Closeout Report:

Tablet Rollout`

Project Summary
● newly implemented tablets to automate a typical restaurant experience.
● Increase customer satisfaction
● Reduce table turn around time
● Reduce food wastage
● Increase order capacity
● Deliver correct order
● Train the staff and create ease of use

Methodology
● For tablets, we used Waterfall method and for roll out and improvements, we use Agile
approach to incorporate customer feedback

Results
Performance Baseline:
Planned Actual Notes

Actual Project Launch on Apr. 23 Launched on Apr. 23 We were able to

Schedule vs launch on the
Planned day we wanted,
but had to
accelerate our
tasks due to
delays

Actual Project Cost Training materials and Training materials and fees: Overall, we
vs Planned fees: $10,000 $7,486 nearly matched
Hardware and software Hardware and software our budget
implementation across implementation across
 locations: $30,000 locations: $3,600 annually
Maintenance (IT fees): Maintenance (IT fees): $0
$5,000 (included with hardware
Updated website and order subscription)
menu design fee: $5,000 Updated website and menu
Other customization fees: design fee: $4,250
$550 Other customization fees:
$578

Planned Scope vs Install tablets at two Physically installed tablets We didn’t realize
Delivered Scope restaurant locations at two restaurant locations how many
via electrician moving pieces
Launch at the beginning of we were going to
Q2 (April 1) Added menus, coupons, encounter
branding, and additional
Create a plan for how to content to tablets
train staff on the new
system Integrated tablets with POS
system

Negotiated with tablet

vendor over timing

Created a plan for training

Managed waitstaff
expectations and concerns

Trained BOH and FOH

Created system for

maintenance/locking

Implemented system of
surveying and measuring
customer satisfaction

Key Accomplishments:
● The guests seemed to have some trouble with the navigation, so we switched to a layout
that they've found much simpler
● manage to reduce turn time by 30 minutes
● Quicker turns for shorter wait times for tables
● Average tablet checkout time has stayed at one minute or less, so that’s another win
● less than 5% of customers reporting tech issues each week
● creating clearer messaging around payment options
● reduce food waste by 25%
Lessons Learned
 Effective communication between different location managers and to address the
solutions as per location’s issue they face
 Work on employee training

Next Steps
● Need to address issues of customers were still receiving incorrect orders
● To reduce table turn time, and increase daily guest count by 20%

Project Documentation Archive

● [link the project proposal]
● [link the project charter]
● [link the project plan]
● [link the evaluation findings presentation]