Project Charter: Tabletop Menu Tablets Installation

DATE: 15/11/21

Project Summary

In order to reach the final goal of annual stable growth and expansion, this project
serves as a trial implementation of tabletop menu tablets for two restaurants among
others of the Sauce & Spoon restaurant chain. The project is hope to help increase
the sale, digitalize the operations, reduce employee turnover rate and bring customer
a better experience. Project is estimated to start by the beginning of Q2.

Project Goals

● Installing the tabletop menu tablets at the bar at two restaurants Sauce &
Spoon North and Sauce & Spoon Downtown at the beginning of quarter two, or
April. The tables should include menu add-ons and coupons. The system
should also cooperate nicely with the existing POS system (point-of-sale) and
host software
● Reduce average table turn times by 30 minutes by the end of Q2
● Increase average daily guest counts by 10% by the end of Q2
● Train restaurant staffs to use the tablets system skillfully before Q2
● Increase average check total from 65 to 75 by the end of Q2
● Increase overall revenue from appetizer by 15% by the end of Q2, 10% sale
increase from North and 20% from Downtown restaurant
● Reduce food waste by 25% by the end of Q2
● Increase kitchen staffs satisfaction rate (measurement method to be
determined)
Deliverables

● Tabletop tablets system for two restaurants North and Downtown

● System cooperate with existing POS and host software
● Training programs for restaurant staffs to use the tablet systems
● Sale increase in both restaurants in starters as well as overall checks
● Food waste reduction
● Customer satisfaction rate improvement

Scope and Exclusion

In-Scope:
● Measure employee satisfaction rate
● Measure customer satisfaction rate
● Install tabletop menu tablets for North and Downtown restaurants
● Increase product mix
● Reduce food waste
● Improve revenue

Out-of-Scope:
● Changing the return policy
● Install tablets for other restaurants in the chain

Benefits & Costs

Benefits:
● Increase revenue
● Improve customer satisfaction
● Digitalize restaurant operations
● Reduce stress and improve employee satisfaction

Costs:
● Training materials and fees 10000
● Hardware and Software implementation 30000
● Maintenance 5000
● Website and menu design 5000
● Customization fee 550

Appendix:

● Change the return policy on food when customers send back items: haven’t yet
 been decided. Will be discussed later and separately from the project.
● Allocate the payroll budget for hiring more staffs: haven’t yet been decided. Will
be discussed later.
● Increase the sale of the appetizer for North and Downtown restaurant: in
average to be 15% with 10% sale increase from North and 20% from
Downtown restaurant
● Remove the goal of decreasing guest wait time because it seems redundant
with the table turn time goal: Peta needs to discuss with Dianne before the final
decision