Sauce & Spoon Project Plan

Task

Milestone 1: Vendor selection and tablet ordering

Identify number of tablets for the two locations
Research tablet features
Compare tablet prices
Assess available tablet options and specs from the supplier that meet requirements.
Create contract and statements of work for tablet vendor
Order and recieve the tablets
Milestone 2: Tablet installation
Hire
Installanone
electrician
tablet to ensure proper installation and to
identify any
Assess workpotential
requiredissues
to ensure tablets integrate
seamlessly with existing POS and host system
Installation of the tablets in both locations
Add featured menu items and coupon values to tablets
Milestone 3: Staff training
Training preperation
Training managers
Training the other staff
Milestone 4: Testing
Plan a testing day for friends and family before the launch
Run the testing
Collect the feedback
Milestone 5: Launch day
Prepare and coordinate for launch day
Launch day
Milestone 6: Install Upgraded Devices Post-Launch
Change plugs for new tablets.
roject Plan

Notes Start Date Due Date Duration

0
0
0
the supplier that meet requirements. 1
2
Due to disruption in supply line, our originally ordered tablets were unab 10

half-days. Let's address any potential issues by intsalling one tablet firs 3
0
In order to work with the tablets, the FlatPlate OS needs to be on versio 3
4
1

7
Be sure to monitor staff response and address any questions 2
7

the launch 0
1
3

2
0
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone 1: Vendor selection and tablet ordering

Identify number of tablets for the two locations
Research tablet features
Compare tablet prices
Assess available tablet options and specs from the supplier that meet requirements.
Create contract and statements of work for tablet vendor
Order and recieve the tablets
Milestone 2: Tablet installation
Hire
Installanone
electrician
tablet to ensure proper installation and to
identify
Assess workpotential
any requiredissues
to ensure tablets integrate
seamlessly with existing POS and host system
Installation of the tablets in both locations
Add featured menu items and coupon values to tablets
Milestone 3: Staff training
Training preperation
Training managers
Training the other staff
Milestone 4: Testing
Plan a testing day for friends and family before the launch
Run the testing
Collect the feedback
Milestone 5: Launch day
Prepare and coordinate for launch day
Launch day
Milestone 6: Install Upgraded Devices Post-Launch
Change plugs for new tablets.
 Estimated
Notes Duration Optimistic Most Likely
(Days)

0 0 0
0 0 0
0 0 0
m the supplier that meet requirements. 1 1 1
2 1 2
Due to disruption in supply line, our originally ordere 10 7 10

half-days. Let's address any potential issues by intsall 3 2 3

0 0 0
In order to work with the tablets, the FlatPlate OS ne 3 2 3
4 3 4
1 1 1

7 7 7
Be sure to monitor staff response and address any qu 2 2 2
7 7 7

the launch 0 0 0
1 1 1
3 2 3

2 1 2
0 0 0
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

1H
1H
1H
2H
3H
14 H

4H
1H
4L
5M
2H

10 H
3H
10 M

1H
2M
4M

3H
1H
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Average ticket time for appetizers 8
Customer Satisfaction (Fast anminutes and 12-15 minutes for entrees.
Customer Satisfaction (Fast anCheckout
Less than time
5% of ofcustomers
one minutewho
or less.
use the
Customer Satisfaction (Fast antablets report technical issues each week
Customer Satisfaction (Fast an98% order
Average accuracy
wait time of ten minutes or less
Customer Satisfaction (Fast anbefore customers are seated
n
Can the back-end staff accomodate a
turn-around time of around eight minutes
for Evaluation
appetizers Questions
and 12-15 minutes when
for Evaluation Indicators Criteria Met?
What are the custumer's benefits
entrees?
they Track order time,surevy
when atthey
theare placed 0
Whatare areable to checkout
the common in one issues
technical minute Include
Research optional
frequent end
tablet issues of
and
or less?
that arise with tablet usage and how can payment to collect user feedback
identify ways to approach it. Train staff 0
they
How be canavoided?
we assess customer on those issues and how to resolve. 0
Track wait times in host system to
satisfaction
How can wewith theirthe
reduce meal?
wait time to ensure customers are being seated in 0
under ten minutes? under ten minutes. 0
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Survey Questions
Can the back-end staff accomodate a
Quality Standards
Average ticket time for appetizers ~ 8 turn-around
Can the back-endtime ofstaff
around eight
accomodate a
minutes Criteria/Description Evaluation Questions
Average and
ticket12-15
time minutes for
for appetizers ~8 minutes for appetizers and
turn-around time of around eight 12-15
entrees.
minutes and 12-15 minutes for minutes
minutes for entrees?
What arefor appetizers
the custumer's and 12-15
benefits
entrees. minutes
when for
theythe entrees?
arecustumer's
able to checkout
What are benefitsin one
Checkout time of one minute or less. minute
when or less?
theythearecommon
able to checkout
Less than 5% of customers who use What are technical in one
Checkout
the tablets time of one
report minute
technical or less.
issues minute
issuesare or less?
thatthe
arise with tablet usage and
Less than 5% of customers who use What common technical
each week report technical issues
the tablets how can they be avoided?
issues that arise with tablet usage and
each week how
How can
can they be avoided?
we assess customer
98% order accuracy satisfaction
How can wewith theircustomer
assess meal?
98% order
Average waitaccuracy
time of ten minutes or satisfaction
How can wewith theirthe
reduce meal?
wait time to
less before customers
Average wait time of ten are seatedor
minutes under ten minutes?
How can we reduce the wait time to
less before customers are seated under ten minutes?
 Evaluation Indicators Survey Question
How long did it take for you to receive your appetizers?
Track order time, when they are How
How long did itit take
long did take you
for you to receivethe
to complete your entrees?
checkout
placed
Track order time, when they are process today?
placed
Include optional surevy at the end of How satisfied are you using the tablet to checkout?
Ask customer
payment via survey
to collect user at if they
feedback
Include optional
enjoyed surevy the end of Did
Howyou
wasencounter any issues
your experience usingusing the tablet?
the tablet to order
Ask customer via survey ifthey
their meal and if theywere
payment to
able to ordercollect user feedback your meal today?
enjoyed their exactly
meal andwhat theywere
if they wanted
with the
able to tabletexactly what they wanted Were
order Were you
you able
satisfied with exactly
to order your meal today?
what you wanted? If no,
Track wait times in host system to
with thecustomers
ensure tablet please explain.
Track wait times inare
hostbeing
systemseated
to in How long did you have to wait before being seated
under
ensure customers are being seated in today?
ten minutes.
under ten minutes. Were you satisfied with your wait time today?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes
Multiple choice less than a minute 1-3 minutes more than 3 minutes
Scaled Very Unsatisfied Unsatisfied Neutral
Yes/No Yes. Please explain: No
Open-ended Please explain:
Yes/No Yes No
Yes/No Yes No. Please explain:
Multiple choice 0-5 min 5-10 min 10-15min
Scaled Very Unsatisfied Unsatisfied Neutral
epends on question type)
Option #4 Option #5

Satisfied Very Satisfied

15 or more min
Satisfied Very Satisfied