Project Charter: Sauce & Spoon Menu Tablets Project

DATE: January 10, 2022

Project Summary

Rollout of table top menu tablets in the bar sections at two restaurant locations, Sauce
& Spoon North and Sauce & Spoon Downtown.

Project Goals

● Decrease average table turn time by approximately 30 minutes by the end of

the second quarter (Q2), resulting in decreased customer wait time
● Reduce food waste by 25% by the end of Q2
● Increase daily guest counts by 10% by end of Q2
● Increase appetizer sales by 15% by end of Q2
● Decrease employee turnover from 50% to 35% at end of Q2
● Implement tablet rollout in 2 restaurant bar sections by end of Q1

Deliverables

● Clear data points to track metrics

● Training plan for staff on the new system
● Tablets installed in the bar area of two restaurant locations
● Conduct employee satisfaction survey
● Food return policy revision
Scope and Exclusion

In-Scope:
● Tablet rollout at 2 locations (Sauce and Spoon North and Downtown),
● Employee training program on new tablet hardware/software
● Employee satisfaction survey to decrease turnover

Out-of-Scope:
● Food return policy

Benefits & Costs

Benefits:
● Increase average check total by 15% resulting in increased profits
● Decrease average table turn time resulting in decreased customer wait time
● Reduce customer food return resulting in decreased food waste and costs
● Increase daily guest counts by 10% resulting in increased profits

Costs:
● Training materials and fees ($10,000)
● Hardware/Software implementation across locations ($30,000)
● Maintenance (IT fees through EOY) ($5,000)
● Updated website and menu design fee ($5,000)
● Other customization fees ($550)

Appendix:

● Allocating payroll for BOH staff

● Food return policy
● Determine decrease percentage in guest wait time
● Employee satisfaction
● Tablet hardware/software Quotes