Customer Satisfaction

Evaluation
 Summary

After installing the tablets, integrating the POS

system in each of them, and training the
management, as well as the FOH and BOH staff,
we, finally, run a test of the tablets by inviting friends
and family. In the following slides, will be presented
the findings of the survey conducted at the end of
the tablet test launch.
 Overview

Through this survey, we wanted to measure the

following:
• Average table turn time
• Check out time
• The % of correct orders received
• Tablets functionality
• Wait time in the lobby
Findings
 Next Steps

• Check out the functionality of the tablets.

During the survey, it was reported that the screen of the

tablets had frozen several times.
 Next Steps

• Check out the connection of the tablets with the

kitchen.

During the survey, it was mentioned that some orders

delivered were not correct.