Sauce & Spoon Project Plan

Task

Milestone: Procure Tablets

Work with GM @ Downtown location to identiy number of tablets
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will purchase and store backup tablets for
emergencies
Assess available tablet options and specs from the supplier that
meet requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Prepare for rollout w/ Internal Teams

Connect marketing team with Terrific Tablets for branding and digital
menu design
Work with Carter on possible menu revamp
Add featured menu items and coupon values to tablets
Work with tablet supplier to identify common issues and turn-around
times resolving tablet problems.
Develop internal policy and troubleshooting guides for the tablet
rollout and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to
discuss rollout and report questions/concerns

Milestone: Tablet Installation

Identify bar section tables that need to be wired properly by electrician
Install one tablet to ensure proper installation and to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location

Milestone: Test
Hold test run with Run
staff family and friends in order to mimic full
service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch
Prepare for day
launch day by coordinating and identifying outstanding
needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launc h

Change plugs for new tablets.
roject Plan

Notes Start Date Due Date Duration

0
0

0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time for 2
launch and should come in a few weeks after
launch. 10

0
Is this something that we can hold off on? It
potentially blocks
Dependent the decision
on marketing for featured
team designs, menu
as well as 10
items and featured
identifying coupon values to display
menu items on the tablets
and coupon values
1
from Peta. Would also be impacted by potential
menu revamp from Carter. 2

3
In order to work with the tablets, the FlatPlate OS
3
needs to be on version 3.0

7
1
2
Be sure to monitor staff response and address any
7
questions

by electrician 0

0
half-days. Let's address any potential issues by
3
intsalling one tablet first and note any issues.
half-days. Let's address any potential issues by
3
intsalling one tablet first and note any issues.

0
1
 3

0
2
0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time for
launch and should come in a few weeks after
launch. 2
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W

Carter
Deanna, Carter, Marketing

Peta

Peta

Peta/Seydou
Seydou
Seydou
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
R F M T W R F M T W R F M T W R F M T W R F M T W R F M
HREE PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Procure
Work with GM Tabletslocation to identiy number of tablets
@ Downtown
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will
Assess available purchase
tablet optionsand
andstore backup
specs tablets
from the for emergencies
supplier that meet
requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Installation and setup

Connect
Work withmarketing team to
tablet supplier with Terrific
identify Tabletsissues
common for branding and digital menu design
and turn-around
times resolving
Develop internaltablet
policyproblems.
and troubleshooting guides for the tablet rollout
and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system
Identify a location to store backup tablets
Identify bartablet
Install one section tables that
to ensure need
proper to be wired
installation andproperly by electrician
to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location
Add featured menu items and coupon values to tablets
Work with Carter on possible menu revamp

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to discuss rol

Milestone: Test Run

Hold test run with staff family and friends in order to mimic full service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch day
Prepare for launch day by coordinating and identifying outstanding needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launch

Change plugs for new tablets.
 Estimated
Notes Duration Optimistic Most Likely
(Days)

0 0 0
0 0 0
0 0 0
1 1 1
2 1 2
Due to disruption in supply line, our originally ordered tab 10 7 10

digital menu design 0 0 0

2 1 2
3 1 2
In order to work with the tablets, the FlatPlate OS needs to 3 1 3
0 0 0
0 0 0
0 0 0
half-days. Let's address any potential issues by intsalling o 3 2 3
half-days 3 2 3
Dependent on marketing team designs, as well as identify 1 0 1
Is this something that we can hold off on? It potentially b 10 4 10

7 7 7
1 1 1

2 2 2
Be sure to monitor staff response and address any questio 7 7 10

0 0 0
1 0 1
Not sure what these tasks might look like... they might r 3 1 2

0 0 0
ding needs from GMs 2 1 2
0 0 0

Due to disruption in supply line, our originally ordered tablets were unable to arrive in time for launch and should come in a
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

1H
1H
1H
2H
3H
14 H

1H
4H
4M
4L
1H
1H
1M
4M
4M
2M
14 M

10 H
2H

3H
14 L

1H
2M
4L

1H
4H
0H

nch and should come in a few weeks after launch.

Additional Resources
Title Link Date Added
Restaurant Tablets- Is It Worth the
Investment?
3 reasons why a tablet ordering system will https://plumpos.com/restaurant-technology/restaurant-tablets.html
6/15
ruin your restaurant https://missdetails.com/3-reasons-why-a-tablet-ordering-system-will-ruin-your-r
6/15
 Notes

Source kitchen monitors to streamline orders to allow the entire kitchen staff to view incoming requests without the struggl
Purchase backup tablets. What happens when a tablet breaks?
coming requests without the struggle of deciphering different servers' handwriting
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Average ticket time for appetizers ~ 8

Customer Satisfaction - faster, mminutes and 12-15 minutes for entrees.
Customer Satisfaction - faster, mCheckout
Less than time
5% ofofcustomers
one minutewho
or less.
use the
Customer Satisfaction - faster, mtablets report technical issues each week
Customer Satisfaction - faster, m100% order
Average waitaccuracy
time of ten minutes or less
Customer Satisfaction - faster, mbefore customers are seated
n
Evaluation
Can the back-end staff Questions
reasonably Evaluation
Assess order Indicators
flow and fulfillment. Track time Criteria Met?
accomodate a turn-around time of around orders are placed to when they are served.
eight
What minutes for appetizers
are the benefits and 12-15
to customer Does the tablet software track this data over
minutes for entrees? Research
time? frequent tablet issues and identify 0
experience
What are the when they are
common able toissues
technical checkout
that Include
ways to optional
approach surevy
thoseatissues
the end of they
should
in one minute or less?
arise with tablet usage and how can they be payment to collect
arise. Train staff onuser feedback
those issues and how to 0
mitigated/avoided/resolved? resolve. 0
Track wait times in host system to ensure
How can we reduce the wait time to under customers are being seated in under ten 0
ten minutes? minutes. 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Survey Questions
Quality Standards Can the back-end staff reasonably
accomodate a turn-around
Can the Evaluation
back-end time of around
staffQuestions
reasonably
Criteria/Description
Average ticket time for appetizers ~ 8 eight minutes for appetizers andof12-15
accomodate a turn-around time around
minutes and 12-15 minutes for entrees.
Average ticket time for appetizers ~ 8 minutes
eight for
minutes entrees?
for appetizers and 12-15
What are the benefits to customer
minutes and 12-15 minutes for entrees. minutes
experiencefor when
entrees?
they to
are able to
What are the benefits customer
Checkout time of one minute or less. checkout
experience in one
when minute
they are or less?
able toissues
What are the common technical
Checkout time of one minute or less.
Less than 5% of customers who use the that checkout in one minute or less?
Whatarise withcommon
are the tablet usage and how
technical can
issues
tablets report technical issues each week they be mitigated/avoided/resolved?
Less than 5% of customers who use the that arise with tablet usage and how can
tablets report technical issues each week they
How becanmitigated/avoided/resolved?
we assess customer satisfaction
100% order accuracy with
How their meal?
can we assess customer satisfaction
100%
Averageorder
waitaccuracy
time of ten minutes or less with their meal?
How can we reduce the wait time to under
before
Averagecustomers
wait time are seated
of ten minutes or less ten
Howminutes?
can we reduce the wait time to under
before customers are seated ten minutes?
Assess order flow and fulfillment. Track
time orders
Assess are
order placed
flow to when they
andIndicators
fulfillment. are
Track
served. Evaluation
Does the tablet software track this Survey Question
time orders are placed to when they are
data over
served. time?
Does the tablet software track this How long did it take for you to receive your appetizers?
data over
Include time? surevy at the end of
optional How
How long
long did
did itit take
take for
youyou to receivethe
to complete your entrees?
checkout process
Research
payment tofrequent
collect tabletfeedback
user issues and today?
Include
identify optional
ways to surevy
approach at those
the end of
Research
payment tofrequent
collect user issues issues
tabletfeedback and How satisfied are you using the tablet to checkout?
should
identify they
waysarise. Train staff
to approach on those
those issues
issues
should and
theyhowarise.to Train
resolve.
staff on enjoyed
those Did
Howyou
wasencounter any issues
your experience using
using the tablet?
the tablet to order your
Ask customer via survey if they
issues
their and how
meal andvia to resolve.
if they were able enjoyed
to order meal today?
Ask customer survey if they
exactly
their what they wanted with the
to tablet Were
Were you
you satisfied with exactly
your meal today?
Trackmeal
wait and
times if they were
in host able to
system order
ensure able to order what you wanted? If no,
exactly
customers what they
are being wanted
seated with the tablet
in under ten please explain.
Track wait times in host system to ensure
minutes.
customers are being seated in under ten How long did you have to wait before being seated today?
minutes. Were you satisfied with your wait time today?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice less than a minute 1-3 minutes more than 3 minutes
Scaled Very Unsatisfied Unsatisfied Neutral
Yes/No Yes. Please explain: No
Open-ended Please explain:
Yes/No Yes No
Yes/No Yes No. Please explain:
Multiple choice 0-5 min 5-10 min 10-15min
Scaled Very Unsatisfied Unsatisfied Neutral
pends on question type)
Option #4 Option #5

Satisfied Very Satisfied

15 or more min
Satisfied Very Satisfied