & fees – $10.000
● Hardware and Software implementation (2 sites) - $30.000
● Maintenance (IT fees) - $5.000
● Updated website and menu design fee - $5.000
● Other customization fees - $550

Appendix:

● Reallocate payroll to hire more kitchen staff. Assure kitchen has necessary
resources to reduce serving time to be decided by the end of June with first
 pilot results.
● Waiting time reduction as a relevant metric separately of table turn not
separate due to many variables that influence it that can cause bias (can
reduce waiting time as orders are sent faster to the kitchen, but can also
increase customers and pending order lists to serve).
● Kitchen staff satisfaction improvement will be evaluated if can be matched to
the project (high turnover), if benefits capture can be established properly.
● Changing returns policy to support food waste reduction objective raised
controversy on how might affect customer perception. It has been decided that
even the project will help to reduce food waste due to less order errors,
omitting this customer policy will get out of scope of this project.