Sauce & Spoon Project Plan

Task

1. Milestone: Get staffs to cooperate

1.1 Organize staff meeting
1.2 Communicate the project goals
1.3 Generate feedback

2. Milestone: Create Training

2.1 Training schedule
2.2 Train the managers
2.3 Train Restaurant staff
2.4 Assess their understanding

3. Milestone: Organize test with physical menu and digital tablet

3.1 Choose date to test
3.2 Create list of potential participants.
2.3 Ensure set is complete
2.4 Calculate costs
2.5 Hold meeting to discuss feedback and plans
2.6 Go over feedback and make decisions accordingly
4. Milestone: Update menu
4.1 Finalize menu with Carter
4.2 Design templates
4.3 Transfer mock up content to tablet menu
4.4 Ensure everything went well with the data
5. Software Integration
5.1 POS system sync.
5.2 POS system should be updated and ready to go
5.3 Double check to make sure POS is up
6 Shipping of the tablets
6.1 Check tablets are ready to purchase
6.2 Faulty devices should be returned
6.3 Tablets delayed
6.4 Place order
6.5 Follow up with marketing to design new content
6.6 Test new system
6.7 Review customer feedback
6.8 Design Plan for Launch Tablets for public use
ject Plan

Notes

Ensure restaurants are up to speed with info

Ensure there is sufficient amount before purchasing

Follow up with Seydou to ensure new order will be fulfilled

Meet with stakeholders to make sure everyone is satisfied
Start Date Due Date Duration Task Owner Status

1
1
1

1
7
7
1

1
7
1
3
1

3
14
1

1
5

21
1
21
1
 PHASE ONE PHASE TWO
WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6
M T W R F M T W R F M T W R F M T W R F M T W R F M T
O PHASE THREE PHASE FOUR
WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
W R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE FOUR
WEEK 11 WEEK 12
F M T W R F
Task Brainstorm
Task

1. Milestone: Get staffs to cooperate

1.1 Organize staff meeting
1.2 Communicate the project goals
1.3 Generate feedback

2. Milestone: Create Training

2.1 Training schedule
2.2 Train the managers
2.3 Train Restaurant staff
2.4 Assess their understanding

3. Milestone: Organize test with physical menu and digital tablet

3.1 Choose date to test
3.2 Create list of potential participants.
2.3 Ensure set is complete
2.4 Calculate costs
2.5 Hold meeting to discuss feedback and plans
2.6 Go over feedback and make decisions accordingly
4. Milestone: Update menu
4.1 Finalize menu with Carter
4.2 Design templates
4.3 Transfer mock up content to tablet menu
4.4 Ensure everything went well with the data
5. Software Integration
5.1 POS system sync.
5.2 POS system should be updated and ready to go
5.3 Double check to make sure POS is up
6 Shipping of the tablets
6.1 Check tablets are ready to purchase
6.2 Faulty devices should be returned
6.3 Tablets delayed
6.4 Place order
6.5 Follow up with marketing to design new content
6.6 Test new system
6.7 Review customer feedback
6.8 Design Plan for Launch Tablets for public use
 Estimated Duration
Notes (Days)
Optimistic

1 Y
1 Y
1 Y

1 Y
2
10 Y
10

1 Y
1
5
1 Y
2 Y
1 Y

3
5
14 Y
1

Ensure restaurants are up to speed with info 1

2 Y
3 Y

Ensure there is sufficient amount before purchasing 1

21
5
Follow up with Seydou to ensure new order will be fulfilled 24
3
2
Meet with stakeholders to make sure everyone is satisfied 2 Y
3
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

M
Y M
H
Y M

H
Y M
Y M
M
H
H

Y M
Y L
M
Y M

Y M
M
M

Y M
Y M
Y M
Y H
Y H
Y M
H
Y H
Additional Resources
https://
www.lockncharge.com/
Title https:// Link
eu/blog/industry-news/ Date Added
best-practices-for-using-
www.nccusa.com/retail-
ipads-in-the-restaurant-
and-restaurant-tablet-
iPads in the Restaurant Industry industry/
pos-everything-you- 6/26/22
Retail and Restaurant Tablet POS need-to-know/ 6/26/22
Notes
Quality and Evaluation
Quality Standards
Category
customer satisfaction
delivery checkout system
technical issues
incorrect orders
decreased customer wait time
average table turn time
d Evaluation
Quality Standards
Criteria/Description
eight minutes for appetizers and 12-15 minutes for entre
a checkout time of one minute or less
less than 5% of customers
aim for 98% order accuracy
average wait time of ten minutes or less
30 minutes,
 Evaluation Questions
How can we measure the overall success rate?
What are the benefits of ensuring a quick checkout?
How can we remedy the technical issues?
What can we learn from processing incorrect orders?
How can we ensure our staff keeps up with demand?
What are the unintended consequences from quick table turn time?
 Evaluation Indicators Criteria Met?
number of entrees and appetizers 0
number of checkout successes 0
number of tech errors throughout the day 0
number of incorrect orders within the tablet 0
average customer wait time 0
average time a customer spends at the table 0
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
customer satisfaction eight minutes for appetizers a
delivery checkout system a checkout time of one minute or less
technical issues less than 5% of customers
incorrect orders aim for 98% order accuracy
decreased customer wait timeaverage wait time of ten minut
average table turn time 30 minutes,
How can weEvaluation
measure the Indicators
overall success Survey
How would you rate your serviceQuestion
from 1 being bad to 5 being
rate?
What are the benefits of ensuring a quick good?
checkout? Did the tablet provide a quick and efficient checkout process?
How
Whatcan
canwe
weremedy the processing
learn from technical issues?
incorrect The tablet provided a great guest experience.
orders?
How can we ensure our staff keeps up with How accurate would you say your tablet order was?
demand?
What are the unintended consequences from What would you like to see improved on your next visit?
quick table turn time? Did you get seated quickly?
Did the restaurant meet your standards?
This is the most speedy checkout process I have had
What is the average amount of errors you encountered?
What did you not like about your experience here?
Would you recommend this restaurant to your friends?
I plan on coming back because the service was good
 Question Answer Options (depends o
Question Type Option #1 Option #2
Scaled 1 2
Yes/No YES NO
True/False 1 0
Open-ended MORE OPTIONS TO BETTER GAMES ON
Multiple choice ORDER TABLET
Yes/No YES NO
Yes/No YES NO
True/False 1 0
Multiple choice 1 2
Open-ended Slow and inefficient Staff was overwhelmed
Yes/No YES NO
Yes/No
Question Answer Options (depends on question type)
Option #3 Option #4
3 4

OPTION TO GET RECEIPT THROUGH FASTER TABLET RESPONSE

TEXT TIME

3 4
The food took a long time to come out The tablets were confusing
 Option #5
5

OPTION TO OPT OUT OF TABLET

USE

5
Too many tech errors