Sauce & Spoon Project Plan

Task

Milestone: Complete Project Initation Essentials

Align and evaluate stakeholders, Interview members of the staff,Schedule

kick off meeting

Review Project Charter, Update Project Plan as needed

Milestone: Complete Training

Training for new order taking process, tablet software, shipping and
updating menu

Milestone: Complete Rebranding/Branding

Setting up and branding, Uptate website, social media and other marketing
materials
Milestone: Complete Installation

Work on overall installation of tablets, Create support /troubleshoot plan,

Contracts and statements for vendors
Test run tablet software, launch, additional training if needed
ject Plan

Notes

Keep project moving forward by keeping team memebrs clear on expectations and project goals

Shipping delays due to newer tablets coming from overseas and remaining tablets coming from out of state

Need to hire/secure web designer, and designer for other marketing materials

Need to have updated software, need to secure vendors

Start Date Due Date Duration Task Owner Status

2 weeks

14 days

1 week

3
 PHASE ONE PHASE TWO
WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6
M T W R F M T W R F M T W R F M T W R F M T W R F M
WO PHASE THREE PHASE FOUR
WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE FOUR
WEEK 11 WEEK 12
W R F M T W R F
Task Brainstorm
Task

Milestone: Complete Project Initation Essentials

Align and evaluate stakeholders, Interview members of the staff,Schedule kick off meeting
Review Project Charter, Update Project Plan as needed
Milestone: Complete Training
Training for new order taking process, tablet software, shipping and updating menu
Milestone: Complete Rebranding/Branding
Setting up and branding, Uptate website, social media and other marketing materials
Milestone: Complete Installation
Work on overall installation of tablets, Create support /troubleshoot plan, Contracts and statements for ven
Test run tablet software, launch, additional training if needed
 Notes

Keep project moving forward by keeping team memebrs clear on expectations and project goals

Shipping delays due to newer tablets coming from overseas and remaining tablets coming from out of state

Need to hire/secure web designer, and designer for other marketing materials

Need to have updated software, need to secure vendors

 Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)

3 days O H
2 days O H

2 weeks O

14 days M M

1 week M L
3 days M M
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards
Category
Customer Satisfaction
and Evaluation
Quality Standards
Criteria/Description
Commitment to customer satisfaction, customers would be satisfied by a faster, more efficient experience, and by ha
Average rate of technical issues reported by customers be less than 5% in the first six months
Decreased customer wait time in the lobby
100% order accuracy
Measured via average ticket time—the amount of time between sending an order and delivering it to the table, 8 min
Measured via average overall table turn time closer to 30 minutes.
Measured via checkout time under one minute.
Measured via ten minute-or-less wait time for a table,
 Evaluation Questions Evaluation Indicators
How can
Have we improve?
technical issues being reported Decrease
Technical in amount
Overll experience
issues of orders
rating
report being sent
by customers
has decreased
back.Customers who use tablets receive the
decreased?
Are there any common concerns around wait amount
Guests of issues
with listed
shorter wait times reported that
correct order.
time mentioned in customer feedback? they are more likely to return
Which goals are being met?
Criteria Met?
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Survey Questions
Quality Standards
Criteria/Description
Commitment to customer satisfaction, customers would be satisfied by a faster, more efficient experience, and by ha
Average rate of technical issues reported by customers be less than 5% in the first six months
Decreased customer wait time in the lobby
100% order accuracy
 Evaluation Questions Evaluation Indicators
How
Havecan we improve?
technical issues being reported Overll experience
Technical issuesrating
reportbyhas
customers
decreased
decreased?
Are there any common concerns around wait amount of issues
Guests with shorterlisted
wait times reported that
Decrease in amount of orders being sent
time mentioned in customer feedback? they are more likely
back.Customers whotouse
return
tablets receive the
Which goals are being met? correct order.
Were you satisfied with your dining experience today? How
satisifeid weretoyou Survey
withyour
your orderQuestion
dining experience?-1) Very Question Type
Was it easy place on the tablet? On a satisfied
scale of Yes/No and multiple
2) Satisfied
1-5, with 5 3) Soemwhat
being satisfied
too difficult, 4) would
how Not satisfied
you rate your choice
overall
How longexperience with take
did your dinner using the tablet?
tonight? Based on your wait time, Open-ended and scal
would
What doyouyou
dine here again? with an actual waiter? Ordering
prefer?-Ordering Open-ended
using tablet? Indifferent-doesn't matter to me? Multiple choice
 Question Answer Options (depends on question type)
Option #1 Option #2 Option #3 Option #4
Yes No Very satisfied Satisfied
1 2 3 4

Indifferent-doesn't matter to
Order with waiter Order using tablet me
)
Option #5 Option 6
Somewhat satisifed Not satisfied
5