Sauce & Spoon

Tablet Rollout

Impact Report
 Executive Summary
Summary: Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine. the greatest areas of need identified by the restaurant were to: 1)reduce costs &
staffing, 2) order size and amount, 3) improving customer satisfaction and retention and, 4) provide timely and quality service. To address these need, we have implemented
a fully integrated tablet system with a digital menu and point-of-sale system located at each table at the bar. Implementing the menu tablets and digitizing the ordering process
will speed up service, allow us to turn tables more quickly and, serve more guests. Additionally, it will give us clear data points to track metrics to ensure the restaurant’s
success. Lastly, It will help us keep up with the growing digital presence in the restaurant industry, allowing us to provide customers with a familiar digital experience. 

Sauce and Spoon goals were to: Cut food waste by 25%, Reduce table turn time by 30 minutes, Increase daily guest counts by 10%, Increased customer satisfaction

The Purpose of the tablet project was to: A. Improve average service time by under 8 min f/ app & 12 min f/ entrée, B. Improve customer checkout time by less than 1 min,
C. Increase our accuracy goal by cutting down on incorrect orders, D. Reduce average lobby wait time by 10 min

The outcome of the tablet project was: increased average daily guest count by 10%, decreased wait time by 30 minutes. decrease food waste by 50%, customer satisfaction
increased to 86%, monthly revenue increased upwards of 20%, Tablets provided boost to revenue during the holiday season.

The project vision: The areas of need identified by the restaurant were to: 1)reduce costs & staffing, 2) order size and amount, 3) improving customer satisfaction and
retention and, 4) provide timely and quality service

Two key accomplishments of the project: The tablets added: positive word-of-mouth, increased table turn time, 19% increase in customer satisfaction scores of 4 or 5.

Two lessons learned: Additional staff training, Additional register near the kitchen

Two next steps: Implement tablets in more locations, Create new project plan for new location installation, Continue to track customer experience and satisfaction, Continue
surveying/gathering data through various means, Expand tablet features, Investigate new features like social media integration, reservations, videos, etc.
Customer Satisfaction: Pilot

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-pilot survey.
72% of respondents indicated a customer satisfaction score of 4 or 5.
Customer Satisfaction: Launch

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-launch survey.
86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 19% increase.
Revenue Tablet Launch April 23

This is a chart of Sauce & Spoon revenue, showing that after tablet implementation, revenue increased.
July revenue was up to 20% over April’s monthly revenue.
What Worked: Key Accomplishments
Decreased table turn time
● Implementation of the tablets increased
the average daily guest count by 10%.
● Tablets also decreased wait time by 30
minutes.
Decreased food waste
● Tablets identified who was receiving an
incorrect order.
● Kitchen staff has taken the initiative to
correct orders and decrease food waste
by 50%.
Increased customer satisfaction
● After the pilot, customer satisfaction was at
72%.
● Once we implemented improvements based
on feedback, customer satisfaction
increased to 86%.
Increased sales
● Our monthly revenue has increased steadily
since the tablet rollout, upwards of 20%
since September/pre-rollout.
● Tablets also helped boost revenue during
the holiday season.
Next Steps: Looking Forward

Initiative Action Date

Implement tablets in more Create new project plan for Q2

locations new location installation

Continue to track customer Continue surveying/ Ongoing

experience and satisfaction gathering data through
various means

Expand tablet features Investigate new features like Q4

social media integration,
reservations, videos, etc.
Appendix
● Access all resources here.